xx Transcription for American Express tape 16: A 7-6-89 xx taping our conversation if that's ok with you fine ok uh what date of travel would that be for cause we've got um this is like the eleventh July eleventh xx July eleventh ok I've just got quite a few trips here xx ok what was it you needed to have (changed? ok) he wants to change um United to U US Air xx ok and and he wanted to go similar times? earlier time seven o'clock a.m. xx ok on the eleventh we can put him on US Air twenty nine fifty four uh huh xx and then on the return still on the thirteenth ok (I he wants) this changed also xx what time um xx to five oh five ?? five oh five ok xx ok US Air flight twenty seven or excuse me twenty five seventy seven xx now let me just confirm that and give you the round trip fare ok xx ok ninety eight dollars would be the lowest confirm- confirmable fare and xx that is a non penalty fare as well. looks like BBB had set these up to xx be issued on the sixth of July that's today is that still ok with you to xx have them fine. I'm suppose to get an aisle seat for him for both flights xx sure let's take a look xx ok I'm requesting eight c on the outbound flight and then on his return xx well let's try like only thing available would be fifteen c on the xx return flight. those are both aisles ok xx round trip xx that's (nonsmoking xx and) that's non smoking yeah and within California it's going to be non (smoking ok) xx what about does he have a US Air frequent flyer number because we do not xx (have one in his profile ??) xx ok good all righty now then we're not missing that in the profile at least xx and we'll get him his car is uh confirmed for intermediate car (in San Diego that's fine) xx and no hotel right ok uh huh ok thanks a lot xx thank you (uh huh, bye bye xx bye bye) xx ----- xx hi this is A Yeah hi this is BB CC at WWW xx mm hmm How are you today? xx oh pretty good good I need to go to from San Jose to Los Angeles on Friday the fourteenth of July xx ok let me pull up the profile for you how do you spell your last name? [spells name] xx [recording notification] xx ok what's the um is it going to be for personal or or business travel? is this is business travel xx ok and you're charge number please is XXXXX xx ok and the travel advance number? YYYYY xx ok and your extension? [four digits] xx ok and you said that was on the fourteenth of July that you had to travel right xx all righty and from San Jose to LA at what time ah take the seven o'clock a.m. American flight xx ok that would get you in at eight eleven and it's flight fourteen oh four xx ok coming back same day on the six p.m. flight ok and I would like to get uh aisle seats on those please xx ok let me pull up the flight number three seventy two arrival San Jose at xx seven fifteen and round trip fare is one hundred and ninety eight dollars xx non penalty now aisle seating is confirmed for the outbound xx I cannot get you a aisle on the return let me take a look and see if I xx can get you a window hmm (?? xx gee) that's a busy day Friday's always bad xx yeah looks like it's a popular flight, the best I could do would be um xx a middle seat right now (but that would be xx well do what you can) and we'll st- you know try to switch it before then xx if possible xx yeah you can also um when you check in in San Jose before you leave you xx can always make the switch then yeah xx cause it is the day of the departure so if you've got a little extra time xx or something um and I will see if I can change it up until that point ok and I'd like a Hertz car ah an intermediate there's three of us going to be going and um on Hertz express xx all righty let me pull that up xx and I'm just waiting for a confirmation number on the car ok while you're waiting they're going to be two other people in a different uh org that are going to be taking the same flight and um their last names are EE, first name F xx ok and GG [spells name] , first name HH so if you want to put them on for the same reservation I'll ah xx ok well I have to make three separate (reservations I just want you to xx understand that well that's kind of what) I thought xx yeah ya I I uh they they'll want to get on the same uh flight that I do and they'll have to call you directly with the travel advance numbers and so forth they're in different buildings xx oh ok all right well I can uh I can tentatively make their reservations if xx you like and then uh what we'll have to do is get their yeah xx get them to call us oh ok I'll I'll tell their secretary to give you a call xx ok and when would you like the tickets um tickets issued uh well you better not send them until at least uh say Wednesday because xx ok I'll be subject to change xx ok well then I'll go ahead and um set them up for Wednesday the twelfth and xx other then that you're all set ok great xx all right thank you thanks very much xx uh huh, bye (bye bye) xx ----- Hi A this is B over in Dr. C's office xx uh huh and we need to get an estimate on how much uh for a round trip ticket to Little Rock Arkansas xx oh leaving from San Jose xx ok ah is there any particular date that you're looking for uh he would like to leave um possibly the afternoon of the twenty eighth of October xx ok xx so let's take a look here. basic fare