Transcription for American Express tape 7: A. 6-1-89
Key
[transcriber notes] Agent speech
Caller speech
Tape 7, Call 1:
Hello
Hi this is A with American Express Travel
Yes I spoke to you 'bout twenty minutes ago about uh Japan around the world
Oh right
Can you tell me what it costs for Business Class fo- for uhh round trip
Japan verses Business Class uh ?? around the world's flight
Ok I don't know if they offer I don't think they offer a Business uh Class around the world. It has to be economy [checking rules] Ok I found out umm restrictions also as far as you're inquiring about penalties and stuff
Ok
Umm ok San Francisco Tokyo uhh fare quote for business round trip would be twenty one fourteen. and again the coach was seventeen fourteen. and then for the twenty ninety nine that was economy but there it is also offered for business. and first class the business around the world fare would be twenty nine ninety nine and first class thirty nine ninety nine. and that's, again the same of of applications of four stop overs uh for minimum maximum of fifteen. and the purchase restrictions were twenty one days in advance cancellation within ah or longer then twenty one days prior to the departure you get a full refund, within twenty one days of the flight it's twenty five percent penalty, umm attached to all all of those fares, economy, business and first and if umm bu- in case of illness or death or anything like that it is uh waivable, the twenty five percent [sick clause on requirements]
But that even) applies to these apex and stuff
Oh yeah
Ok
yeah it applies to any type of fare [more on being ill]
Ok well thanks for that information I (don't think
Sure)
I'd be interested in the business class. it costs more than I thought, but
the guy I'm going with will be flying business and I'll be sitting in the
(back of the plane
Oh)
with the cheaper cheap fare
[joking about economy] Yeah there you go. Ok
Th- thanks for your help
Sure bye bye
Bye bye
Tape 7, Call 2:
Good afternoon American Express this is A
A uh this is B again and I talked to C. D. again
Mhm
About going from Hong Kong to Moscow. umm he made me feel like their had to
be some other options besides going through Heathrow
Ok (uh
There) had to be several different cities you can go through like Beijing,
to Helsinki, there has to be some other options (??
[recording notification] umm ok well on, what I do is I ask for connections er flights from Hong Kong to Moscow and that's what it's giving me as available connections
(Ok
It's) giving me all the legal connections available and that's what I'm getting is through Heathrow (??
Okay, so i-) if somebody was in some other city and wanted to go to Moscow
there has to be other options doesn't (there
Oh) I see what you mean departing from a different city rather than (Hong Kong,
Yeah)
oh sure
Sa- i- t- Helsinki and also there has to be some other airlines too ah
that are flying into Moscow besides, you only gave me (British Airways
Well) Well, because of the connections, see from Hong Kong to Moscow there are other, what I, ok (this is ?? the entire day
you you what you did was you gave me) you gave me the best (situation
Right) and for the entire day for I picked on th- on the twenty fourth of June umm th- the entire day we've got the first thing that that comes up is that nine thirty pm flight (otherwise
Are we) saying that maybe uh that something was filled, I mean there is another
option that we wouldn't ( be aware of
No) no
Oh ok
If it was sold out it would show it to me
Ok that's what I was wondering
Ok yeah, so umm the only other option I have would be a Cathay Pacific flight departing at Hong Kong at ten fifty five p.m. it arrives into London to Gatwick airport at four at five fifty five forty excuse me am and then he'd connect to a British Air flight out of London Heathrow airport and into th- Moscow, so he'd be going into Gatwick and leaving out of Heathrow, meaning he'd (have to get between the two
Yes, I know I I indicated I said the only) thing that was given to me was
a flight that goes into He- you know was flights going into Heathrow
right
He says, well try Helsinki, try Beijing, you know there has to be some
other options to getting into Moscow, (so
Ok)
I I don't know and al also he said there has to be other airlines and I
he mentioned a couple I I remebered a couple Aer- is it Aeroflight
nkay lets see
And Singapore, do- does, Singapore has a airline
See See this is what, when I ask for for Hong Kong, thi- that's what I'm trying to explain, we could try building our own connection (but
Yeah)
when I ask Hong Kong Soviet Union that's what it's giving me
Yeah that's right (now
Yeah)
uhh perhaps we can build our own like you say
Yeah that's maybe that's what he's talking about or depart from a different city. if he wants to go for like a three point connection I mean there are three point connections available
Ok (he
such as)
just wants me to get all the options down for him
Ok
so he can make a desicion
Ok again asking for Hong Kok to uh
??
