xx Transcription for American Express tape 21: A ?-??-89 xx American Express this is A A this is B.C. calling from WWW xx Hi and why don't you bring up my record ... xx and it's for which trip the trip that I'm suppose to take tomorrow night xx ok I'll pull that one up all righty ok now here's the problem I just learned today that I'm going to have to go to Richmond on Friday I have to be in Richmond on Friday Richmond, Virginia xx ok so we keep the San Francisco to Newark tomorrow night that's fine xx ok the the number the August first ten thirty the question is how can I get can I get to Ne- Newark to Richmond either Thursday afternoon or Friday morning early I don't have to be there until about ten o'clock xx ok there's uh depends on what you'd rather do there is a Piedmont flight which is non stop from Newark to Richmond leaving at four oh five in the afternoon on a Thursday right xx and getting into Richmond at five sixteen yeah xx or if you wanted to go in the morning of the fourth um the only ?? the only non stop would have to be out of Laguardia there's no xx out of Newark it would be at nine thirty you would not get in until ten forty one ok umm there is one at what time on Thursday afternoon xx Thursday at four oh five Thursday at four oh five how late is there any later connections of any sort xx later connections there's a later nonstop at nine ( get's in at a later nonstop at nine) xx yeah get's in at ten eleven what about ah and there are probably connections xx between the time let me check between those times right xx yeah there's a let's see ok there's a United flight that leaves at six twenty um ooh however that's going to be sold out um ?? there's a seven fifty five Piedmont that goes through Baltimore as a connecting city and gets into Richmond at ten twenty nine same time as the other one xx right all right why don't you book both E.F. and B.C. cause we're flying together on the four o'clock Newark xx Richmond Richmond xx ok and then and then if we have to stay later we'll juggle it at that end xx ok now what about your and then we need a hotel to stay in in Richmond xx ...[break in transcript] xx ok w- what about your return how many uh (well xx ?? nights) I think he's going to you know I better let E. do his own xx ok but that's what I think he's going to do because I think he's going to fly back up to New York and come back on his regularly scheduled return on Saturday xx ok well right now I'm working within ah within your (reservation within my reservation) xx yeah but but ah I'll have E. call because he may want to make some adjustments (but xx ok) xx at the moment it's B.C. down to Richmond on Thursday afternoon ok xx on the four o'clock all righty xx a place to stay Thursday night xx ....[break in transcript] let's assume a departure around one thirty or two o'clock no earlier than that xx ok on Friday to return to either San Jose or San Francisco San Jose is preferable only because I live down in that direction xx ok then everything would be a connecting flight either to San Francisco or to San Jose right xx the only problem is frequency of flights into San Jose yeah xx are limited the I do like American and I know one could presumably maybe go Richmond to Raleigh Durham xx or there's a Richmond to Dallas is are (the connections offered or Richmond to Dallas) xx um there's a flight offered but it's at twelve twenty three p.m. hmmm xx um through Dallas into San Jose at five twenty seven the next flight after that is at five oh seven uh changing planes it's a United changing planes in Chicago and getting in at nine thirty into San Jose xx other than that the next American's at five thirty and it's a change of planes in Dallas and into (San Jose a- at eleven ok all right so) that's just American xx that's just um other than United at five oh seven through Chicago that was United there is a Piedmont flight at one thirty five through Charlotte North Carolina it would have to go you would have to go into San Francisco though in order to take that oh but that's about the right time I mean ah ??? xx yeah ?? to the airlines it's it's whatever is going to get me there xx right bu- but the time seems to be about right the one thirty Piedmont xx ok what is it now xx it's Piedmont it goes to Charlotte North Carolina as a connection city and then you go into San Francisco and arrival time at San Francisco's at six thirty seven why don't we do that one xx ok that seems about the right time (?? xx all right) then the round trip fare is eleven sixty two again no penalties attached to that mm hmm xx (that's xx and) including whatever I've got going the United flight going (out xx out)right yeah xx that's the total round trip price and what we'll do is reissue um for the brand new fare yeah xx let me give you the flight information well that's ok xx oh you don't ok I don't need that but what I do need is I suddenly recall that I'm going to back you up and I apologize for this too Wednsday night there is no lodging and what I would like to do is to get a room at the Marriot in Newark Airport ... xx ok thanks a lot for callling right bye bye xx bye xx ----- A. this is B. I need some help trying to get from Seattle to uh San Francisco Monday night the xx seventh seventh or Tuesday morning the eighth xx ok My problem is that my family and I are leaving San Francisco on TWA at eight o'clock in the morning (on the eighth xx vright) ok you ah spoke with me earlier oh ok is there can you check for any flights that um leave either Seattle or Portland and get into San Francisco by seven o'clock in the morning xx ok if you leave from Portland the evening before meaning um Monday night (the ok) last flight of the day to San Francisco's at six thirty nine getting in at eight twenty so it wasn't any better it was worse (back ok) xx from Seattle let me take a look and see from Portland to San Francisco what the earliest flight would be and their earliest flight would have you arrive at eight oh seven a.m. shoot xx no it's not not great looks like I'm going to miss that meeting ok so the only possiblity real romote one is seven fifty US Air flight huh xx right or there was a seven forty five I think there's a United at seven forty five let me pull it back up again xx ok um yeah the US Air's at seven fifty getting in at nine fifty or there's a United at seven forty five ok xx that gets in at nine thirty four are there seats on both of those xx mm hmm yeah they were both available the US Air's got less seats available than the United the United's wide open but the US Air um is selling out in the lower classes of service so there's st- still seats available but they're not quite as many as the United flight ok can you make me a reservation on the US Air one xx ...[break in transcript] thanks xx uh huh bye bye bye