xx Transcription for American Express tape 17: A ?-??-89 xx American Express can you hold please yes xx ok thanks for holding this is A Hi A this is B xx Hi B hi xx [recording notification] uh ok um I need to change um C. D.'s coming back trip from Washington D.C. on the nineteenth of July xx ok let me get his reservation ok xx uh what are we changing this to um instead of five ten he wants to take the one forty from Dellas to on United xx ok that's United one nine five on the nineteenth departing Dellas at one forty p.m. arriving San Francisco four eleven p.m. and let me just see looks like that's going to be airport check in on the seating xx now this ticket was issued uh huh xx ok I'm going to request twenty seven b ok (is it an aisle xx but I'm not sure) whether we're going to get it, it looks like it's airport check in (on the flight I see ok) xx um we're going to have to reissue the ticket because there was a twenty five percent penalty on that we're going to have to void that mm hmm it'll still be the same amount or xx uh I'm checking that the fare eight ninety eight yeah it's still the same fare ok xx but that ticket must you have the ticket no I don't I it's supposedly coming today I ( haven't u- ok) xx had a call or anything xx ok I'll have to call F. cause it has to be in today or it will or he will be charged a penalty ok it's by tomorrow I I mean by Monday xx by Monday we can't void it has it'll??(? that's fine) ok xx ok great xx so the new ticket shall be sent xx should I wait till Monday do you think it's going to change I think Monday's fine xx is that let me see what the last day for ticketing is yeah Monday's fine xx it changes so much we issue so many tickets, have to wait to the very last day on some of these people xx ok why don't I just wait, I'm going to set these up to be issued on Monday xx that way if he changes again we don't have to keep reissuing tickets exactly xx ok thank you xx ok thanks B bye bye xx bye xx ----- xx American Express this is A Hi A this is C.D. I'd like to make some reservations please xx [recording notification] no problem xx what's the last name of the pass(enger Speech Lab)do they care how we how we talk xx I don't know um what what's the last name of the passenger um I've two passengers F [spells name] and G [spells name] xx what's the first name on F, H.F. and J.G. xx ok I don't have a profile for F. I have that information here xx ok xx let me get a generic profile one moment ?? he's what I guess you'd call a seldom flyer xx that's [spells name] that's correct xx first name H. right xx ok his id number is [digits] xx [repeats digits] xx and the charge number charge number is [digits] xx and the travel advance number well I have two of them one for J which is [digits] ([digits] xx ok wait) I need H.first H. first xx yeah [digits] xx [repeats digits] xx [repeats same digits again] and J.G.'s is xx ok I don't need his yet ok xx I can only do one th- one profile at a time I see xx we do a generic profile and I have to implement all this first then I can go into another area and do the other person ok will you be using this information to start a a profile for H.F. xx no the only way we'll start a permanent profile a form has to be filled out and completed by him and signed ok well xx and that'll come back to us and then it's put in the computer xx would you like to send it to me at E um they have em at the travel office xx ok the forms xx ok xx because everything on this once he departs will completely leave our computer all right xx and your ex- extension at WWW [digits] xx [digits repeated] ok xx ok let me we have a profile for G., yes we do ok let me get his profile for J.G. ok xx all right and the same charge number for him yes xx ok now his travel advance is [digits] xx ok and they're travelling to what city I'm sorry xx what city are they travelling to to LA xx on what date on Tuesday I'm sorry on Monday the tenth xx is that from San Francisco or San Jose well I don't know that there is anything available the ideal would be from uh San Jose to uh Long Beach, but I have a feeling that fli- a flight won't be available direct ?? xx a- a and this is for the morning yeah xx well there's a United at eight fifty five arriving Long Beach at ten twenty to to late uh it'd have to be at seven o'clock xx ok that would be San Francisco or seven thirty at the latest yeah, if it can't be San J- can it be San Francisco Long Beach xx no it can't either ok they the service out of San Francisco is eight forty five is the first flight out SFO to LAX then xx ok I can get them San Jose LAX at seven is is San Jose closer to them er mmmm xx or should we just do San Francisco that's hard to say maybe