quote um prices can range anywhere xx from a full coach fare of what one thousand seventy round trip mm hmm xx all the way down to a nonrefundable price of three hundred and fifty xx eight dollars, it all depends on what's available at the time of his xx booking and if he's going to be staying over a Saturday night and if xx he's going to purchase the tickets at least fourteen days prior to his xx departure and willing to take a penalty fare ok he will be leaving uh returning actually on the the Thursday after xx ok so let me take a look here oh so he would be staying over a Saturday xx night. if he's leaving on the twenty eighth that is a Saturday uh huh xx that would qualify him as long as he purchased the tickets fourteen days xx prior to that departure date so he would have to umm have reservations made xx and ticketed by the thirteenth of uh October uh huh xx again this is provided that the flights are available ok xx when he calls to make the reservation xx um we can get him on a nonrefundable fare for you know a fairly good price xx compared to one thousand seventy ok xx one thousand seventy is completely non penalty and that is the lowest non xx penalty available in that market xx oh it's non penalty and the nonrefundable is uh fourteen days prior to xx departure and provided that the flights are available xx available right and it's um that can be as low as um three fifty eight xx and also three eighteen there's one it depends on what you know day xx of the week we're looking at if he's gonna travel on a Saturday three xx fifty eight would apply, if he were travelling midweek still staying over xx a Saturday night there's the three eighteen fare then the fare could range xx anywhere even higher than that three seventy eight for a twenty five xx percent penalty fare travelling mid week uh huh xx also staying over a Saturday night that's based on a seven day advanced xx purchase or four eighteen round trip also twenty five percent penalty xx also seven day advanced purchase with a Saturday night stay over but xx travelling on weekend days and that would be pretty much the uh the xx breakdown xx ok the four eighteen is the highest for the xx for the discounted xx the highest for the lowest right right xx and then it would jump from there to the full coach non penalty for one xx thousand seventy ok xx (ok? so) I could tell him a ra- p-pretty much a range between three twenty five to four eighteen depending on the discount xx right xx and the time (of uh when he places xx and time of booking) and yeah xx the actual reservation right ok but if he wants to go with the lowest non penalty coach he's gotta pay ?? xx the full coach yeah they don't offer unfortunately any discounts without xx penalties for that market ok xx ok? I'll let him know that xx all righty sure thanks A xx uh huh Bye Bye Bye bye xx ----- xx Express this is A A I'm BB CC xx Hi EE FF would like to book those tickets for th- coming in this Thursday xx ok great xx so go ahead with that all righty thank you oh also oh we didn't need a tA I'm sorry that was somebody else he's going on personal travel I thought we needed a travel advance from you xx no no no (and I'm still it's been a busy) morning trying to find out on that other for GGG xx ok great ok thank you xx sure thanks BB (Bye Bye bye bye xx ----- xx American Express this is A Hi good morning uh I'm BB CC from WWW xx mm hmm and uh let's see I'd like to make some travel arrangements I'd made made some arrangements on Monday that have to be changed xx ok and they're g- and they were to go to uh uh Research Triangle uh Research Triangle Park North Carolina xx ok it looks like we've got you going into Raleigh Durham ok that's fine xx [recording notification] xx ok now what did you want to change on your reservation yes I wanted to change the uh uh departure date from the tenth to the sixteenth ok and did you want to go on the same same flight into Raleigh at seven fifty in the morning (nonstop? uh since) it would be leaving on Sunday it would be nice to leave about twelve xx ok let's see San Francisco to Raleigh the only thing I have leaving at xx noon would be a connection on Delta through Atlanta it would get in at xx nine fifty p.m. ok xx all righty then let me confirm that for you and what else needed to be xx changed then looks like were going have to change your car and hotel ah yes the uh ?? xx how long we don't need to make reservations in the hotel xx ok they'll take care of that um uh I'll need the Hertz car and I I I have to make plans to stay through the week so I'd be leaving on Friday xx ok so Friday's going to be the twenty first and (what time of day about six) xx about six ok all righty I've got a Piedmont flight that leaves at five xx fifty five it's a change of planes in Charlotte North Carolina and gets xx into San Francisco at nine fifty four there's also a US Air flight at xx six twenty changing planes in Pittsburg arrival is at ten thirty ok ahh the cheaper of the two would be fine xx ok let me take a look and price them both xx ok round trip Delta and Piedmont is the first one I'm going to price, and xx that comes out to a fare of nine sixteen, let's take a look at ah xx returning on US Air if that's going to make a difference xx they're both going to come