xx Transcription for American Express tape 6: A 05-26-89 xx this is A at American Express can I help you? oh yes A this is B xx [recording notification] xx ok) thanks what can I help you with? well C is going to go to Ottawa xx is this for a new reservation? yes and I, what I need right now are um choices xx just flight information then? right xx ok and what date is he gonna go? the twenty second and he needs to be there in time for an evening meeting if he can be, say around six o'clock xx let me see here twenty second of June did I make that clear? xx yeah a- I assumed that yeah. ah there's nothing really that gets in that xx early. uh Air Canda has a connection through Toronto that leaves San xx Francisco at seven fifty a.m. arrives Toronto at three thirty five but xx the connection to Ottawa doesn't leave until five fifteen getting into xx Ottawa at six ten (and when) xx that's about the earliest one um ok xx other than leaving the evening before. I mean the, you know like just xx after midnight so we have one tha- on Air Canada that goes to Toronto huh? xx right and then it's a change of planes there but it doesn't arrive into xx Ottawa until six ten let me take all that down anyway ok I guess it's too, at what time does it get to Toronto? xx ah three thirty five p.m. mm hmm xx and departs there at five fifteen. do you want the flight numbers on these? right uh huh xx uh the first one is Air Canada flight seven fifty eight mm hmm xx the connection is flight four sixty uh huh. and it arrives Ottawa xx at six ten p.m. all right do you have any that get in- into ah Ottawa later in the evening? xx ah yes one second ge- are there any direct flights at all? xx ah only if there's an overnight direct flight on Piedmont but it leaves xx leaves the night before at eleven forty p.m. let me see I'm writing this down. that's Piedmont what xx ah flight twelve fifty it really isn't worth considering I just noticed xx it makes three (stops no) no xx I mean it's direct in that it's the same plane all the way through but xx ( it's ?? ??) going to take him all night xx there are no non stop flights (um that's) what I was wondering ok xx there's a CP Air f- uh connection through Vancouver it get's in later it xx leaves at nine ten a.m. and arrives Vancouver (at what) is CP Air? xx it's a Canadian Airline like Air Canada it's and it flies out of San Francisco? xx uh huh huh what's that number then? xx uh it's CP Air flight one forty one forty xx it's out of San Francisco at nine ten a.m. uh huh xx arrives Vancouver at eleven thirteen a.m. it connects to CP Air flight xx seven twenty two mm hmm xx that leaves Vancouver at one p.m. and arrives Ottawa at nine forty eight xx p.m. that does make one stop between Vancouver and Ottawa where does it stop? xx let's see. looks like Calgary like Calgary ok xx yeah, Calgary all right then coming back if if you ha- do you have a late flight out on the twenty third. probably not huh? xx well let me see. we might cause the time zone's in our v- our favor xx coming (this direction uh huh) he said either l- late on the twenty third or or any time on the twenty fourth xx ok. by late he means something like nine ten like that? xx cause there's an eight p.m. departure tha- ah I think that's (that's xx would) that be good? uh huh xx ok there's an eight p.m. departure on Air Canada it's flight four sixty xx seven it arrives into Toronto at eight fifty five connects to Air Canada xx flight seven fifty five that's out of Toronto at ten thirty p.m. and xx arrives San Francisco at twelve forty five a.m. on the twenty fourth no I'm it leaves Ottawa four sixty seven leaves Ottawa at what time? xx eight p.m. eight p.m. and arrives at Toronto xx eight fifty five eight fifty five. and leaves Toronto at ten thirty? xx right (and arrives xx seven fifty) five does mm huh xx and arrives San Francisco at twelve forty five a.m. ok and then what about Saturday a flight next Saturday? xx yeah one second. uh there's an early Air Canada connection through Toronto xx again uh huh xx it's uh flight one eighty nine out of Ottawa at six fifty a.m. arrives xx Toronto at seven forty seven a.m. mmm hmm xx connects to Air Canada flight seven fifty seven mm hmm xx out of Toronto at nine thirty a.m. mm hmm xx and arrives San Francisco at eleven forty five a.m. all right I think tha- this is enough for him to consider xx ok