Transcription for American Express tape 21: A ?-??-89
Key
[transcriber notes] Agent speech
Caller speech
Tape 21, Call 1:
American Express this is A
A this is B.C. calling from WWW
Hi
and why don't you bring up my record
...
and it's for which trip
the trip that I'm suppose to take tomorrow night
ok I'll pull that one up all righty
ok now here's the problem I just learned today that I'm going to have to go to Richmond on Friday I have to be in Richmond on Friday Richmond, Virginia
ok
so we keep the San Francisco to Newark tomorrow night that's fine
ok
the the number the August first ten thirty the question is how can I get can I get to Ne- Newark to Richmond either Thursday afternoon or Friday morning early I don't have to be there until about ten o'clock
ok there's uh depends on what you'd rather do there is a Piedmont flight which is non stop from Newark to Richmond leaving at four oh five in the afternoon on a Thursday
right
and getting into Richmond at five sixteen
yeah
or if you wanted to go in the morning of the fourth um the only ?? the only non stop would have to be out of Laguardia
there's no
out of Newark it would be at nine thirty you would not get in until ten forty one
ok umm there is one at what time on Thursday afternoon
Thursday at four oh five
Thursday at four oh five how late is there any later connections of any sort
later connections there's a later nonstop at nine
( get's in at
a later nonstop at nine)
yeah get's in at ten eleven
what about ah and there are probably connections
between the time let me check
between those times right
yeah there's a let's see ok there's a United flight that leaves at six twenty um ooh however that's going to be sold out um ?? there's a seven fifty five Piedmont that goes through Baltimore as a connecting city and gets into Richmond at ten twenty nine
same time as the other one
right
all right why don't you book both E.F. and B.C. cause we're flying together on the four o'clock Newark
Richmond
Richmond
ok and then
and then if we have to stay later we'll juggle it at that end
ok now what about your
and then we need a hotel to stay in in Richmond
...[break in transcript] ok w- what about your return how many
uh (well
?? nights)
I think he's going to you know I better let E. do his own
ok
but that's what I think he's going to do because I think he's going to fly back up to New York and come back on his regularly scheduled return on Saturday
ok well right now I'm working within ah within your (reservation
within my reservation)
yeah
but but ah I'll have E. call because he may want to make some adjustments (but
ok) at the moment it's B.C. down to Richmond on Thursday afternoon
ok
on the four o'clock
all righty
a place to stay Thursday night ....[break in transcript]
let's assume a departure around one thirty or two o'clock no earlier than that
ok
on Friday to return to either San Jose or San Francisco San Jose is preferable only because I live down in that direction
ok then everything would be a connecting flight either to San Francisco or to San Jose
right
the only problem is frequency of flights into San Jose
yeah
are limited the
I do like American and I know one could presumably maybe go Richmond to Raleigh Durham
or there's a Richmond to Dallas is are (the connections offered
or Richmond to Dallas)
um there's a flight offered but it's at twelve twenty three p.m.
hmmm
um through Dallas into San Jose at five twenty seven the next flight after that is at five oh seven uh changing planes it's a United changing planes in Chicago and getting in at nine thirty into San Jose other than that the next American's at five thirty and it's a change of planes in Dallas and into (San Jose a- at eleven
ok all right so) that's just American
that's just um other than United at five oh seven through Chicago that was United there is a Piedmont flight at one thirty five through Charlotte North Carolina it would have to go you would have to go into San Francisco though in order to take that
oh but that's about the right time I mean ah ???
yeah
?? to the airlines it's it's whatever is going to get me there
right
bu- but the time seems to be about right the one thirty Piedmont
ok
what is it now
it's Piedmont it goes to Charlotte North Carolina as a connection city and then you go into San Francisco and arrival time at San Francisco's at six thirty seven
why don't we do that one
ok
that seems about the right time (??
all right) then the round trip fare is eleven sixty two again no penalties attached to that
mm hmm
(that's and)
including whatever I've got going the United flight going (out
out)right
yeah
that's the total round trip price and what we'll do is reissue um for the brand new fare
yeah
let me give you the flight information
well that's ok
oh you don't ok
I don't need that but what I do need is I suddenly recall that I'm going to back you up and I apologize for this too Wednsday night there is no lodging and what I would like to do is to get a room at the Marriot in Newark Airport
...
ok thanks a lot for callling
right bye bye
bye
Tape 21, Call 2:
A. this is B. I need some help trying to get from Seattle to uh San Francisco Monday night the
seventh
seventh or Tuesday morning the eighth
ok
My problem is that my family and I are leaving San Francisco on TWA at eight o'clock in the morning (on the eighth
vright) ok you ah spoke with me earlier
oh ok is there can you check for any flights that um leave either Seattle or Portland and get into San Francisco by seven o'clock in the morning
ok if you leave from Portland the evening before meaning um Monday night (the
ok)
last flight of the day to San Francisco's at six thirty nine getting in at eight twenty so it wasn't any better it was worse (back
ok)
from Seattle let me take a look and see from Portland to San Francisco what the earliest flight would be and their earliest flight would have you arrive at eight oh seven a.m.
shoot
no it's not not great
looks like I'm going to miss that meeting ok so the only possiblity real romote one is seven fifty US Air flight huh
right or there was a seven forty five I think there's a United at seven forty five let me pull it back up again ok um yeah the US Air's at seven fifty getting in at nine fifty or there's a United at seven forty five
ok
that gets in at nine thirty four
are there seats on both of those
mm hmm yeah they were both available the US Air's got less seats available than the United the United's wide open but the US Air um is selling out in the lower classes of service so there's st- still seats available but they're not quite as many as the United flight
ok can you make me a reservation on the US Air one