xx Transcription for American Express tape 18: A ?-??-89 xx American Express may I help you yes this is A. B. and I'd like to make some travel reservations ... xx ok and what do you need to do ok in August I need to go to Southbend, Indiana and I want to go on United via Chicago xx ok one second ok and what time did you want to leave ok there's uh I want to go from Chicago to Southbend on I believe it's United Express two six eight six xx ok yeah that leaves at four fifty four fifty arrives five twenty four xx right there's a ten a.m. flight out of San Francisc that connects fairly well with that ah h- h- how close is that xx uh it's flight one twenty six leaves at ten a.m. gets into Chicago at three fifty eight so yeah xx it's a little less than an hour yeah tha- tha- that sounds good xx ok is is there one one that gets there just a little bit earlier xx um in case of any problems xx the next one earlier leaves at six fifty and gets there at one oh five which is an awfully long wait no no ok) so so b- book me on that then xx ok can you give me that again xx uh huh yeah it's United flight twent- uh one twenty six out of San Francisco at ten a.m. and arrives Chicago at three fifty eight and then connecting to a United flight six eighty six out of Chicago at four fifty arriving Southbend at five twenty four exactly xx and then a return for you a return I'm leaving August nine xx back to San Francisco yeah but from Chicago xx oh you're going to get your own way between (Southbend and Chicago yeah yeah yeah) xx ok and when did you want to leave Chicago I want to leave uh Chicago some where around five p.m. xx ah United also xx ok there's a four (fifty p.m. that sounds) good xx ok and a five fifty nine uh four fifty sounds good xx ok that's United flight one seventy five it leaves four fifty p.m. and arrives San Francisco at seven oh eight p.m. ok xx did you need any hotels for this no I don't need any hotels I'm I'm all set (on everything xx Do you need) a car ah no I'll I'll I need a car in uh well I'll I'll worry about the car in Southbend myself xx ok that's fine xx and uh do you have my frequent flyer number xx ... [break in transcript] and what about United Express twenty six eighty six I'm I'm all set on that one xx ah yeah you're confirmed on that one ok now just one more thing eh if I happen to miss a flight is there a later one going into Southbend or am I screwed xx let me see xx the next later flight's American at five twenty but (then ok so) xx there's a United at six twenty six ok so there are options xx yes ok xx very good ok great so I'm all set then xx uh huh thank you I'll have the ticket's over to you today well no no I don't need the tickets today xx oh ok well no xx I'll go ahead and run them generally she'll call you if you don't want to pick them up right away that's fine xx ... [break in transcript] ok xx thank you very much thank you much xx bye bye xx ----- xx American Express may I help you yes A. this is B. I'm calling about a trip for C.D. xx [recording notification] ... all right now this is his Montreal trip and that's on Monday xx ok I see it here uh huh ok and he needs to go to Montreal xx mm hmm and I understand another group has made the reservations so I need to get the information on that xx just the information about what we have yes uh huh xx ok he's on American flight two sixty two two six two xx out of San Francisco at eleven fifty five p.m. ok xx arriving Chicago at five fifty six a.m. on the twenty fifth on the tw- I'm sorry the time again xx five fifty six a.m. five fifty six xx on the twenty fifth of July ok xx connecting to American flight six ninety six xx that's out of Chicago at seven ten a.m. and arrives Montreal at ten oh eight a.m. ok xx on his return it's Tuesday the twenty fifth uh huh xx American flight one fifty three ok xx out of Montreal at eight oh three p.m. Wait a minute that's an American flight out of xx mm hmm I missed these are all (American xx these are all American yeah xx ok xx out of Montreal at eight oh three p.m. three uh huh xx arrives Chicago at nine thirteen p.m. ok xx and connects to flight four fifty seven mm hmm that's out of Chicago at nine fifty p.m. xx mm hmm xx and arrives San Francisco at twelve twenty three a.m. on the twenty sixth so just after midnight ok good xx and are we going to be doing the ticketing on these then or is someone else going to be ticketing it xx ... [break in transcript] xx thanks very much A. ok thank ( you xx ok) bye bye mm bye bye xx ----- I have a travel for uh scheduled leaving leaving on Monday xx uh huh to Dallas and I need to make a change xx ok sure let me pull it up here xx ok I've got it ah ok turns out I will be coming back to San Francisco as opposed to going to Chicago xx ok so xx on Wednsday then xx correct the twenty sixth and there's a United flight nine twenty seven Dallas to Denver and then connecting to San Francisco flight two ninety seven when does that leave xx uh it leaves six forty to Dallas eight forty two from Denver xx yeah flight nine twenty seven Dallas to Denver leaving at six forty arriving nine yeah xx and then United flight two ninety seven Denver to San Francisco leaving at eight forty two or arriving el- ten eleven correct uh now that we've got all that and just trying to think it would be wh- what happens to the cost if I change and leave from Oakland xx [recording notification] xx .... [break in transcript] xx it would have to be on Am- on United ah I prefer that ok let me I'll do it that way xx ah looks like Oakland doesn't fly that way xx it looks like it would be slightly cheaper out of Oakland but you would have to connect going to Dallas there's no non stops hmm xx ah there's a two twenty five connection through Denver that gets into Dallas at like nine thirty around nine thirty in the evening coming back you could take the same six forty flight it just connects to another flight to Oakland rather then to San Francisco it's at nine fifty nine yeah what I really need to do is check with my wife to see if she can pick me up xx ah (lets uh) xx uh huh l- l- let's book it through ah San Francisco and if if I need to change I'll get back to you as soon as I can xx ok otherwise do you want me to set up for a new ticket to be run for you because you sh- should have a new ticket xx ...