Transcription for American Express tape 16: A 7-6-89
Key
[transcriber notes] Agent speech
Caller speech
Tape 16, Call 1:
taping our conversation if that's ok with you
fine
ok uh what date of travel would that be for cause we've got um
this is like the eleventh July eleventh
July eleventh ok I've just got quite a few trips here ok what was it you needed to have (changed?
ok) he wants to change um United to U US Air
ok and and he wanted to go similar times?
earlier time seven o'clock a.m.
ok on the eleventh we can put him on US Air twenty nine fifty four
uh huh
and then on the return still on the thirteenth
ok
(I
he wants) this changed also
what time um to five oh five ??
five oh five ok
ok US Air flight twenty seven or excuse me twenty five seventy seven now let me just confirm that and give you the round trip fare
ok
ok ninety eight dollars would be the lowest confirm- confirmable fare and that is a non penalty fare as well. looks like BBB had set these up to be issued on the sixth of July that's today is that still ok with you to have them
fine. I'm suppose to get an aisle seat for him for both flights
sure let's take a look ok I'm requesting eight c on the outbound flight and then on his return well let's try like only thing available would be fifteen c on the return flight. those are both aisles
ok
round trip that's (nonsmoking and) that's non smoking yeah and within California it's going to be non
(smoking
ok)
what about does he have a US Air frequent flyer number because we do not (have one in his profile
??)
ok good all righty now then we're not missing that in the profile at least and we'll get him his car is uh confirmed for intermediate car (in San Diego
that's fine)
and no hotel right
ok uh huh
ok thanks a lot
thank you
(uh huh, bye bye
bye bye)
Tape 16, Call 2:
hi this is A
Yeah hi this is BB CC at WWW
mm hmm
How are you today?
oh pretty good
good I need to go to from San Jose to Los Angeles on Friday the fourteenth
of July
ok let me pull up the profile for you how do you spell your last name?
[spells name]
[recording notification] ok what's the um is it going to be for personal or or business travel?
is this is business travel
ok and you're charge number please
is XXXXX
ok and the travel advance number?
YYYYY
ok and your extension?
[four digits]
ok and you said that was on the fourteenth of July that you had to travel
right
all righty and from San Jose to LA at what time
ah take the seven o'clock a.m. American flight
ok that would get you in at eight eleven and it's flight fourteen oh four ok coming back same day on the six p.m. flight
ok
and I would like to get uh aisle seats on those please
ok let me pull up the flight number three seventy two arrival San Jose at seven fifteen and round trip fare is one hundred and ninety eight dollars non penalty now aisle seating is confirmed for the outbound I cannot get you a aisle on the return let me take a look and see if I can get you a window
hmm (??
gee) that's a busy day Friday's always bad yeah looks like it's a popular flight, the best I could do would be um a middle seat right now (but that would be well do what you can) and we'll st- you know try to switch it before then if possible yeah you can also um when you check in in San Jose before you leave you can always make the switch then
yeah
cause it is the day of the departure so if you've got a little extra time or something um and I will see if I can change it up until that point
ok and I'd like a Hertz car ah an intermediate there's three of us going
to be going and um on Hertz express
all righty let me pull that up and I'm just waiting for a confirmation number on the car
ok while you're waiting they're going to be two other people in a
different uh org that are going to be taking the same flight and um their
last names are EE, first name F
ok
and GG [spells name] , first name HH so if you want to put them on for
the same reservation I'll ah
ok well I have to make three separate (reservations I just want you to understand that
well that's kind of what) I thought
yeah
ya I I uh they they'll want to get on the same uh flight that I do and
they'll have to call you directly with the travel advance numbers and so
forth they're in different buildings
oh ok all right well I can uh I can tentatively make their reservations if you like and then uh what we'll have to do is get their
yeah
get them to call us
oh ok I'll I'll tell their secretary to give you a call
ok and when would you like the tickets um tickets issued
uh well you better not send them until at least uh say Wednesday because
ok
I'll be subject to change
ok well then I'll go ahead and um set them up for Wednesday the twelfth and other then that you're all set
ok great
all right thank you
thanks very much
uh huh, bye (bye
bye)
Tape 16, Call 3:
Hi A this is B over in Dr. C's office
uh huh
and we need to get an estimate on how much uh for a round trip ticket to
Little Rock Arkansas
oh
leaving from San Jose
ok ah is there any particular date that you're looking for
uh he would like to leave um possibly the afternoon of the twenty eighth
of October
ok so let's take a look here. basic fare quote um prices can range anywhere from a full coach fare of what one thousand seventy round trip
mm hmm
all the way down to a nonrefundable price of three hundred and fifty eight dollars, it all depends on what's available at the time of his booking and if he's going to be staying over a Saturday night and if he's going to purchase the tickets at least fourteen days prior to his departure and willing to take a penalty fare
ok he will be leaving uh returning actually on the the Thursday after
ok so let me take a look here oh so he would be staying over a Saturday night. if he's leaving on the twenty eighth that is a Saturday
uh huh
that would qualify him as long as he purchased the tickets fourteen days prior to that departure date so he would have to umm have reservations made and ticketed by the thirteenth of uh October
uh huh
again this is provided that the flights are available
ok
when he calls to make the reservation um we can get him on a nonrefundable fare for you know a fairly good price compared to one thousand seventy
ok
one thousand seventy is completely non penalty and that is the lowest non penalty available in that market oh it's non penalty and the nonrefundable is uh fourteen days prior to departure and provided that the flights are available available right and it's um that can be as low as um three fifty eight and also three eighteen there's one it depends on what you know day of the week we're looking at if he's gonna travel on a Saturday three fifty eight would apply, if he were travelling midweek still staying over a Saturday night there's the three eighteen fare then the fare could range anywhere even higher than that three seventy eight for a twenty five percent penalty fare travelling mid week
uh huh
also staying over a Saturday night that's based on a seven day advanced purchase or four eighteen round trip also twenty five percent penalty also seven day advanced purchase with a Saturday night stay over but travelling on weekend days and that would be pretty much the uh the breakdown ok the four eighteen is the highest for the for the discounted the highest for the lowest
right right
and then it would jump from there to the full coach non penalty for one thousand seventy
ok
(ok?
