xx Transcription for American Express tape 9ab: A 6-9-89 yes I'd like to make a travel arrangement please xx [recording notification] xx ok one second and what's the name of the last the last name of the xx passenger? B [spells name] xx and a first name C. you know I have to get a travel advance can I give you a call right back? xx sure, no problem xx [ending call and returning] xx and which day would Mr. B like to travel? umm he's departing on June fourteenth going from San Jose to Burbank leaving at six forty p.m. xx ok and returning on which day? uhh June sixteenth xx and at what time? umm, leaving four fifteen pm from Burbank xx ok we have him on US Air flight twenty six fifty on the fourteenth of June xx out of San Jose at six forty p. m. and into Burbank at seven forty two p.m. ok xx He's returning on the sixteen of June, on US Air flight twenty six sixty xx five leaving Burbank at four fifteen p.m. and getting back into San Jose xx at five twenty p.m. ok xx and the fare on this is a hundred and ninety eight dollars ok um I think we'd like to pay just with the full fare umm because he could change his mind xx yeah this is full fare there is no penalties or anything great xx [car rental, ticketing] xx you'll have it on Monday thank you so much A xx thank you D Bye Bye xx Mm bye now xx ----- xx American Express A speaking Hi uh this is B C I want to go to New York Monday morning xx [recording notification, profile] ok I went there last Wednesday could you just uh d- do the same thing you did for me then? xx [charge number] xx ok let me check to see if um we still have that old record xx one second. ok shhs see you flying on Pa- uh on Pan Am why don't we do that (yeah xx on that special) fare yeah xx ok and same class of service same class xx ok xx [project number] xx kay let me check on that flight one second leaving Monday morning coming back Friday night Friday aftern- xx I don't have the complete history in front of me, what time did you come xx back was that the six o'clock flight? It's ah five forty five Pan Am xx ok xx [limousine reservation] xx and this will be at the fare of lets see ?? it'll be one thousand sixty xx dollars right xx ok, and was there anything else no I guess that's it xx [more on limo, ticketing] fine thank you xx you're welcome bye xx bye now xx ----- xx A speaking Hi this is B C at WWW xx Hi Mr. C I was wanting to make some arrangements for a trip that I'm going to be taking uhh to LA uh beginning of the week after next see (eighteenth nineteenth twentieth xx [recording notification] xx ok ah let me pull up your profile and I'll be right with you here xx [profile, charge number] xx and you said you wanted to travel next week? uh yes uh it I I- have to be in LA a couple of different places actually on the nineteenth and twentieth, now I'm going to be down in San Diego on personal business uh the previous weekend the sixteenth seventeenth and eighteenth xx uh huh and basically I have to get into ah ah or near the Ontario airport for the Sunday night and I leave out of the Irvine which I guess is John Wayne Airport on the Tuesday. xx ok I guess the first question I had was uh are there flights from San Diego to the Ontario airport in uh in LA or outside LA I guess if (I xx let me see) if there's a real problem there I might keep a car which I'll have and simply drive up xx ok there's only two direct or nonstop flights from San Diego to Ontario and xx they're both in the morning on Sunday Are they? xx uh huh I think I'm going to forget that xx Otherwise I'd be I'd be routing you through um through Los Angeles Seems a little ridiculous I think xx uh huh now do you have to be there on uh Sunday mo- Sunday night or Monday xx morning? uh uh i- i- it would be Monday uh uh Sunday night yeah xx Well there's a like I say a seven a.m. flight in the morning (out of San xx Diego ??) no,no,no,no xx ok no, no, no obviously then uh I ha- as far as getting there I'll do it under my own steam xx ok I'll just keep the rent a car that I'll have for personal reasons uh for that weekend xx ok Umm xx so on the twentieth you want me to ( look at the return xx [hotel reservation] that's wonderful so what it boils down to is just one flight getting out of there xx ok (on the twenty uh now it wi- will be near the John Wayne Airport I guess it i- it is John Wayne in Irvine (isn't it? xx yes,) yes it is and um and um as far as I can see we're going to have a pretty full day meeting on the on Tuesday the twentieth uh I think I ought to be looking at a flight out of there perhaps no earlier than round about seven o'clock xx ok is this going (back to back to back to San Francisco) xx to San Francisco yeah xx excuse me there's an American flight at seven thirty oh no I was going to say that if I had my choice I'd pick American simply because I've got the uh advantage xx mm hmm I I'm sorry I (my enthusiasm ?? xx Yeah) yeah the um let me see here we've got you on American flight nine xx thirty eight yep xx leaving on the twentieth of June out of Orange County John Wayne Airport xx at seven thirty p.m. seven thirty xx and into uh San Francisco at eight fifty seven that sounds great xx ok xx and that is ninety nine dollars one way and uh I think that's going to do it, those two ho- hotel reservations and and the one flight xx you're all set then xx [ticketing] ok) fine thank you very much for your help xx you're quite welcome have a good weekend xx you too bye xx bye now xx ----- xx eight thirty five p.m. uh huh xx he's returning on the thirteenth of June on United flight one one one xx eight leaving Los Angeles at four p.m. and arriving into San Francisco xx at five thirteen p.m. mmm hmm xx and the fare is two hundred and thirty four dollars and sixty four cents xx [seating, car] xx ok. almost finished here. ok you said you had a second reservation? yes, please umm ar- are we done with um B? xx yes we are yes um the second reservation is for D E, last name is E as in the month E. xx [charge number] xx and FFFF, what day would he like to travel? uh he wants to go San Francisco to Phoenix on Monday June nineteenth uh Southwest six seven eight out of San Francisco at four ten p.m. into Phoenix at eh five fifty five xx and returning or continuing on what date? returning on Tuesday June twentieth on United one four three six out of Phoenix at six thirty five p.m. and into San Francisco at eight thirty three xx ok we've requested Southwestern flight six seventy eight that uh leaves xx on the nineteenth of June out of San Francisco at four ten p.m. xx arriving into Phoenix at five fifty five p.m. uh xx and as I say request because they're not in our system we will actually xx phone and have to confirm this reservation with (Southwestern right) xx ok and then returning on the twentieth w- he's on United flight fourteen xx thirty six leaving Phoenix at six thirty five p.m. and arriving back into xx San Francisco at eight thirty three p.m. ok xx and the fare on this is one hundred and sixty two dollars one sixty two xx that's correct xx [car rental] ok great xx ok thank you A xx you're quite welcome FFFF hmm mhh (bye bye xx bye now)