Moscow there's a (flight
Let's let's) go to another city first maybe that's what he's trying to say
un- unless you can find a three point by going to Moscow
Yeah, I can
Ok
from Hong Kong which is eh what I'm saying is that uh the next possibility would be Hong Kong to Bangkok to Heathrow to Moscow. that's the next availability that's coming up and that would be a flight that leaves at six p.m. from Hong Kong and goes on to Bangkok and then he would take another flight to Heathrow and then another ho- flight from Heathrow to Moscow (??
Ok I've got that down as an option ok
Ok. Otherwise there's umm more through Bangkok, there's different carriers Bangkok to Heathrow to Moscow. as to other carriers aside from that there's one Hong Kong to Tokyo to London to Moscow. everything's going to end up London Moscow (it's just a matter of
Ok let's) try the suggestion about going to Helsinki
you mean departing from Helsinki to? ah or Hong Kong (Helsinki?
?? Can he go) to Hong Kong, oh I see you always have to go you can't go
straight through Hong Kong to
to then go through Helsinki then that would we'd have to build our own connection
Ok
that would be where we'd have to ask for, we would force, that's called forcing a connection I can ask for umm flights through Helsinki. now see it's not going to come out let me see twenty four
Ok let me call you back
Ok cause that's (it's
Ok)
doesn't look like its (going ??
Ok that's) what I need to find out. Thank you
Uh huh
Tape 7, Call 3:
Hi A it's B, but now I'm going to talk about C.D.'s ??
Ok
He's leaving on six five
Ok hold on a second, how do you spell his last name?
[spells name]
[pulling profile] Oh ok on the fifth of June flying to Miami, right? Er (actually
yes)
to Orlando and then on to Miami and then (umm
Oh) oh we need to oh yes ok that's a on- no on six six ok on six six
from Orlando to Miami he needs
um hm
he needs to arrive in Miami sooner than what shows (so
six fifty)
uh huh, so we need to take an earlier flight
Ok let's see. well what time does he want to arrive, how much earlier
about like at least by six, I'm going to put you on hold for just
a second while (you check that out
Ok, sure)
thanks I'm back
Ok uhh let's see from Orlando to Miami we do have a Delta flight that lands at five twenty, it leaves Orlando at four thirty, There's also a Braniff flight at four fifteen departing that gets in at five fourteen and those are the only ones I have right up you know before six. There's also earlier flights getting in a little after four four fifteen or four thirty.
Ok so if we go from Orlando to Miami on the Delta that would probably
be all right
Yeah, that I mean we can, we can go with that one if you want umm let's see his I guess you've already got his tickets?
Have em?
You should they were run on the thirty first let me see when G. was yeah they were run yesterday maybe she just hasn't gotten around to calling you with them but I mean that's no big deal we could always ah always change them now let's see what what the new price would be and if we would just reissue the whole ticket or just that one portion or have him revalidate. It was ticketed at a fare of one thousand ninety one and if we go we could get it for um one thousand seventy nine because the Delta flight would price lower than the uh Continental he had been booked on
Ok
if we just go ahead and reticket the whole thing, you want to go ahead and and go with the Delta flight?
Sure
Ok it's flight eight six five on Tuesday the sixth out at four thirty from Orlando and into Miami at five twenty and let me just make sure that I can get him his umm nonsmoke aisle seat on that one. [seating]
Ok
Same deal and its a non penalty fare of one thousand seventy nine
thank you
uh huh
Bye
Tape 7, Call 4:
I would like to get uhh some fare information
[recording notification] Oh, ok so what what type of fare do you want to go or (know about
ok)
ok this is umm a round trip from San Francisco to Stockholm
ok
and basically what I want to know is the what the business class and the
first class fares are
ok, all right let's take a look here uh will there be any particular date that you're be looking into?
Ah it would probably be uh leaving on June seventeenth and flying back
uh the following Saturday
ok, and what about any particular carrier that you're looking into
Ah no, I have I have ah no preference
ok
We're, basically the issue is that uh the client's asking us to travel on
our own time on weekends
mmm
um you know to fly to Sweden and back
oh
and we're thinking about whether we should ask them to pay for first
class travel
Ah I see ok yeah yeah make 'em pay, no let's see we've got well it depends on what ah if you want to look at like j- a coach fare on a round trip basis
Well it's not, well we're not even considering coach
(Oh you just want first class
Business class is a minimum)
Ok ok let's take a look umm, we're going ok Business round trip would be thirty two oh eight
uh hum
and then first class round trip is gonna be forty eight ninety two
forty eight ninety two
right and then I don't know if you even want to hear the coach round trip is thirty two oh eight as well so its (the same for business or coach.