xx Transcription for American Express tape 7: A. 6-1-89 Hello xx Hi this is A with American Express Travel Yes I spoke to you 'bout twenty minutes ago about uh Japan around the world xx Oh right Can you tell me what it costs for Business Class fo- for uhh round trip Japan verses Business Class uh ?? around the world's flight xx Ok I don't know if they offer I don't think they offer a Business uh Class xx around the world. It has to be economy xx [checking rules] xx Ok I found out umm restrictions also as far as you're inquiring about xx penalties and stuff Ok xx Umm ok San Francisco Tokyo uhh fare quote for business round trip would be xx twenty one fourteen. and again the coach was seventeen fourteen. and then xx for the twenty ninety nine that was economy but there it is also offered xx for business. and first class the business around the world fare would be xx twenty nine ninety nine and first class thirty nine ninety nine. and that's, xx again the same of of applications of four stop overs uh for minimum maximum xx of fifteen. and the purchase restrictions were twenty one days in advance xx cancellation within ah or longer then twenty one days prior to the departure xx you get a xx full refund, within twenty one days of the flight it's twenty five percent xx penalty, umm attached to all all of those fares, economy, business and first xx and if umm bu- in case of illness or death or anything like that it is uh xx waivable, the twenty five percent xx [sick clause on requirements] But that even) applies to these apex and stuff xx Oh yeah Ok xx yeah it applies to any type of fare xx [more on being ill] Ok well thanks for that information I (don't think xx Sure) I'd be interested in the business class. it costs more than I thought, but the guy I'm going with will be flying business and I'll be sitting in the (back of the plane xx Oh) with the cheaper cheap fare xx [joking about economy] xx Yeah there you go. Ok Th- thanks for your help xx Sure bye bye Bye bye xx ----- xx Good afternoon American Express this is A A uh this is B again and I talked to C. D. again xx Mhm About going from Hong Kong to Moscow. umm he made me feel like their had to be some other options besides going through Heathrow xx Ok (uh There) had to be several different cities you can go through like Beijing, to Helsinki, there has to be some other options (?? xx [recording notification] xx umm ok well on, what I do is I ask for connections er flights from Hong Kong xx to Moscow and that's what it's giving me as available connections (Ok xx It's) giving me all the legal connections available and that's what I'm xx getting is through Heathrow (?? Okay, so i-) if somebody was in some other city and wanted to go to Moscow there has to be other options doesn't (there xx Oh) I see what you mean departing from a different city rather than (Hong xx Kong, Yeah) xx oh sure Sa- i- t- Helsinki and also there has to be some other airlines too ah that are flying into Moscow besides, you only gave me (British Airways xx Well) Well, because of the connections, see from Hong Kong to Moscow there xx are other, what I, ok (this is ?? the entire day you you what you did was you gave me) you gave me the best (situation xx Right) and for the entire day for I picked on th- on the twenty fourth of xx June umm th- the entire day we've got the first thing that that comes up is xx that nine thirty pm flight (otherwise Are we) saying that maybe uh that something was filled, I mean there is another option that we wouldn't ( be aware of xx No) no Oh ok xx If it was sold out it would show it to me Ok that's what I was wondering xx Ok yeah, so umm the only other option I have would be a Cathay Pacific xx flight departing at Hong Kong at ten fifty five p.m. it arrives into xx London to Gatwick airport at four at five fifty five forty excuse me am and xx then he'd connect to a British Air flight out of London Heathrow airport xx and into th- Moscow, so he'd be going into Gatwick and leaving out of xx Heathrow, meaning he'd (have to get between the two Yes, I know I I indicated I said the only) thing that was given to me was a flight that goes into He- you know was flights going into Heathrow xx right He says, well try Helsinki, try Beijing, you know there has to be some other options to getting into Moscow, (so xx Ok) I I don't know and al also he said there has to be other airlines and I he mentioned a couple I I remebered a couple Aer- is it Aeroflight xx nkay lets see And Singapore, do- does, Singapore has a airline xx See See this is what, when I ask for for Hong Kong, thi- that's what I'm xx trying to explain, we could try building our own connection (but Yeah) xx when I ask Hong Kong Soviet Union that's what it's giving me Yeah that's right (now xx Yeah) uhh perhaps we can build our own like you say xx Yeah that's maybe that's what he's talking about or depart from a different xx city. if he wants to go for like a three point connection I mean there are xx three point connections available Ok (he xx such as) just wants me to get all the options down for him xx Ok so he can make a desicion xx Ok again asking for Hong Kok to uh ?? xx Moscow there's a (flight Let's let's) go to another city first maybe that's what he's trying to say un- unless you can find a three point by going to Moscow xx Yeah, I can Ok xx from Hong Kong which is eh what