for the time being and I'll get back with you xx ok great all right thank you ( very much xx thanks a lot) bye bye xx bye bye xx ----- xx this is A at American Express may I help you? A this is B xx [recording notification] xx ok what can I help you with B? ok my the traveller is C [spells name] xx mm hmm first name is CC xx [for new reservation, charge number] xx ok what does he need to do? ok it's for ah the outbound would be on June seventeenth xx uh huh and it's on US Air flight two seven eight two and I believe it's departing at twelve twenty five p.m. xx going where? Orange County xx two twenty five p.m.? yes, uh twelve twenty five sorry xx ok US Air flight twenty seven eighty two? mm yeah xx ok (got that that right? ok) now this traveller is making uh, this is something out of the ordinary now it says reservations for CC and his wife and xx [discussion of frequent flyer number and flight for wife] xx yeah, let me make C's reservation xx and then I'll have to call US Air to find out if if we're allowed to make xx her reservations sometimes you have to make it directly with the airline oh xx and if we can make it I'll go ahead and do it oh ok xx ok otherwise you'll have to call US Air oh I see all right now coming back on June twentieth xx leaving at what time? uh let's see five ten p.m. out of Burbank and this is on US Air two five one one and again this return flight will be for CC and his wife xx right n- yeah, I know you'll have to check that one too xx no I'll check the whole thing yeah mmm xx what's his wife's name? xx [trying to figure out pronunciation, hotel, car] ah huh xx yeah we have enough advance purchase time that i can get a nonrefundable xx fare on the return would bring that portion down to twenty nine dollars xx one way but I'd have to t- issue the tickets today no give them the non restricted air fare (I think it's one ninety eight xx non restrictive air fare) one ninety eight right xx [requesting special hotel rate] xx ok sure bye xx bye bye B xx ----- xx Hi this is A at American Express may I help you? hi A this is B Physical Sciences Business Office at uh WWW xx [recording notification] xx yeah and uh what can I help you with? uh I need to know uh business class round trip uh fare for ah San Francisco to ah Baron, Switzerland xx sure one second. is this for a proposal? right xx I'm checking a couple different carriers just to compare them before I give xx you the fare on this ok xx I seem to have a very slow computer here ok that's all right xx well I have one fare let me give you that and I'm just trying to see if I xx can verify it on another carrier ok xx uh one way fare would be fifteen sixty seven w- round trip? xx the round trip would be that times two plus thirteen for taxes ok xx [reiteration of fare] xx ah it looks like approximately right uh using TWA instead of American I get xx fifteen eighty nine a little bit higher ok xx so it's it's in that ballpark (?? ok fifteen) fifty seven times two plus thirteen xx there isn't any one carrier that flies all the way in there you need xx to connect somewhere like from TWA to Air France or Pan Am to Air France xx or something to get in to Baron uh huh xx and also you can't get business class all the way through but they fare xx it business class all the way ok xx you you you would get business class from the US to your European gateway xx city and then for the little hop to Baron you would probably be in Coach yeah ok xx ok that helps xx ok great thanks a lot xx you're welcome (bye bye bye bye xx ----- xx [continuing after discussing another frequent flyer number] This is for B xx [checking profile, charge number, etc.] xx ok, what is she doing? ok, on the uh thirty first of may xx uh huh out of SFO to DFW on American thirteen hundred leaving at eleven am xx ok I've got that it arrives at four twenty three into Dallas? right xx ok and then a return? returning on the first of june xx uh huh departing DFW at six forty pm on American three eight nine xx okay, let me see what sort of fare I can get on that ok xx the only thing that's going to apply is full coach ok xx and that's nine forty six one way ok xx I mean round trip, (round trip, sorry xx [exclamation, hotel, car, seating, ticketing] thanks a lot xx ok, thanks, D bye bye xx bye bye xx ----- xx A at American Express may I help you? yeah this is B B I need to make some travel