SFO's fine I have a feeling we're in Menlo Park so xx oh ok and I think they each live fairly close to here so probably SFO is better actually xx ok there is a United US Air or American at seven ok I think we had better price rates on the US Air didn't we or was it xx pardon me are the rates better on the US Air xx um they're gong to be exactly the same I'm going to offer you what the lowest fare is it's not going to be on either of those carriers oh xx the lowest airfare would be on Pan Am at six a.m. arriving seven twenty nine their airfare is fifty nine dollars everyone else is ninety nine dollars departing at six a.m. huh xx yeah six (a.m. that's) that's a little cruel xx pardon me that's a little cruel they they have to be in LA at nine thirty and so um I think we'll stick with US Air number I think two nine oh eight it goes down xx do you want to do does it matter to them do you know what xx uh carrier no xx can we put them on American why xx only because we're having a lot of seat problems I if I'm going to try and get them seats together uh huh xx we're having a lot of problems on the US Air seat maps so I I'm prbably not going to be able to I don't know if I can get them together because we we request through our computer specific seats but we're not always getting them but either United or American you know whatever we request pretty much we get xx I mean it's up to you I I'll just you know book the US Air but the- I don't think I'll get to seat them together on that I don't know if they care if they sit together xx ok oh I feel like flipping a coin now it's real frustrating ( he was ?? I was ?? )he the US Air flight was recommended by the manager I don't know if that makes xx oh xx well any difference he travels a lot he may of said it because of some preference I think they give really good service it's just that xx pardon me they give really good service xx US Air yeah well let's go ahead and stick with it xx ?? I hate their seat maps their just I mean they have seats that we you know we can't book the the way you look when you look at your map you have no idea what they are oh xx so when you request them you don't get responses at all on them for (days so)like we won't know if it's how about non smoking and window aisle and all that stuff xx yeahI'm I'm going to do that but I just what I have to do is like a generic request instead of asking for specific seats I see xx yeah I can see what seats are available but then they don't tell us which ones we can't some of them are blo- blacked out for restrictions or like ?? or whatever and we can't really tell on those on their seats maps are really I know that they said it's a real problem for themselves even their own agents trying to do their own seat assignments xx ok let me just see here that's US Air two nine zero eight departing at xx seven a.m. on the tenth arriving eight twelve xx and the return would be I believe US Air two seven seven seven departing at nine o'clock p.m. ok what d- is that on the same day xx same day ok you said seven p.m. xx mm hmm xx ok that'd be US Air two five one four on the on the tenth oh they've changed their flight number xx oh wait hold on a second, th- that's wrong hold on a moment ?? my computer here it's acting very strange xx ok so that's US Air two seven seven seven on the tenth departing Los Angeles seven p.m. arriving San Francisco eight twenty p.m. xx are we booking, can I put you on hold for a moment sure xx thanks xx ok did we are we booking a car B yes xx under which name G. xx and do you know what size he uh what his profile if his profile says ?? midsized car, it's what's in his profile should we do that yeah uh mi- uh midsized mm hmm that's on the profile xx yeah ok xx well from what these travellers are telling me there's only like a dollar difference between compact and midsized oh ok xx so I guess that's why they they?? of them have changed their profiles xx all right so the airfare again like I said is umm one ninety eight total now xx that's ninety nine a person pardon me xx ninety nine a person xx it's one- ninety nine each way on the airline oh I see one ninety eight per person xx one ninety eight per person all right xx and I guess I'm sorry xx I gotta offer what the lowest fares are so I have to see what the lowest fares returning are to xx ok so the lowest airfare being declined is fifty nine each way on Pan Am xx but leaving at six in the morning and right and coming back when xx coming back they have a six p.m. arriving seven thirty which again is too early, too bad they didn't just schedule it an hour different maybe that's why it's so cheap xx mm right so we just have we do we just have to offer it and notate that