Transcription for American Express tape 20: A ?-??-89
Key
[transcriber notes] Agent speech
Caller speech
Tape 20, Call 1:
A.B.
Hi Mr. B this is C with American Express
yeah hi
[recording notification]
ah yes I called to make arrangements for a trip to Vancouver leaving on August nineth and returning on August tenth (from
um)
SFO
ok this is a new reservation here
it's a new reservation
this is A B [spells name] not [alternative name]
not [repeats alternative name] ok yeah I was a little confused there one second here and do you have a charge number at this time ... [break in transcript] ok going up to Vancouver you said on the eigth of August
on the nineth
the nineth
Wednsday the nineth back Thursday the tenth
ok and this is from San Francisco
yeah
and about what time did you want to leave
ah what's your first one or two morning flights on the nineth
ok there's a Delta nonstop at seven forty a.m.
mm hmm
that gets in at nine forty the next nonstop is going to be the next non stop is sold out
probably United
yes the one second Canadian Air
oh ok
United uh at eleven ten is would stop down
n-n- that's too late
yeah
um
that Delta flight looks the best
ok that's Delta flight what and when again
Delta flight fourteen oh nine on the nineth of August out of San Francisco at seven forty and into uh Vancouver at uh nine forty
ok
and then continuing or returning on what date
ah returning the tenth
returning the tenth right
let's get ah two options in here one will be coming back uh direct say leaving around uh five p.m. or so
mm hmm
and the other option will be leaving a little earlier stopping over in Seattle for a few hours and then coming back down, so let's just go the direct return leaving around five p.m.
ok the two non stops are on Canadian Airlines they are at one forty p.m. and eight p.m. nothing in between there
that's it
uh huh ok what about a a change of planes or a quick stop over or one stop maybe in either Portland or Seattle and continuing on down
ok
connecting through Seattle there'd be a four forty departure uh on Alaskan Air um it connects up with a United flight at six thirty but let me see what you'd how long do you want would you prefer in ah un Seattle
um if I stop over Seattle I'll want a few hours so what I'll want to do is um probably not leave Seattle until about eight thirty or so
would you still you would still want to leave around the four o'clock five o'clock hour
yeah
?? yeah
ok
yeah well that's one the other thing is I'll look at ah moving that up a bit
uh huh
to say four o'clock three thirty
uh huh
second
but for the moment let's just consider that four thirty Alaska
ok
and that then you're saying connects with a six thirty United
right there's a four thirty eight on United let me look at that instead and then expand your return ok there's um a like I could get you on a four thirty eight United out of Vancouver it's into Seattle at five twenty five
mm hmm
ah I see a seven fourty five p.m. departure on United let me see if there's something later here uh looks like we might need to get you something earlier if you want that kind of time in Seattle ah seven fifty is the last flight out
seven fifty is the last anybody has out of
uh huh
Seattle
correct
oh I thought I'd been there later than that uh
not even a one stop or a non stop
ah let me get you on a on a one stop here wait even a one stop that's that's showing to be the last flight out
that's it
uh huh
?? back to the airport by seven fifteen ok
right
um ok so you said at the moment you've got a a four thirty eight United out of Vancouver five twenty five into Seattle
uh huh
and I guess a couple of United connections but the latest is seven forty five
correct
and that get get's back in the bay area at what time
at nine thirty four
nine thirty four
ok if I took what would be the normal direct connection from that four thirty eight
the normal connection would be a five fifty five departure getting you back in at seven forty eight
seven forty eight ok why don't you go ahead and ticket me on that ?? for the return so I'll take that four thirty eight United five twenty five and then departing again five fifty five
ok we've got you then on United flight one one five seven on the tenth of August out of woops one second one second hold on just a second I grabbed the wrong flight one second ok that's United sorry one zero four one
one zero four one out of Vancouver
at four thirty eight
right
into Seattle at five twenty five
uh huh
connecting to United one one three seven
one one three seven
leaving Seattle at five fifty five and getting into San Francisco at seven forty eight
ok and informational purposes the last Untied flight and almost one of the last direct flights is seven forty five and what is that flight number
ah that flight number is United flight one zero eight nine
one zero eight nine
ok so I'm up on Delta as a non stop at seven forty and I'm back on United at ah four thirty eight the next day
that's correct
ok
the fare on this is three hundred and seventy six seventy
ok uh three seventy six seventy is there any
no restrictions on it
no restrictions none ok
and I do need to advise you you do need to bring proof of U- United States citizenship
yep
ok
yeah ok
and what about a car or hotel up there
....
ok thank you then
thank you
ok bye
bye
Tape 20, Call 2:
Hi A
um I just talked to C.D.