I'm saying is that uh the next possibility xx would be Hong Kong to Bangkok xx to Heathrow to Moscow. that's the next availability that's coming up and xx that would be a flight that leaves at six p.m. from Hong Kong and goes on xx to Bangkok and then he would take another flight to Heathrow and then xx another ho- flight from Heathrow to Moscow (?? Ok I've got that down as an option ok xx Ok. Otherwise there's umm xx more through Bangkok, there's different carriers Bangkok to Heathrow to xx Moscow. as to other carriers aside from that there's one Hong Kong to xx Tokyo to London to Moscow. everything's going to end up London Moscow (it's xx just a matter of Ok let's) try the suggestion about going to Helsinki xx you mean departing from Helsinki to? ah or Hong Kong (Helsinki? ?? Can he go) to Hong Kong, oh I see you always have to go you can't go straight through Hong Kong to xx to then go through Helsinki then that would we'd have to build our own xx connection Ok xx that would be where we'd have to ask for, we would force, that's called xx forcing a connection I can ask for umm flights through Helsinki. now see xx it's not going to come out let me see twenty four Ok let me call you back xx Ok cause that's (it's Ok) xx doesn't look like its (going ?? Ok that's) what I need to find out. Thank you xx Uh huh xx ----- Hi A it's B, but now I'm going to talk about C.D.'s ?? xx Ok He's leaving on six five xx Ok hold on a second, how do you spell his last name? [spells name] xx [pulling profile] xx Oh ok on the fifth of June flying to Miami, right? Er (actually yes) xx to Orlando and then on to Miami and then (umm Oh) oh we need to oh yes ok that's a on- no on six six ok on six six from Orlando to Miami he needs xx um hm he needs to arrive in Miami sooner than what shows (so xx six fifty) uh huh, so we need to take an earlier flight xx Ok let's see. well what time does he want to arrive, how much earlier about like at least by six, I'm going to put you on hold for just a second while (you check that out xx Ok, sure) thanks I'm back xx Ok uhh let's see from Orlando to Miami we do have a Delta flight that xx lands at five twenty, it leaves Orlando at four thirty, xx There's also a Braniff flight at four fifteen departing that gets in at xx five fourteen and those are the only ones I have right up you know before xx six. There's also earlier flights getting in a little after four four xx fifteen or four thirty. Ok so if we go from Orlando to Miami on the Delta that would probably be all right xx Yeah, that I mean we can, we can go with that one if you want umm let's see xx his I guess you've already got his tickets? Have em? xx You should they were run on the thirty first let me see when G. was yeah xx they were run yesterday maybe she just hasn't gotten around to calling xx you with them but I mean that's no big deal we could always ah always change xx them now let's see what what the new price would be and if we would just xx reissue the whole ticket or just that one portion or have him revalidate. xx It was ticketed at a fare of one thousand ninety one and if we go we could xx get it for um one thousand seventy nine because the Delta flight would price xx lower than the uh Continental he had been booked on Ok xx if we just go ahead and reticket the whole thing, you want to go ahead xx and and go with the Delta flight? Sure xx Ok it's flight eight six five on Tuesday the sixth out at four thirty xx from Orlando and into Miami at five twenty and let me just make sure xx that I can get him his umm nonsmoke aisle seat on that one. xx [seating] Ok xx Same deal and its a non penalty fare of one thousand seventy nine thank you xx uh huh Bye xx ----- I would like to get uhh some fare information xx [recording notification] xx Oh, ok so what what type of fare do you want to go or (know about ok) ok this is umm a round trip from San Francisco to Stockholm xx ok and basically what I want to know is the what the business class and the first class fares are xx ok, all right let's take a look here uh will there be any particular date xx that you're be looking into? Ah it would probably be uh leaving on June seventeenth and flying back uh the following Saturday xx ok, and what about any particular carrier that you're looking into Ah no, I have I have ah no preference xx ok We're, basically the issue is that uh the client's asking us to travel on our own time on weekends xx mmm um you know to fly to Sweden and back xx oh and we're thinking about whether we should ask them to pay for first class travel xx Ah I see ok yeah yeah make 'em pay, no let's see we've got well it depends xx on what ah if you want to look at like j- a coach fare on a round trip basis Well it's not, well we're not even considering coach xx (Oh you just want first class Business class is a minimum) xx Ok ok let's take a look umm, we're going ok Business round trip would be xx thirty two oh eight uh hum xx and then first class round trip is gonna be forty eight ninety two forty eight ninety two xx right and then I don't know if you even want to hear the coach round trip xx is thirty two oh eight as well so its (the same for business or coach. Coach and business) class are the same? xx um hum really? xx yeah, unrestricted coach that is. uh huh that's interesting xx yeah ok that's all I needed to know (thanks xx ok,) uh huh bye bye