it was declined xx ok so one eighteen will be what's declined one ninety nine is what's being paid and the other passenger wants what kind of seating oh H.F. xx yeah?? a profile he would like a nonsmoking window xx ok and these tickets will be sent over today is there anything else yes um I need u- wh- let's see we've gotten the car in uh in at LAX from wh- wh- what rental agency xx that's Hertz, Hertz midsized Hertz midsized in J.'s name and um I need one more thing um H.F. does not drive and needs uh some kind of arrangement from his home to the airport so I believe there's a limo that goes directly by WWW and he's only about a block from there from here xx ok there's there's the WWW the um Airport Connection has a thirteen dollar it's thirteen dollars and they have a pickup right at WWW ok xx if he takes a limosine it's twenty nine each way uh huh xx to take a limosine xx so does he want the Airport Connection that just picks up right at WWW y- yeah I think I'll go ahead and commit him to that xx ok I don't think he wanted to to spend twenty nine each way to be committed to it but do you know this area xx uh huh or are you not in on this site xx no I'm not there but (um yeah) ok I just wasn't sure how far away this is or how he gets to work in the morning if he walks or what xx well how far ?? where's he at I'm just wondering how far he really is from c- from our site xx I know where you're at but w- do you know where he's at he's at the [numbers] block of [street name] xx ok I know where [street name]'s at is it xx I'm trying to think [street name] runs right up to [street name] he's in Palo Alto no Menlo Park xx oh I didn't know that went down to Menlo Park yeah I think he really is pretty close but uh I am committing him to making it into WWW by like six in the morning or something what time is the pickup xx um they are ten minutes to the hour so it would have to be six fifty xx no it can't be six fifty it'd have to be like five fifty they might xx have a six let me see six fifteen I think they have like a six fifteen xx that would get him there like a quarter to seven but I don't know if xx that's like going to be enough time to check in well he won't have any luggage xx a quarter to seven is a little close xx ok let me let me call and I'll put him on the best one we can yeah that xx and see exactly what their times are yeah that may not be appropriate I don't want him to both have to walk all walk over to WWW and xx oh um you know be here if the timing works for that then I think that'd be appropriate otherwise I think we should get the limo xx ok you mean at six fifteen if they have one at six fifteen he'll take that one xx see the- they're not going to be at six thirty, cause it takes them about a half hour to get to the airport he wouldn't make his flight uh huh six let's see xx it's probably I think it's like ten to se- ten to six or then I think they then have another one at I'm not sure if they're just ten minutes to the hour it would be ten to six and that( would ??) it's kind of tough to decide what would work cause I'm not a traveller and I their xx yeah are so many things I don't know about this but um what time do you think he should arrive at the airport if he has no luggage and wants to get on the seven o'clock flight xx well if he he he sould at least arrive twenty minutes before the flight if not they can sell his seat to someone else oh xx so that's the problem ok so he should he should be leaving here at six o'clock then it seems like xx six he he would get there about six thirty right so (they leave ??) ten to six xx yeah if he's disembarking from the van at at six thirty then he's yeah xx finding his way to the check out window excetera yeah xx probably twenty till (so xx e- even) the limosine if he takes the limosine a shared ride limosine xx for twenty nine dollars there going to pick him up an hour and a half xx prior to departure cause he's not going to be the only person in that xx limosine the- xx their going to go around and make pick ups uh huh xx and then they're they're probably going to say five thirty they're xx going to pick him up ok if it if it if it comes if there is one you are you saying there definitely is one at ten to six xx there is one definitly ten to six, I'm not certain whether they have xx them like after ten minutes after the hour I know they have them ten xx minutes to the hour ok well I think the ten to six would be the most appropriate one xx ok and does he is that round trip or just the one way that is round trip xx ok xx ok I I'll go ahead and book that then that'll also be printed on his xx itinery his pick up time um ok and how about exact location of pickup where does