Transcription for American Express tape 9ab: A 6-9-89
[transcriber notes] Agent speech
Tape 9, Call 1:
yes I'd like to make a travel arrangement please
[recording notification] ok one second and what's the name of the last the last name of the passenger?
B [spells name]
and a first name
C. you know I have to get a travel advance can I give you a call right
sure, no problem [ending call and returning] and which day would Mr. B like to travel?
umm he's departing on June fourteenth going from San Jose to Burbank
leaving at six forty p.m.
ok and returning on which day?
uhh June sixteenth
and at what time?
umm, leaving four fifteen pm from Burbank
ok we have him on US Air flight twenty six fifty on the fourteenth of June out of San Jose at six forty p. m. and into Burbank at seven forty two p.m.
He's returning on the sixteen of June, on US Air flight twenty six sixty five leaving Burbank at four fifteen p.m. and getting back into San Jose at five twenty p.m.
and the fare on this is a hundred and ninety eight dollars
ok um I think we'd like to pay just with the full fare umm because he could
change his mind
yeah this is full fare there is no penalties or anything
[car rental, ticketing] you'll have it on Monday
thank you so much A
thank you D
Mm bye now
Tape 9, Call 2:
American Express A speaking
Hi uh this is B C I want to go to New York Monday morning
[recording notification, profile]
ok I went there last Wednesday could you just uh d- do the same thing you did
for me then?
[charge number] ok let me check to see if um we still have that old record one second. ok shhs see you flying on Pa- uh on Pan Am
why don't we do that (yeah
on that special) fare
ok and same class of service
ok [project number] kay let me check on that flight one second
leaving Monday morning coming back Friday night Friday aftern-
I don't have the complete history in front of me, what time did you come back was that the six o'clock flight?
It's ah five forty five Pan Am
ok [limousine reservation] and this will be at the fare of lets see ?? it'll be one thousand sixty dollars
ok, and was there anything else
no I guess that's it
[more on limo, ticketing]
fine thank you
Tape 9, Call 3:
Hi this is B C at WWW
Hi Mr. C
I was wanting to make some arrangements for a trip that I'm going to be
taking uhh to LA uh beginning of the week after next see (eighteenth
[recording notification] ok ah let me pull up your profile and I'll be right with you here [profile, charge number] and you said you wanted to travel next week?
uh yes uh it I I- have to be in LA a couple of different places actually on
the nineteenth and twentieth, now I'm going to be down in San Diego on
personal business uh the previous weekend the sixteenth seventeenth and
and basically I have to get into ah ah or near the Ontario airport for the
Sunday night and I leave out of the Irvine which I guess is John Wayne
Airport on the Tuesday.
I guess the first question I had was uh are there
flights from San Diego to the Ontario airport in uh in LA or outside LA I
guess if (I
let me see)
if there's a real problem there I might keep a car which I'll have and simply
ok there's only two direct or nonstop flights from San Diego to Ontario and they're both in the morning on Sunday
I think I'm going to forget that
Otherwise I'd be I'd be routing you through um through Los Angeles
Seems a little ridiculous I think
uh huh now do you have to be there on uh Sunday mo- Sunday night or Monday morning?
uh uh i- i- it would be Monday uh uh Sunday night yeah
Well there's a like I say a seven a.m. flight in the morning (out of San Diego
no, no, no obviously then uh I ha- as far as getting there I'll do it under my
I'll just keep the rent a car that I'll have for personal reasons uh for that
so on the twentieth you want me to ( look at the return [hotel reservation]
that's wonderful so what it boils down to is just one flight getting
out of there
ok (on the twenty
uh now it wi- will be near the John Wayne Airport I guess it i- it is John
Wayne in Irvine (isn't it?
yes,) yes it is
and um and um as far as I can see we're going to have a pretty full day
meeting on the on Tuesday the twentieth uh I think I ought to be looking at
a flight out of there perhaps no earlier than round about seven o'clock
ok is this going (back to
back to back to San Francisco)
to San Francisco
excuse me there's an American flight at seven thirty
oh no I was going to say that if I had my choice I'd pick American simply
because I've got the uh advantage
I I'm sorry I (my enthusiasm ??
Yeah) yeah the um let me see here we've got you on American flight nine thirty eight
leaving on the twentieth of June out of Orange County John Wayne Airport at seven thirty p.m.
and into uh San Francisco at eight fifty seven
that sounds great
ok and that is ninety nine dollars one way
and uh I think that's going to do it, those two ho- hotel reservations and and
the one flight
you're all set then [ticketing]
ok) fine thank you very much for your help
you're quite welcome
have a good weekend
Tape 9, Call 4:
eight thirty five p.m.
he's returning on the thirteenth of June on United flight one one one eight leaving Los Angeles at four p.m. and arriving into San Francisco at five thirteen p.m.
and the fare is two hundred and thirty four dollars and sixty four cents [seating, car] ok. almost finished here. ok you said you had a second reservation?
yes, please umm ar- are we done with um B?
yes we are
yes um the second reservation is for D E, last name is E as
in the month E.
[charge number] and FFFF, what day would he like to travel?
uh he wants to go San Francisco to Phoenix on Monday June nineteenth uh
Southwest six seven eight out of San Francisco at four ten p.m. into
Phoenix at eh five fifty five
and returning or continuing on what date?
returning on Tuesday June twentieth on United one four three six out of
Phoenix at six thirty five p.m. and into San Francisco at eight thirty three
ok we've requested Southwestern flight six seventy eight that uh leaves on the nineteenth of June out of San Francisco at four ten p.m. arriving into Phoenix at five fifty five p.m.
and as I say request because they're not in our system we will actually phone and have to confirm this reservation with (Southwestern
ok and then returning on the twentieth w- he's on United flight fourteen thirty six leaving Phoenix at six thirty five p.m. and arriving back into San Francisco at eight thirty three p.m.
and the fare on this is one hundred and sixty two dollars