xx Transcription for American Express tape 20: A ?-??-89 A.B. xx Hi Mr. B this is C with American Express yeah hi xx [recording notification] ah yes I called to make arrangements for a trip to Vancouver leaving on August nineth and returning on August tenth (from xx um) SFO xx ok this is a new reservation here it's a new reservation this is A B [spells name] not [alternative name] xx not [repeats alternative name] ok yeah I was a little confused there xx one second here xx and do you have a charge number at this time xx ... [break in transcript] xx ok going up to Vancouver you said on the eigth of August on the nineth xx the nineth Wednsday the nineth back Thursday the tenth xx ok and this is from San Francisco yeah xx and about what time did you want to leave ah what's your first one or two morning flights on the nineth xx ok there's a Delta nonstop at seven forty a.m. mm hmm xx that gets in at nine forty the next nonstop is going to be the next non stop is sold out probably United xx yes the one second Canadian Air oh ok xx United uh at eleven ten is would stop down n-n- that's too late xx yeah um xx that Delta flight looks the best ok that's Delta flight what and when again xx Delta flight fourteen oh nine on the nineth of August out of San Francisco at seven forty and into uh Vancouver at uh nine forty ok xx and then continuing or returning on what date ah returning the tenth xx returning the tenth right let's get ah two options in here one will be coming back uh direct say leaving around uh five p.m. or so xx mm hmm and the other option will be leaving a little earlier stopping over in Seattle for a few hours and then coming back down, so let's just go the direct return leaving around five p.m. xx ok the two non stops are on Canadian Airlines they are at one forty p.m. and eight p.m. nothing in between there that's it xx uh huh xx ok what about a a change of planes or a quick stop over or one stop maybe in either Portland or Seattle and continuing on down ok xx connecting through Seattle there'd be a four forty departure uh on Alaskan Air um it connects up with a United flight at six thirty but let me see what you'd how long do you want would you prefer in ah un Seattle um if I stop over Seattle I'll want a few hours so what I'll want to do is um probably not leave Seattle until about eight thirty or so xx would you still you would still want to leave around the four o'clock five o'clock hour yeah xx ?? yeah ok xx yeah well that's one the other thing is I'll look at ah moving that up a bit uh huh xx to say four o'clock three thirty uh huh second xx but for the moment let's just consider that four thirty Alaska ok and that then you're saying connects with a six thirty United xx right there's a four thirty eight on United let me look at that instead xx and then expand your return xx ok there's um xx a like I could get you on a four thirty eight United out of Vancouver it's into Seattle at five twenty five mm hmm xx ah I see a seven fourty five p.m. departure on United let me see if there's something later here xx uh looks like we might need to get you something earlier if you want that kind of time in Seattle ah seven fifty is the last flight out seven fifty is the last anybody has out of xx uh huh Seattle xx correct oh I thought I'd been there later than that uh not even a one stop or a non stop xx ah let me get you on a on a one stop here xx wait even a one stop that's that's showing to be the last flight out that's it xx uh huh ?? back to the airport by seven fifteen ok xx right um ok so you said at the moment you've got a a four thirty eight United out of Vancouver five twenty five into Seattle xx uh huh and I guess a couple of United connections but the latest is seven forty five xx correct and that get get's back in the bay area at what time xx at nine thirty four nine thirty four ok if I took what would be the normal direct connection from that four thirty eight xx the normal connection would be a five fifty five departure getting you back in at seven forty eight seven forty eight ok why don't you go ahead and ticket me on that ?? for the return so I'll take that four thirty eight United five twenty five and then departing again five fifty five xx ok we've got you then on United flight one one five seven on the tenth of August out of woops one second one second hold on just a second I grabbed the wrong flight one second ok that's United sorry one zero four one one zero four one out of Vancouver xx at four thirty eight right xx into Seattle at five twenty five uh huh xx connecting to United one one three seven one one three seven xx leaving Seattle at five fifty five xx and getting into San Francisco at seven forty eight ok and informational purposes the last Untied flight and almost one of the last direct flights is seven forty five and what is that flight number xx ah that flight number is United flight one zero eight nine one zero eight nine ok so I'm up on Delta as a non stop at seven forty and I'm back on United at ah four thirty eight the next day xx that's correct ok xx the fare on this is three hundred and seventy six seventy ok uh three seventy six seventy is there any xx no restrictions on it no restrictions none ok xx and I do need to advise you you do need to bring proof of U- United States citizenship yep xx ok yeah ok xx and what about a car or hotel up there .... ok thank