Unified Messaging: Problem
Universal Access: Access to web, email, voicemail, applications (e.g., calendar, database, scheduler) from multiple interfaces (e.g., web browser, desktop, telephone)
Delegated triggers to monitor information
Message dissemination across various media (e.g., fax, printer, email, phone, pager)
- Locating destination target
- Plan route according to user preferences & resources
- Media translation as necessary
Extensible and distributed! Minimize dependencies among component technologies