out to the same fare so you've got a choice of xx going through Charlotte North Carolina at five fifty five arrival at nine xx fifty four or through Pittsburg at six twenty arrival at ten thirty I'll take the Piedmont flight xx all righty then that would be a total of nine sixteen round trip for the xx lowest fare and that would involve a twenty five percent penalty for xx making any changes or refunds well I think that's probably not a good idea xx ok the non lowest non penalty fare in that case would be ten ten ok we'll go with that xx all righty and you still want to go with the compact car yes xx in Raleigh, ok. and I'm just confirming that for you right now xx and waiting on car confirmation xx ok that's all confirmed and we're all set to go with that when do you xx want uh to have your ticket issued ahm oh sometime this week xx ok er er let's see no sometime next week xx next week will be fine xx all righty let me let me change it to lets see how about um if we do it xx Thursday of next week or We- let's do it Wednesday and deliver them on xx Thursday that way you'll have them before the weekend good yes yes xx ok since I'm leaving on Sunday xx ok really ok then you're all set and non penalty fare let me make sure xx I can get your seats non smoking windows on all flights yes I'd prefer that xx let's see and let me give you all the flight information too xx well it looks like we're not having any luck with umm ou- the Delat flight xx on the sixteen the July from San Francisco to Atlanta the only thing I xx could confirm would be a middle seat however I could get you the only xx thing I could get would be like an aisle in smoking nothing in non smoking xx except for middles I really prefer to go the middle seat non smoking xx ok yeah xx then let me go with twenty twenty one E at least that in a bulkhead seat xx give you a little bit more leg room there and let me give you the flight xx information xx leaving on the sixteenth Delta fligth one one six one one six xx departing out of San Francisco at twelve noon ok xx arrival in Atlanta is at seven thirty five p.m. and connecting there to xx Delta flight six one eight leaving from Atlanta at eight thirty two p.m. ok xx and arrival in Raleigh at nine fifty xx and then returning on the twenty first of July on Friday Piedmont flight xx one zero zero five mm hmm xx and that's going to depart at five fifty five and arrive Charlotte six xx thirty eight where you would connect to Piedmont flight twelve sixty seven xx and that's departing at seven thirty five from Charlotte arrival back in xx San Francisco at nine fifty four and the flight from Atlanta to Raleigh xx on Delta eight sixteen I was able to get you a window seat in non smoking good xx and Piedmont unfortunately we can't look at their seat maps so I can't xx tell you exactly what seat numbers we are confirming but I will request xx non smoking windows ok good xx ok uh huh thank you very much xx all right thank you bye bye bye bye xx ----- xx [recording notification] xx ok umm between eight fifty there is not an American flight there's an xx Alaska Air flight at ten fifteen Alaska Air xx it get's into Seattle at twelve fifteen at twelve fifteen xx mm hmm and once again what time does that leave ten xx ten fifteen a.m. ten fifteen a.m. does that change uh the cost xx uh let me take a look would they be returning on the same flight xx th- they would be returning on American Airlines number two two five that was- xx that was xx a good time xx at five twenty o.k. mmh hmmm xx let's see xx ok the fare we were holding at was two fifty eight this would uh increase xx it by forty dollars so it would be xx oh my xx four ninety eight that's fine you said two ninety eight exactly two ninety eight right xx right round (trip xx it would not) be um it would not be non refundable it would be a twenty xx five percent penalty for changes or refunds xx ok um could you give me the flight number on that then that's Alaska Airlines xx Alaska Air flight one five nine one five nine xx on out of San Jose on the twenty nineth at ten fifteen a.m. arrival Seattle xx at twelve fifteen ok terrific xx do you want me to book that yes please do xx ok the let me request seating on that one and xx and then we will go ahead and book for the American Airlines the return xx flight number two two five xx ok so we'll keep that the same mm hmm xx all righty and so do we have final approval or or we're still waiting xx and I do have the travel advance xx ok so I'm in uh let's see whose record an I in right now Pardon xx I'm just checking on whose reservation I was in right now ok xx ok DDD I'm in ok xx ??his travel advance his number then is [digits] xx ok xx and for EEE it's [digits] xx all right ok and I did give you a charge number on that didn't I xx yes you did xx ok that's stands the same ok xx and I think that's it so the tickets would be ready for pickup (probably xx um) these will be ready well we can run them today now the twenty five xx percent penalty fare that will be valid throught the twentieth of July mm hmm xx if you wanted to wait xx it was just the non refundable had to be issued within twenty four hours umm ( and in order to xx did you want to ??) xx uh get that that price it would have to be issued within twenty