Transcription for American Express tape 18: A ?-??-89
Key
[transcriber notes] Agent speech
Caller speech
Tape 18, Call 1:
American Express may I help you
yes this is A. B. and I'd like to make some travel reservations
...
ok and what do you need to do
ok in August I need to go to Southbend, Indiana and I want to go on United via Chicago
ok one second ok and what time did you want to leave
ok there's uh I want to go from Chicago to Southbend on I believe it's United Express two six eight six
ok yeah that leaves at four fifty
four fifty arrives five twenty four
right there's a ten a.m. flight out of San Francisc that connects fairly well with that
ah h- h- how close is that
uh it's flight one twenty six leaves at ten a.m. gets into Chicago at three fifty eight so
yeah
it's a little less than an hour
yeah tha- tha- that sounds good
ok
is is there one one that gets there just a little bit earlier
um
in case of any problems
the next one earlier leaves at six fifty and gets there at one oh five which is an awfully long wait
no no ok) so so b- book me on that then
ok
can you give me that again
uh huh yeah it's United flight twent- uh one twenty six out of San Francisco at ten a.m. and arrives Chicago at three fifty eight and then connecting to a United flight six eighty six out of Chicago at four fifty arriving Southbend at five twenty four
exactly
and then a return for you
a return I'm leaving August nine
back to San Francisco
yeah but from Chicago
oh you're going to get your own way between (Southbend and Chicago
yeah yeah yeah)
ok and when did you want to leave Chicago
I want to leave uh Chicago some where around five p.m.
ah United also ok there's a four (fifty p.m.
that sounds) good
ok and a five fifty nine
uh four fifty sounds good
ok that's United flight one seventy five it leaves four fifty p.m. and arrives San Francisco at seven oh eight p.m.
ok
did you need any hotels for this
no I don't need any hotels I'm I'm all set (on everything
Do you need) a car
ah no I'll I'll I need a car in uh well I'll I'll worry about the car in Southbend myself
ok that's fine and uh do you have my frequent flyer number ... [break in transcript]
and what about United Express twenty six eighty six I'm I'm all set on that one
ah yeah you're confirmed on that one
ok now just one more thing eh if I happen to miss a flight is there a later one going into Southbend or am I screwed
let me see the next later flight's American at five twenty but (then
ok so)
there's a United at six twenty six
ok so there are options
yes
ok
very good
ok great
so I'm all set then
uh huh thank you I'll have the ticket's over to you today
well no no I don't need the tickets today
oh ok well
no
I'll go ahead and run them generally she'll call you if you don't want to pick them up right away that's fine ... [break in transcript]
ok
thank you very much
thank you much
bye
bye
Tape 18, Call 2:
American Express may I help you
yes A. this is B. I'm calling about a trip for C.D.
[recording notification]
...
all right now this is his Montreal trip and that's on Monday
ok I see it here uh huh
ok and he needs to go to Montreal
mm hmm
and I understand another group has made the reservations so I need to get the information on that
just the information about what we have
yes uh huh
ok he's on American flight two sixty two
two six two
out of San Francisco at eleven fifty five p.m.
ok
arriving Chicago at five fifty six a.m. on the twenty fifth
on the tw- I'm sorry the time again
five fifty six a.m.
five fifty six
on the twenty fifth of July
ok
connecting to American flight six ninety six that's out of Chicago at seven ten a.m. and arrives Montreal at ten oh eight a.m.
ok
on his return it's Tuesday the twenty fifth
uh huh
American flight one fifty three
ok
out of Montreal at eight oh three p.m.
Wait a minute that's an American flight out of
mm hmm
I missed
these are all (American
these are all American
yeah
ok out of Montreal at eight oh three p.m.
three uh huh
arrives Chicago at nine thirteen p.m.
ok
and connects to flight four fifty seven
mm hmm
that's out of Chicago at nine fifty p.m.
mm hmm and arrives San Francisco at twelve twenty three a.m. on the twenty sixth so just after midnight
ok good
and are we going to be doing the ticketing on these then or is someone else going to be ticketing it ... [break in transcript] thanks very much A.