so) I could tell him a ra- p-pretty much a range between three twenty
five to four eighteen depending on the discount
right and the time (of uh when he places and time of booking) and yeah the actual reservation
right
ok but if he wants to go with the lowest non penalty coach he's gotta pay ??
the full coach yeah they don't offer unfortunately any discounts without penalties for that market
ok
ok?
I'll let him know that
all righty sure
thanks A
uh huh Bye Bye
Bye bye
Tape 16, Call 4:
Express this is A
A I'm BB CC
Hi
EE FF would like to book those tickets for th- coming in this Thursday
ok great so go ahead with that
all righty
thank you
oh also oh we didn't need a tA I'm sorry that was somebody else he's going
on personal travel I thought we needed a travel advance from you
no no no (and I'm still
it's been a busy) morning
trying to find out on that other for GGG
ok great
ok thank you
sure thanks BB (Bye Bye
bye bye
Tape 16, Call 5:
American Express this is A
Hi good morning uh I'm BB CC from WWW
mm hmm
and uh let's see I'd like to make some travel arrangements I'd made
made some arrangements on Monday that have to be changed
ok
and they're g- and they were to go to uh uh Research Triangle uh
Research Triangle Park North Carolina
ok it looks like we've got you going into Raleigh Durham
ok that's fine
[recording notification] ok now what did you want to change on your reservation
yes I wanted to change the uh uh departure date from the tenth to the
sixteenth
ok and did you want to go on the same same flight into Raleigh at seven
fifty in the morning (nonstop?
uh since) it would be leaving on Sunday it would be nice to leave about
twelve
ok let's see San Francisco to Raleigh the only thing I have leaving at noon would be a connection on Delta through Atlanta it would get in at nine fifty p.m.
ok
all righty then let me confirm that for you and what else needed to be changed then looks like were going have to change your car and hotel
ah yes the uh ??
how long
we don't need to make reservations in the hotel
ok
they'll take care of that um uh I'll need the Hertz car and I I I have
to make plans to stay through the week so I'd be leaving on Friday
ok so Friday's going to be the twenty first and (what time of day
about six)
about six ok all righty I've got a Piedmont flight that leaves at five fifty five it's a change of planes in Charlotte North Carolina and gets into San Francisco at nine fifty four there's also a US Air flight at six twenty changing planes in Pittsburg arrival is at ten thirty
ok ahh the cheaper of the two would be fine
ok let me take a look and price them both ok round trip Delta and Piedmont is the first one I'm going to price, and that comes out to a fare of nine sixteen, let's take a look at ah returning on US Air if that's going to make a difference they're both going to come out to the same fare so you've got a choice of going through Charlotte North Carolina at five fifty five arrival at nine fifty four or through Pittsburg at six twenty arrival at ten thirty
I'll take the Piedmont flight
all righty then that would be a total of nine sixteen round trip for the lowest fare and that would involve a twenty five percent penalty for making any changes or refunds
well I think that's probably not a good idea
ok the non lowest non penalty fare in that case would be ten ten
ok we'll go with that
all righty and you still want to go with the compact car
yes
in Raleigh, ok. and I'm just confirming that for you right now and waiting on car confirmation ok that's all confirmed and we're all set to go with that when do you want uh to have your ticket issued
ahm oh sometime this week
ok
er er let's see no sometime next week
next week
will be fine
all righty let me let me change it to lets see how about um if we do it Thursday of next week or We- let's do it Wednesday and deliver them on Thursday that way you'll have them before the weekend
good yes yes
ok
since I'm leaving on Sunday
ok really ok then you're all set and non penalty fare let me make sure I can get your seats non smoking windows on all flights
yes I'd prefer that
let's see and let me give you all the flight information too well it looks like we're not having any luck with umm ou- the Delat flight on the sixteen the July from San Francisco to Atlanta the only thing I could confirm would be a middle seat however I could get you the only thing I could get would be like an aisle in smoking nothing in non smoking except for middles
I really prefer to go the middle seat non smoking
ok
yeah
then let me go with twenty twenty one E at least that in a bulkhead seat give you a little bit more leg room there and let me give you the flight information leaving on the sixteenth Delta fligth one one six
one one six
departing out of San Francisco at twelve noon
ok
arrival in Atlanta is at seven thirty five p.m. and connecting there to Delta flight six one eight leaving from Atlanta at eight thirty two p.m.