four hours xx is that correct xx for for the nonrefundable that was the one we were holding ?? with the xx American round trip right right xx but this but the two ninety eight is twenty five percent penalty uh we xx do not have to issue it uh within twenty four hours that's fine xx through the you want to still go ahead and do it today um just ticket it but I mean it's no rush when when we we get it xx ok ok xx all righty thanks a lot CCC thank you xx all righty bye bye bye xx ----- Hi I'd like to make a couple of arrangements xx ok is it for domestic or international ah domestic xx ok BBB xx [recording notification] xx ok who's the traveller then the first one ah the traveller will be CCC DDD [spells name] xx ok I think that uh I don't know if this is the same trip we're thiking of xx on the fourteenth of July it sure is xx ok I've already made it with um EEE FFF he (called up yeah great) xx so all I needed was the travel advance for him ok the travel advance is [digits] xx ok?? and do you want me to read off the flights yes would you please xx that uh we've gone through xx sure on the fourteenth of July it's American flight fourteen oh four xx leaving San Jose at seven a.m. mm hmm xx arrival into LAX at eight eleven mm hmm xx and then returning that same day on American flight three seventy two mm hmm xx and that's departing at six p.m. from LA arrival San Jose at seven fifteen ok xx and they were confirmed at a fare of one ninety eight there were no xx penalties attached to that fare mm xx and the only that uh was a stumbling block in the reservations was the xx return seat on American flight three seventy two we could only get middle xx seating for all three passengers oh xx and I advised Mr. FFF of that and he said they would um look into it when xx the check in in San Jose (?? change that one yeah that's a good idea) to do that ok xx ok so this will be exactly the duplicate for Mr. HHH except that his um xx advance number is [digits] [repeats digits] xx ok thank you very much A xx sure BBB no problem xx ok dear bye bye bye xx ----- May I speak to MMM please xx yeah hello xx Hi it's A with American Express Travel great um I need to make some reservations for two people xx ok is it going to be for domestic travel yes it is xx [recording notification] xx ok um who is the first traveller going to be CCC DDD [spells last name] xx all righty let me pull up the profile for him xx ok we don't have a profile for him he must ah is he a new traveller or no he's travelled before but he is not one of the regulars so that might be he hasn't he hasn't filled out the form probably in any case they're available in the travel office if he does want to fill one out xx ok xx and let's see I need his employee number please [digits] xx ok and the charge number for the trip [digits] xx woops ok and his travel advance number [digits] xx all righty and let's see what is the date of travel going to be July twelvth xx from where to where he's going to go San Francisco to Newark and he would like to arrive in Newark around six o'clock at night and he would request an United flight xx ok the closest thing I have to arriving at that time would be a flight xx leaving at eight twenty from San Francisco arrival time in Newark xx would be four forty three other than that United would have a flight xx arriving at eight fifty one that sounds just fine the eight twenty flight xx the eight twenty a.m. ok and that would be nonstop what about would xx he be continuing on or returning home ah were just going to leave it with an open return xx ok so were not going to make a resevation or you want me to ticket xx something with an open ticket yes please give him the ticket and that way all he has to do when he gets back to Newark is to have them plunk in a number xx ok and does he have a specific um an approximate date I should put xx in here xx it could be anywhere from two to four weeks oh ok then why don't I say um xx well just give him a full fare coach and don't worry about it xx ok we just have to put in um a um a fake fake date in there so it xx reads it ok all righty then let me give you the round trip fare for xx that it's one thousand seventy six is the lowest fare that we could xx confirm it's a non penalty fare of course and let's uh sounds pretty good I think the last time the guy told him it was almost twelve hundred xx really yeah xx that's ah that's fairly uh fairly low in fact the outbound flight is xx pricing at a discounted fare without um without any penalty so that's xx probably why it's so great xx so low and let me get him his seat assignments what type would he xx prefer for United the flight out uh I think can we hold off the seat assignments for about a half an hour and I'll get hold of him xx yes sure cause, I ?? normally xx ok sure that's no problem does he and we have to do one more xx did you get a hotel or information or anything like that nope and they don't need a car either xx ok so let me put in um that we don't need that xx ok when do you want the tickets issued xx um (that's not a do it on Monday) xx problem for us xx ok I'm just confirming his fare right now and then we'll go to the next one xx ok who's the other traveller going to be he's one of our machinists so I know you don't have a profile