[break in transcript] xx and will you cancel the then both the flight to Chicago and the flight from Chicago I already have and everything in Chicago xx ...[break in transcript] ok I I had what's what's the total cost on that then xx nine forty six out of Sa- San Francisco nine twenty four out of Oakland ok and is it less be- on on the way back because of the stop xx ah I don't believe so I think it's just different fares you know Oakland has slightly different fares to Dallas than m ok than you know San Francisco does xx y- yeah it turns out there's an earlier United flight a three forty- it leaves at three forty three flight four four nine coming back you mean xx yeah although that stops someplace too doesn't it xx let me check xx two forty three that is a one stop flight yes yes xx see where it stops it stops in Denver Denver xx or arrives at four forty five and departs again at five forty one xx so a little over an hour I don't think I can make it to that one so let's let's leave it the way we have it and and and I will call back to confirm xx ok right I won't ticket without your approval on it ok xx ok thank you very much A. xx thank you bye bye xx bye xx ----- xx ??agency services this is A. speaking yeah hi A. this is B. at American Express xx hi B. could you pull up a reservation for me please xx certainly xx it's flight nine twenty seven on the twenty sixth of July Dallas to xx Denver and the last name is C. [spells name] a which is this D. xx right D. ok ah I want to see if I can get seats for him on those flights nonsmoking aisles if possible xx ...[break in transcript] great thank you very much for your help xx thank you bye bye xx bye xx ----- I wanted to uh um get a flight um to Los Angeles and back uh leaving on Friday uh xx ok who am I speaking with ah this is A.B. xx [recording notification] ...[break in transcript] xx ok all right I'm sorry your last name is ah B. [spells name] xx ok and is this a business trip we're doing no this is personal xx mm hmm xx ok and the date you wanted to go to Los Angeles is uh Friday July twenty eighth xx from San Francisco or San Jose v um whichever's cheaper and I wanted to return on Monday July thirty first xx a- a- when afternoon er ah actually ?? ah yeah um evening would be fine xx ok I think I'm going to check the fare should be the same out of either airport let me just check here xx ok it's it's going to be the same airfare out out of ei- either airport ok xx it's ninety eight round trip it's going to be ninety eight for round trip xx ninety eight round trip on a non refundable non changable ticket ah would it have been cheaper if I had called a couple weeks in advance xx ah twenty one days in advance there lower fares into Los Angeles and how much is that xx uh let me check here xx those are seventy eight round trip hmm ok um well um I guess ninety eight's ok then ah would the price have gone up if I had called just a couple days in advance xx yes ok xx airfare you have to have at least a seven day advance purchase oh xx for the ninety eight and that's today's the last day to buy it for the twenty eigth and it would have gone up to one eighteen and then it would have gone up to ah one forty eight one way well they have a ninety eight one way and then a one forty eight one way ouch xx so it jumps up pretty high yeah ok um well that would be fine then um see the time on Friday that I'd like to depart would be evening um preferably around seven o'clock xx if you could leave at like on ein the morning I could get you a low airfare they only have one flight a day oh really xx now let me just let me check their times and I'll tell you what now going out isn't bad it's coming back that's bad xx ok they have fare of sixty eight round trip really xx going out it's a nine p.m. arrinvind ten fifteen p.m. coming back it's one oh five in the morning getting in at two twenty in the morning that's fine xx you want to do that for sixty eight dollars xx sixty eight dollars nonrefundable non changable today's the deadline for for buying that ticket ok now you were saying that it leaves on Friday when xx ok Friday it's a nine p.m. arriving ten fifteen ok that xx and coming back it's a one oh five in the morning one oh five on Tuesday morning xx yeah ah let me see the table on Tuesday hold on for the first of August xx ok it is available on Tuesday morning at one oh five in the morning getting into San Francisco at two twenty in the morning ok xx you want to book that yeah that sounds just perfect actually um so the departure time is nine o'clock on Friday xx yes is that is that the only departure time xx they only have one flight a day that's it that's all they have ok xx ok that's why their fare is lower then everyone else's they only have they don't have any competition they have one flight um it's Continental eight two four on the twenty eighth of July departing San Francisco nine p.m. arriving Los Angeles ten fifteen p.m. Continental one three three on the first of August Tuesday departing Los Angeles one oh five a.m. arrivng San Franciscso two twenty a.m. two twenty (ok uh huh) xx is this going to be put on a credit card xx ...[break in transcript] xx ok so this ticket is non refundable non changable and today is the deadline for ticketing xx ...[break in transcript] xx ok that sounds good xx all right thanks xx thansk for calling bye bye xx bye