ok thank ( you
ok) bye bye
mm bye bye
Tape 18, Call 3:
I have a travel for uh scheduled leaving leaving on Monday
uh huh
to Dallas and I need to make a change
ok sure let me pull it up here ok I've got it
ah ok turns out I will be coming back to San Francisco as opposed to going to Chicago
ok
so
on Wednsday then correct the twenty sixth and there's a United flight nine twenty seven Dallas to Denver and then connecting to San Francisco flight two ninety seven
when does that leave
uh it leaves six forty to Dallas eight forty two from Denver yeah flight nine twenty seven Dallas to Denver leaving at six forty arriving nine
yeah
and then United flight two ninety seven Denver to San Francisco leaving at eight forty two or arriving el- ten eleven
correct uh now that we've got all that and just trying to think it would be wh- what happens to the cost if I change and leave from Oakland
[recording notification] .... [break in transcript] it would have to be on Am- on United
ah I prefer that
ok let me I'll do it that way
ah looks like Oakland doesn't fly that way it looks like it would be slightly cheaper out of Oakland but you would have to connect going to Dallas there's no non stops
hmm
ah there's a two twenty five connection through Denver that gets into Dallas at like nine thirty around nine thirty in the evening coming back you could take the same six forty flight it just connects to another flight to Oakland rather then to San Francisco it's at nine fifty nine
yeah what I really need to do is check with my wife to see if she can pick me up
ah (lets
uh)
uh huh
l- l- let's book it through ah San Francisco and if if I need to change I'll get back to you as soon as I can
ok otherwise do you want me to set up for a new ticket to be run for you because you sh- should have a new ticket ...[break in transcript] and will you cancel the then both the flight to Chicago and the flight from Chicago
I already have and everything in Chicago
...[break in transcript]
ok I I had what's what's the total cost on that then
nine forty six out of Sa- San Francisco nine twenty four out of Oakland
ok and is it less be- on on the way back because of the stop
ah I don't believe so I think it's just different fares you know Oakland has slightly different fares to Dallas than
m ok
than you know San Francisco does
y- yeah it turns out there's an earlier United flight a three forty- it leaves at three forty three flight four four nine
coming back you mean
yeah
although that stops someplace too doesn't it
let me check two forty three that is a one stop flight yes
yes
see where it stops it stops in Denver
Denver
or arrives at four forty five and departs again at five forty one so a little over an hour
I don't think I can make it to that one so let's let's leave it the way we have it
and and and I will call back to confirm
ok right I won't ticket without your approval on it
ok
ok
thank you very much A.
thank you
bye bye
bye
Tape 18, Call 4:
??agency services this is A. speaking
yeah hi A. this is B. at American Express
hi B.
could you pull up a reservation for me please
certainly it's flight nine twenty seven on the twenty sixth of July Dallas to Denver and the last name is C. [spells name]
a which is this D.
right D.
ok
ah I want to see if I can get seats for him on those flights nonsmoking aisles if possible
...[break in transcript]
great thank you very much for your help
thank you
bye bye
bye
Tape 18, Call 5:
I wanted to uh um get a flight um to Los Angeles and back uh leaving on Friday uh
ok who am I speaking with
ah this is A.B.
[recording notification]
...[break in transcript]
ok all right I'm sorry your last name is
ah B. [spells name]
ok and is this a business trip we're doing
no
this is personal
mm hmm ok and the date you wanted to go to Los Angeles is
uh Friday July twenty eighth
from San Francisco or San Jose
v
um whichever's cheaper
and I wanted to return on Monday July thirty first
a- a- when afternoon er
ah actually
??
ah yeah um evening would be fine
ok I think I'm going to check the fare should be the same out of either airport let me just check here ok it's it's going to be the same airfare out out of ei- either airport
ok
it's ninety eight round trip
it's going to be ninety eight for round trip
ninety eight round trip on a non refundable non changable ticket
ah would it have been cheaper if I had called a couple weeks in advance
ah twenty one days in advance there lower fares into Los Angeles
and how much is that
uh let me check here those are seventy eight round trip
hmm ok um well um I guess ninety eight's ok then
ah would the price have gone up if I had called just a couple days in advance
yes
ok
airfare you have to have at least a seven day advance purchase
oh
for the ninety eight and that's today's the last day to buy it for the twenty eigth and it would have gone up to one eighteen and then it would have gone up to ah one forty eight one way well they have a ninety eight one way and then a one forty eight one way
ouch
so it jumps up pretty high
yeah ok um well that would be fine then um see the time on Friday that I'd like to depart would be evening um preferably around seven o'clock
if you could leave at like on ein the morning I could get you a low airfare they only have one flight a day
oh really
now let me just let me check their times and I'll tell you what now going out isn't bad it's coming back that's bad ok they have fare of sixty eight round trip
really
going out it's a nine p.m. arrinvind ten fifteen p.m. coming back it's one oh five in the morning getting in at two twenty in the morning
that's fine
you want to do that
for sixty eight dollars
sixty eight dollars nonrefundable non changable today's the deadline for for buying that ticket
ok now you were saying that it leaves on Friday when
ok Friday it's a nine p.m. arriving ten fifteen
ok that
and coming back it's a one oh five in the morning
one oh five on Tuesday morning
yeah ah let me see the table on Tuesday hold on for the first of August ok it is available on Tuesday morning at one oh five in the morning getting into San Francisco at two twenty in the morning
ok
you want to book that
yeah that sounds just perfect actually um so the departure time is nine o'clock on Friday
yes
is that is that the only departure time
they only have one flight a day that's it that's all they have
ok
ok that's why their fare is lower then everyone else's they only have they don't have any competition they have one flight um it's Continental eight two four on the twenty eighth of July departing San Francisco nine p.m. arriving Los Angeles ten fifteen p.m. Continental one three three on the first of August Tuesday departing Los Angeles one oh five a.m. arrivng San Franciscso two twenty a.m.
two twenty (ok
uh huh)
is this going to be put on a credit card ...[break in transcript] ok so this ticket is non refundable non changable and today is the deadline for ticketing ...[break in transcript] ok