[recording notification]
yeah um let's see on the return
mm hmm
um let's see you you mentioned that there was the American flight and there was also a Un- United flight
that's correct
ok what time does the uh United flight return
ok one second the United flight leaves at five forty and gets in at ten eleven connects through Denver
that goes through Denver ok
mm hmm
um ok why didn't we go ahead and book him on the um American flight leaving at six twenty two
ok
through Dallas
ok one second that's American flight six twenty seven on the second of August out of Newark at six twenty two p.m.
mmm hmm
into Dallas at eight forty five p.m. connecting to American flight three nine nine leaving Dallas at nine forty four p.m. and getting into San Jose a at eleven fourteen p.m.
ok
ok I'm looking one second here
so that's ah a DC ten from Newark to Dallas and then a DC nine from Dallas to to San Jose
uh let me check that again that is a DC ten correct
uh huh
and a DC nine you're right
ok
coming back um
now on the um on the outbound
mm hmm
uh why d- don't you just leave the reservation as is
ok
because he's not going to be able to upgrade anyway
he's not
no, no he's not so um just leave um leave
it as it be ok the fare does go up it jumps up to nine thirty four uh Continental's just a little cheaper market then American is
ok
and we'll go ahead and set that up for reticket I don't show that he has an American frequest flyer number in his in his profile here does he have one do you know ... [break in transcript]
Hi A.
hi
yeah I'm sorry I ne- I need to um change that to United on the return
on the return
yeah
ok hold on just a second
and I have his United um mileage plus number
ok we've got that number in the system her I believe oops no we do not ... [break in transcript] that fare will be nine thirty four
ok
and what we've got him on is United flight two eighty one oops on the second of August out of um Newark at um five forty p.m.
uh huh
into Denver at seven forty three p.m.
ok
connecting to United flight eight sixty one
mm hmm
leaving Denver at eight thirty six p.m. and getting into San Jose at ten eleven p.m.
ok
let me check seating on this
...[break in transcript]
ok thank you
thank you
mm hmm bye
bye now
Tape 20, Call 3:
Express A. speaking
yes I need some round trip airfares
[recording notification] and this is just for a quote
yeah full coach
ok
and all departing from San Francisco
ok what's the first destination
ah West Palm Beach
one second that would be four eighty eight each direction oops w- wait a second hold on a second sorry about that that is five ninety six each direction
ok Pheonix
that would be two ninety five each direction
Cleveland
four ninety eight each direction
Louisville
five fifteen each direction
Columbus
and we are talking Columbus, Ohio correct
yes
five hundred each direction
Tulsa
four twenty two each direction
Indianapolis
you got a lot of projects going ah four seventy eight each direction
Milwauke
four eighty eight each direction
and the last one is Oklahoma City
and that's four oh two each direction
ok thanks a lot
you're welcome
bye bye
bye now
Tape 20, Call 4:
This is B.
hi B. how you doing
hi
[recording notification]
ok um I have two reservations to make
ok this is for Mr. C.
one of them is yeah
let's take him first cause I like him
oh well
good I'm glad
... [break in transcript] ok and what date does he want to travel
the second of August
out of San Francisco let me guess he's going to Washington
No ha ha ha ha I should have bet you we'll be going to Denver Colorado this time
... [break in transcript] ok and does he want to fly Continental or United
United
and when about what time does he want to leave
um after work on that day so hmm were talking eighteen thirty or nineteen
ok we can get him that six- eighteen forty rather
eighteen forty
and continuing or returning when
umm umm he'll come back on the third
and again late afternoon
uh no this time around fourteen hundred or fifteen hundred
... [break in transcript] uh I can get her get him on a fourteen ten flight
hey
on United other than that it's Continental at fifteen hundred
no United's fine
ok ...[break in transcript] ok we've got him on United flight three forty six on the second of August leaving San Francisco at what is that fourteen forty getting into Denver at
??
twenty two oh two can you hold on one sec
yeah
thanks they hung up they don't want to talk to me
uh
um leaving at six-eighteen forty right(not xx ???)leaving at yeah yah right it goes that way eighteen forty
arriving when
at twenty two oh two
twenty two oh two
and returning on the third of August United flight seven seven three
mm hmm
out of Denver at fourteen ten and into San Francisco at fifteen forty one
hokey dokey
and let's check the seats ...[break in transcript]
ah the other person is it going to be the same itinerary
yep ...[break in transcript] ok ah what's the next name [spells name] ...[break in transcript]