he need to be xx I think building A let me find out (ok ok) xx ok it's building A is where they pick up at the front steps xx right and what's the name of the company xx it's Airport Connection Airport Connection xx uh huh all right xx ok that's it thank you very much xx thanks bye bye bye xx ----- xx American Express Travel this is A. Hi I'd like to make a personal reservation xx ok and who's calling beg your pardon xx I'm sorry who's calling please um my name's B [spells name] xx [recording notification] ok um xx ok and this is uh how many people are going to be travelling on this uh ju- I I'm going to make this reservation for some another individual it'll be one person xx and how's it going to be paid for I'd like it on my American Express card xx and what is the last name of the passenger C xx and that's spelled how [spells name] xx and the first name D. xx all right and this is travel from what city to what city um it's going to be uh well let's see I'd like to find out I'd like to get the cheapest rates you can uh th-there's a flight an American Airlines flight fourteen forty this is on the fifth of September that goes from Orange County to Lake Tahoe via San Jose xx ok I don't let's see here I'm not sure they're operating on the fifth beg your pardon xx I show that schedule for American flight fourteen forty on the fifth xx of December of nineteen ninety nine operating just San San Jose to San xx Diego or let me check this one more time hold on a second xx fourteen forty ok they must of changed all their flight numbers what xx time was that departing I show well what I need to do is have someone go from Orange County to Lake Tahoe they had a month ago fourteen forty started at six fifty four a.m. xx ok and arrived in San Jose at eleven a.m. xx ok they've changed um is he is he he's not going to stop in San J-, xx he's not stopping in San Jose No he's going th- the most direct route to Or- to Lake Tahoe xx ok so what they have now the flight number for December is five five xx eight departing uh John Wayne at six fifty a.m. arriving Tahoe at nine xx thirty five a.m. with a stop in San Jose ok xx that's the schedule for December, and that is available what with the xx return date that would be on that it'd be the same day uh that's that's in September right xx the fifth of September no tha- I I thought you said December xx ok September that flight doesn't operate xx ah let me see here,look at this morning's schedule here again xx ok I can get that the fifth of September same flight number five five xx eight and it's returning on the same day yes um what flights do you have returning to uh Orange county uh late afternoon xx ok there's a direct flight at three thirty p.m. arriving six oh three xx p.m. on American three thirty xx right xx that's a flight that st- uh goes through San Jose also three thirty xx p.m. and arrives uh John Wayne at six oh three p.m. with a stop in San xx Jose what's the next one after that xx well there going to be connections then yeah ok I'm just thinking ?? xx um connection would be at four twenty five through San Francisco xx arriving seven forty one p.m. I'm I'm thinking this is a minister that's going to be doing a wedding xx oh I see so it's a little important to have enough time xx sure to let me think about that uh let's say the wedding would be around eleven, three thirty get the three thirty flight please xx ok that would be American four seven nine on the fifth of September xx departing Tahoe at three thirty p.m. and arriving John Wayne at six oh xx three p.m.and let me check what the airfare is xx the airfare is two hundred and sixty four round trip ok xx on that they don't have any discounts without a Saturday night stay that's that's ok now that's ah uh uh xx that's a fully changable ticket also fully changable ok xx right if he needs to change that or take a later flight he can do so xx ok you do have a fl a flight through SF that's leaving at four twenty you said xx right let me give you you want to write down what the schedule is on xx that so if he needs to know that or uh I'll remember this one xx ok that's a four twenty five arriving John Wayne at seven forty one xx connects through San Francisco and let me see I don't think there's xx anything after that xx well there is one later at six six seventeen no th th these two it'll be one or the other of these xx ok and l- let me schedule the three thirty one xx ok so those are both confirmed do you know what his seating preference would be xx for that aisle or window oh make it a window he's not been to Tahoe before and xx ok nor beautiful down town San Jose xx that sure is xx um I can confirm him nineteen f going out and nineteen A