you then xx thank you ok bye xx bye xx ----- xx Hi A um I just talked to C.D. xx [recording notification] yeah um let's see on the return xx mm hmm um let's see you you mentioned that there was the American flight and there was also a Un- United flight xx that's correct ok what time does the uh United flight return xx ok one second xx the United flight leaves at five forty and gets in at ten eleven xx connects through Denver that goes through Denver ok xx mm hmm um ok why didn't we go ahead and book him on the um American flight leaving at six twenty two xx ok through Dallas xx ok one second xx that's American flight six twenty seven on the second of August out of Newark at six twenty two p.m. mmm hmm xx into Dallas at eight forty five p.m. xx connecting to American flight three nine nine xx leaving Dallas at nine forty four p.m. and getting into San Jose a at eleven fourteen p.m. ok xx ok I'm looking one second here so that's ah a DC ten from Newark to Dallas and then a DC nine from Dallas to to San Jose xx uh let me check that again that is a DC ten correct uh huh xx and a DC nine you're right ok xx coming back xx um now on the um on the outbound xx mm hmm uh why d- don't you just leave the reservation as is xx ok because he's not going to be able to upgrade anyway xx he's not no, no he's not so um just leave um leave xx it as it be ok xx the fare does go up it jumps up to nine thirty four uh Continental's just a little cheaper market then American is ok xx and we'll go ahead and set that up for reticket I don't show that he has an American frequest flyer number in his in his profile here does he have one do you know xx ... [break in transcript] Hi A. xx hi yeah I'm sorry I ne- I need to um change that to United on the return xx on the return yeah xx ok hold on just a second and I have his United um mileage plus number xx ok we've got that number in the system her I believe oops no we do not xx ... [break in transcript] xx that fare will be nine thirty four ok xx and what we've got him on is United flight two eighty one oops on the second of August out of um Newark at um five forty p.m. uh huh xx into Denver at seven forty three p.m. ok xx connecting to United flight eight sixty one mm hmm xx leaving Denver at eight thirty six p.m. xx and getting into San Jose at ten eleven p.m. ok xx let me check seating on this ...[break in transcript] ok thank you xx thank you mm hmm bye xx bye now xx ----- xx Express A. speaking yes I need some round trip airfares xx [recording notification] xx and this is just for a quote yeah full coach xx ok and all departing from San Francisco xx ok what's the first destination ah West Palm Beach xx one second xx that would be four eighty eight each direction xx oops w- wait a second hold on a second sorry about that that is five ninety six each direction ok Pheonix xx that would be two ninety five each direction Cleveland xx four ninety eight each direction Louisville xx five fifteen each direction Columbus xx and we are talking Columbus, Ohio correct yes xx five hundred each direction Tulsa xx four twenty two each direction Indianapolis xx you got a lot of projects going xx ah four seventy eight each direction Milwauke xx four eighty eight each direction and the last one is Oklahoma City xx and that's four oh two each direction ok thanks a lot xx you're welcome bye bye xx bye now xx ----- xx This is B. hi B. how you doing hi xx [recording notification] ok um I have two reservations to make xx ok this is for Mr. C. one of them is yeah xx let's take him first cause I like him oh well good I'm glad xx ... [break in transcript] xx ok and what date does he want to travel the second of August xx out of San Francisco let me guess he's going to Washington No ha ha ha ha I should have bet you we'll be going to Denver Colorado this time xx ... [break in transcript] xx ok and does he want to fly Continental or United United xx and when about what time does he want to leave um after work on that day so hmm were talking eighteen thirty or nineteen xx ok we can get him that six- eighteen forty rather eighteen forty xx and continuing or returning when umm umm he'll come back on the third xx and again late afternoon uh no this time around fourteen hundred or fifteen hundred xx ... [break in transcript] xx uh I can get her get him on a fourteen ten flight hey xx on United other than that it's Continental at fifteen hundred no United's fine xx ok xx ...[break in transcript] xx ok we've got him on United flight three forty six on the second of August leaving San Francisco at what is that fourteen forty getting into Denver at ?? xx twenty two oh two xx can you hold on one sec yeah xx thanks xx they hung up they don't want to talk to me uh xx um leaving at six-eighteen forty right(not xx xx ???)leaving at yeah yah right it goes that way eighteen forty arriving when xx at twenty two oh two twenty two oh two xx and returning on the third of August United flight seven seven three mm hmm xx out of Denver at fourteen ten and into San Francisco at fifteen forty one hokey dokey xx and let's check the seats xx ...[break in transcript] ah the other person is it going to be the same itinerary xx yep xx ...[break in transcript] xx ok ah what's the next name xx [spells name] xx ...[break in transcript] ok I will call you back with the charge number xx ok xx ...[break in transcript] bye bye xx mmm bye