on him GGG HHH [spells last name] and [repeats first name] xx yeah and his employee number [digits] xx same charge number yep [digits] xx ok and his travel advance number [digits] xx ok are you I'm sorry xx ok and it's going to be the same uh the same itinerary yes please xx and also uh open return ah he has asked if it wouldn't be any problem if he can have a Newark to Los Angeles open return xx sure that's no problem I'll go ahead and issue that and uh let's see xx ok that round trip um so to speak round trip with open return is one xx thousand fifty five so it's lower to go to LA I guess wow xx and that's again non penalty and everything is confirmed for that do xx you have his seating request by any chance I will call him right now xx ok and no hotel no car can I put you on hold for just a sec xx sure sure thank you well it's a good thing I checked with him he has changed his plans xx oh open return should be San F- to San Francisco not LA xx ok sure then let me um yeah he thinks a smoking window would be great xx smoking window xx ok then I'll go ahead let me request that on ah United flight twelve and CCC DDD xx mm hmm would like a smoking aisle is there any chance we can get the two of them together xx sure let me take a look and see what we've got great xx well looks like the best I could do would be um only two aisles xx there's no window's in n- smoking available, so I could put them in xx one seat in front of the other or I could put them in ah two aisles xx with a middle seat between them, in the central section of the p- of xx the flight cause the the two seats and there are three seats in the xx center of the plane and then two seats again and within the three seat xx section I could put them both on an aisle seat and there'd be a middle xx seat that's empty between them right now xx hang on just a sec umm oh this is tough isn't it xx yeah there's unfortunately there are no umm aisles across from each xx other this way they would just have be in the middle section they're I xx can't guarantee that no one will be sitting between them but middle xx seats are usually the last last seats to be assigned can can we go to the center section of three seats and get them two side by side xx sure one will (be in the middle ok xx one on the aisle) xx I'll do that then I'll put them in thirty c and thirty or er thirty d great xx ok ok xx all right bye everything's set and um NNN will give you a call on xx Monday when they're both uh ready to be picked up great xx ok thank you very much xx thank you bye bye mm bye bye xx --- xx there is no BBB here oh boy what's that CCC BBB xx FFF ??? xx ok um so the person you had not made a reservation for this person yet xx right is this going to be for for business or for personal that's personal (visit my sister xx ok)ok yeah see c.o.d. ?? xx and ok ok and you're going to pay for cash yeah xx ok let me just pull up a profile xx [recording notification] xx ok ok and ok how do you spell the last name of the traveller again [spells name] [repeats spelling] xx right xx and the QQQ [first name] is that [spelling of QQQ] right xx ok and what was the date of travel today tonight xx oh tonight ok then let me pull up the flight is that in San Jose and it was from San Jose to L to LA you said xx San Jose to LA ok and what time did she tell you it left it was xx nine o'clock p.m. nine p.m. that's the only uh flight I think and it was into LAX on Continental yeah xx I don't show that Continental flies there from San Jose um maybe she xx was looking out of San Francisco yes there's a flight out of San xx Francisco at nine o'clock oh is it San Francisco xx yeah that's ok xx oh ok if that's the only place xx oh ok yeah it's forty nine dollars it's Continental flight eight twenty four eight twenty four xx and it was um was it just going to be for one way yeah just one way xx ok and that's um ge- leaving at nine p.m. from San Francisco xx arrival at LAX at ten fifteen p.m. uh huh xx and the total and that's confirmed right xx that's confirmed right now ok xx at forty nine dollars mm hmm xx and we'll get the tickets over to you as soon as possible ok xx now let me there is delivery over to WWW uh maybe xx well we issue the tickets out of WWW so um we generate the tickets xx from here but it it comes out at WWW so I'll have someone call you as xx soon as they're ready to be picked up ok xx all right and what type of seats would she want me to request what what xx what type of seats does she want uh?? by the window if you have xx ok yeah xx all righty then ok xx I'm sorry your name and extension uh GGG [spells name GGG] [digits of extension] xx [repeats digits] got it ok thank you who's this xx A A ok thank you xx ok thank you bye bye bye xx ----- xx Good Morning American Express this is A good morning A I I'm with WWW xx mm hmm and um I've I've made a couple of bookings um with Holiday Inn on the on the on the free phone line xx uh huh um I just wondered they said to me you know we're government contractor and you made the reservation for me for for the last week um xx uh huh at at the Palo Alto Holiday Inn what what signal do I have to give the Holiday Inn people to what proof that I'm you know that I'm with WWW and I'm I'm a gov government on this government thing they said