returning ok xx and does he need a car or anything hotel xx no we'll be picking him up everything'll be just fine on that now now xx I want to make sure you get the pr- the right B. it's um credit xx card there xx a- all right let me get your profile one moment there's two of us at least now xx ok and you are C.W. xx C.W. ok let me make sure I have that I have the profile let me look at xx the bottem for the credit card ok I do have that credit card and I xx will put it in right now so I have it and if the expiration date says it's expired you can extend it two years xx This this actually is really old we have eighty seven so I guess we xx extend it four years on this well i- it it just got when I got it reissued they asked me before about that and they said xx yeah it was good until eighty nine but now it's good until( ninety one xx ninety one)right ok xx ok so I've put that in there and if and if you just want me to verify xx I can very with you the number xx do you have your card out if not I'll just I'm sure it's the same no that's fine xx did you want me to verify it or uh what the credit card number xx yes no not necessary xx oh ok all right anything else no xx and when would you like me to send this ticket over to you oh when ever it gets done (uh xx ok) next week before Thursday for sure xx ok I can have it over there like the eleventh, that's fine , that would be Tuesday that'd be Tuesday that would that'll be fine xx ok all right anything else I can help you with not right now thank you xx thank you Mr. B. bye (now xx bye) xx ----- xx American Express Travel this is A. Hi this is B. C. WWW xx uh huh Do you still provide the personal service of making reservations for WWW employees for air reservation xx uh huh yes uh huh xx ok and this is for personal travel right airline reservations xx uh huh right uh huh ok uh I actually am going to I think be buying a ticket for someone else and so I need to know some time periods can you help me with that xx sure what um this p- this will be from Traver City, Michigan to SFO xx what date is it for the twenty eighth of August and I'd like an open return but it would probably be something like the uh nineteenth of September xx ok now if you have open return you're not going to get the lowest fare xx the lowest require a confirmed return oh I see xx cause they're all subject to what days you're travelling and they have xx to be confirmed with an open return uh you would be paying as high as xx let me get that five hundred twenty four one way ooh so you have to have a confirmed return to get the lowest fares xx ok that five hundred and twenty four dollars one way one way xx right uh huh and if it's confirmed xx I ne- I need to know the dates, days (of the week uh say)the nineteenth of September ok xx ok the lowest airfare would be three fifty three round trip that's a xx non refundable non changable ticket, you have to make the reservation xx er buy the ticket within twenty hours after reservations are made xx the very latest you can make reservations and buy tickets would be xx fourteen days uh before departure and that would be subject to the xx fares being available I see uh well gee that certaily a big difference in price (isn't it xx right) right it's real restrictive too, so once you buy it they can't xx change anything on it xx you use it or lose it ok and there's nothing in between th- even with uh confirmed date that would allow for a cancellation at anytime before the xx well not not on the only fare that allows you that is the five twenty four so if you have um there's a twenty five percent penalty ticket uh let me get that fare but you still have to use it round trip um you'd have to make your re- changes seven days before the new date or pay a five hundred dollar fare to come home uhh xx so all all of the fares are real restrictive now today so let me see what the twenty five percent penalty ticket would be what airline is this xx that's American or Northwest the two carriers service that ok and and it's the same no matter if if we changed to United xx same same re- they're all the same they all are competitive with one xx another so the fares are the same ok so it's Northwest or American and it goes Traver City to Chicago O'Hara xx well it depends of who you're using Northwest will go through Detroit xx and United will go through actually United doesn't service, United is xx no you can't use United xx they don't service Traver City so it would have to be American or Northwest ok and American goes through Chicago xx that's correct uh huh ok well I guess I have some thinking to do and some questions to ask xx ok thank you (very much for your help your welcome) ok xx bye good bye