arrangements xx [recording notification, charge number, travel advance, phone] xx ok and what do you need to do? ok on June sixth from San Jose to Denver, United xx leaving at what time? I believe there's one leaving at eleven o'clock in the morning xx yeah that's United flight four seventy ok xx leaves at eleven a.m. and arrives Denver at two twenty p.m. out of San Jose that's the one xx and a return? return June seventh xx leaving at what time? uh I believe there's one at five sixteen xx yeah that's United flight six fifty nine it arrives back into San Jose at xx six forty two ok xx let me just see what sort of fare I can get you on this all righty xx ok the best fare I can get you on this would be five sixty eight round xx trip. that does have a twenty five percent change cancellation penalty on it ok xx and we'd have to ticket it by Tuesday right that's fine xx [hotel, car, seating, mileage plus number] ok thank you very much xx thanks a lot sure xx mm bye bye bye xx ----- xx American Express may I help you? oh A this is B xx [recording notification] xx ok wh- how can I help you? xx [ticketing] we have an emergency traveller who is going t- uh Copenhagen from San Francisco to Los Angeles and he is going on a two o'clock flight. xx [ticketing] xx he's going to Copenhagen today? that's correct yes xx [warning her of slow system] xx it's just a flat one way? ah yes that's correct xx in business class? xx [sentence fragments] ok (?? xx yeah we should be able to do it) xx [discussion of international booking] xx um) one sec let me just all right xx start a new reservation for him. what's his last name? um C [spells name] xx first name D [spells name] xx [discussing non-employee status, charge number, etc.] xx ok what flights do you want to have him on? ok he would like to be on United flight one one one seven xx first of all he's going all the way through to Copenhagen? oh, that's right uh huh xx and this is a connection in what city? ah Los Angeles xx ok oh and yeah xx and what time does that United flight leave? it's ah going out at uh two o'clock today, SFO to Los Angeles xx and then connecting to SAS flight nine thirty two? nine thirty two that's right xx and you said well actually the eleven seventeen I'm showing sold out let xx me just look (in their system oh no) xx well we can put him there are other flights oh there I can get a seat on it oh ok xx ?? it's one of the last ones but I can get it. xx now is he going business class on the SAS flight? um if he can go business class sure xx they're allowed it for flights over (thirteen hours certainly oh) ok great that's fine xx and this is just going to be one way only right? that's correct xx [on hold, hotel, passport, seating, check in] xx ok B so I have him on United flight eleven seventeen on today Friday xx the twenty sixth out of San Francisco at two p.m. right xx arriving LAX at three fifteen p.m. uh huh xx connecting to SAS flight nine thirty two right xx out of LAX at five thirty p.m. it arrives Copenhagen at one oh five p.m. on xx the twenty seventh of May yes (that's wonderf- xx that's) on request and that's already confirmed so that's (great that's) just absolutely marvelous and I am wondering now if we can we add another leg to that uh xx what do you want to do? xx [on hold] um we would like on Monday which would be uh let's see the twenty ninth the holiday xx mm hmm May twenty ninth from Copenhagen to uh Sandestrom xx ok and that would be uh SAS flight two nine one and that is a ten thirty a.m. departure xx ok no- this adds a fare that isn't in my system oh xx so if we do that I'm going to have to send it off to the airlines for xx faring and I can't guarantee how fast they'll come back with a fare xx [ticketing problem] y- exactly yes I understand. ok that's great and you did make the reservation for the uh Monday five twenty nine flight was that possible to go on flight two nine one from Copenhagen? xx yeah I haven't confirmed it yet but I've just (got it oh ok) xx requested. one second sure xx yes B that's that's confirmed now oh ok xx so we'll just ticket as far as Copenhagen and he'll deal with the rest xx in Denmark then uh xx is that what you want to do? xx [ticketing problem again] all right xx you know if it's not back within an hour we'll just ticket him as far as xx Copenhagen good xx how's that? all right xx ok good bye xx sure, bye bye