bring some sort of government number xx I think as long as you've got your WWW id that's enough I see you think that's that's all it takes xx that is that should be all it takes because they are uh they honor it xx for all WWW employees normally a lot of people ask us for governmetn xx rates at specific hotels or airlines or mm hmm xx what have you and you have to have some type of government badge or xx government id yes xx but with Holiday Inns WWW's got a negotiated rate all you really need xx to show oh xx is your WWW badge oh that's fine xx ok that's fine, now tell me this I mean I you know I got a confirmation number from them I I I live in London, England xx mm hmm in the in the in the WWW office there um I'd quite like to get something in in writing how do we do that xx ok let's see um if it's you made it directly with them yes xx mmm um I mean if I gave you the confirmation number could you could you just uh get sort of a I mean type out a yeah I could print up an order for them D and then send me a copy xx I could what I could do is s- sell it as a book direct segment and I xx could print out an itinerary for you yes xx and that would have the the address and phone number and all that kind xx of stuff about the hotel plus the confirmation number I I'd appreciate that yeah xx sure and what's um what's the confirmation number first of all it's [digits] xx [digits] ok and um that was the Holiday Inn in Palo Alto No, it was the Holiday Inn in Boston xx oh ok little bit far away there that's the Boston government center it's called xx ok let me pull up their um which one ok I've got that um got that xx listing and um xx I'll send that address in that's the one on Blossom Street ok xx five Blossom and what is your last name CCC [spells name] xx uh huh [spells part of last name] xx ok first name DDD xx all righty and do you want to know the the days of the booking or don't you need that xx uh actually yes I would need to know the date you're checking in and xx the date you're checking out ah well I'm checking in on the thirty first of July late xx ok and checking out first of August xx first of August and it's uh it's a room with three beds actually xx ok one child xx all right um that's it they told me eighty six dollars plus tax xx eighty six plus tax ok and and then there's some some more coming up xx ok on the seventh and eighth of August nights of seventh and eighth of August in New York and it's the North Burigan New Jersey Hotel xx ok let me pull up their and is that a a Holiday Inn also yes xx ok let me pull up the they call it North Burigan xx address on that one hmm North let's see ok that was um I think it's xx called the Holiday Inn Lincoln Tunnel if I'm not mistaken in North xx Burigan and that's on um Canal Avenue let's see let's put that one I'm xx just jotting this down for further reference ok and that was for xx checking in on the seventh but checking out on the tenth morning of xx the tenth no on the nineth xx ok so just for the one night no it's for two nights xx for two nights I'm (I'm xx oh that's correct)uh eighth and nineth checking in on the seventh and staying the night of the eighth and checking out on the nineth xx ok and that was seventy seven dollars plus tax and there I only need a double room xx and did you already make that reservation yes I made that and the confirmation number for that xx it's the same number ok xx as I gave you before ok xx ok and and what are you doing are you actually checking that again are you just sending me xx I was just going to send you an itinerary with the yeah xx the um the addresses and confirmation numbers all printed out on each xx segment ok xx and then what about at WWW whose extension should I have them call to xx um come pick up the itinerary oh do is is that what they normally do xx yeah normally we've got a an office over at WWW that we generate all xx our tickets and itineraries through and then the person our employee xx there will call call you and and just tell you that it's ready to come xx down and and pick it up oh I see ok um let me see cause I'm I'm only visiting here um xx is there someone that we (you're visiting I'll give you)?? call extension [digits] xx ok Mrs. GG [spells name] xx [repeats spelling] all righty we'll um have them call her when the xx itinerary is all ready to be picked up ok now I had an- one other question xx mm hmm um about Delta airline's flights xx mm kay um can you just tell me um there's a flight on on a Tuesday in August?? first of August uh Boston to Nantucket um there's a nine forty flight um can you tell me when that arrives in uh and what the flight number is xx sure let me pull it up here nine forty a.m. yes xx Delta flight thirty six (sixty Delta) thirty six thirty six sixty eight sixty eight xx it leaves at nine forty out of Boston arrival in Nantucket is at ten xx seventeen a.m. ten seventeen a.m. ok and then there's the flight from Nantucket back to Boston on Friday uuuh leaving at seventeen fifty eight if you could give me the same details about that flight number and uh xx ok and let's see that's Delta flight thirty eight seventeen thirty eight seventeen xx leaving at five fifty eight arrival Boston six forty four eighteen forty four xx right thank you xx uh huh bye xx bye