ok
and arrival in Raleigh at nine fifty and then returning on the twenty first of July on Friday Piedmont flight one zero zero five
mm hmm
and that's going to depart at five fifty five and arrive Charlotte six thirty eight where you would connect to Piedmont flight twelve sixty seven and that's departing at seven thirty five from Charlotte arrival back in San Francisco at nine fifty four and the flight from Atlanta to Raleigh on Delta eight sixteen I was able to get you a window seat in non smoking
good
and Piedmont unfortunately we can't look at their seat maps so I can't tell you exactly what seat numbers we are confirming but I will request non smoking windows
ok good
ok
uh huh thank you very much
all right thank you bye bye
bye bye
Tape 16, Call 6:
[recording notification] ok umm between eight fifty there is not an American flight there's an Alaska Air flight at ten fifteen
Alaska Air
it get's into Seattle at twelve fifteen
at twelve fifteen
mm hmm
and once again what time does that leave ten
ten fifteen a.m.
ten fifteen a.m. does that change uh the cost
uh let me take a look would they be returning on the same flight th- they would be returning on American Airlines number two two five that was- that was a good time at five twenty o.k.
mmh hmmm
let's see ok the fare we were holding at was two fifty eight this would uh increase it by forty dollars so it would be oh my four ninety eight
that's fine you said two ninety eight exactly
two ninety eight right
right round (trip it would not) be um it would not be non refundable it would be a twenty five percent penalty for changes or refunds ok um could you give me the flight number on that then that's Alaska Airlines Alaska Air flight one five nine
one five nine
on out of San Jose on the twenty nineth at ten fifteen a.m. arrival Seattle at twelve fifteen
ok terrific
do you want me to book that
yes please do
ok the let me request seating on that one and and then we will go ahead and book for the American Airlines the return flight number two two five ok so we'll keep that the same
mm hmm
all righty and so do we have final approval or or we're still waiting and I do have the travel advance ok so I'm in uh let's see whose record an I in right now
Pardon
I'm just checking on whose reservation I was in right now
ok
ok DDD I'm in
ok
??his travel advance
his number then is [digits]
ok and for EEE
it's [digits]
all right ok
and I did give you a charge number on that didn't I
yes you did ok that's stands the same
ok
and I think that's it so the tickets would be ready for pickup (probably um) these will be ready well we can run them today now the twenty five percent penalty fare that will be valid throught the twentieth of July
mm hmm
if you wanted to wait it was just the non refundable had to be issued within twenty four hours
umm ( and in order to
did you want to ??) uh get that that price it would have to be issued within twenty four hours is that correct for for the nonrefundable that was the one we were holding ?? with the American round trip
right right
but this but the two ninety eight is twenty five percent penalty uh we do not have to issue it uh within twenty four hours
that's fine
through the you want to still go ahead and do it today
um just ticket it but I mean it's no rush when when we we get it
ok
ok
all righty thanks a lot CCC
thank you
all righty bye bye
bye
Tape 16, Call 7:
Hi I'd like to make a couple of arrangements
ok is it for domestic or international
ah domestic
ok BBB [recording notification] ok who's the traveller then the first one
ah the traveller will be CCC DDD [spells name]
ok I think that uh I don't know if this is the same trip we're thiking of on the fourteenth of July
it sure is
ok I've already made it with um EEE FFF he (called up
yeah great)
so all I needed was the travel advance for him
ok the travel advance is [digits]
ok?? and do you want me to read off the flights
yes would you please
that uh we've gone through sure on the fourteenth of July it's American flight fourteen oh four leaving San Jose at seven a.m.
mm hmm
arrival into LAX at eight eleven
mm hmm
and then returning that same day on American flight three seventy two
mm hmm
and that's departing at six p.m. from LA arrival San Jose at seven fifteen
ok
and they were confirmed at a fare of one ninety eight there were no penalties attached to that fare
mm
and the only that uh was a stumbling block in the reservations was the return seat on American flight three seventy two we could only get middle seating for all three passengers
oh
and I advised Mr. FFF of that and he said they would um look into it when the check in in San Jose (?? change that one
yeah that's a good idea) to do that
ok
ok so this will be exactly the duplicate for Mr. HHH except that his um advance number is [digits]
[repeats digits]
ok
thank you very much A
sure BBB no problem ok dear bye bye
bye
Tape 16, Call 8:
May I speak to MMM please
yeah hello Hi it's A with American Express Travel
great um I need to make some reservations for two people
ok is it going to be for domestic travel
yes it is
[recording notification] ok um who is the first traveller going to be
CCC DDD [spells last name]
all righty let me pull up the profile for him ok we don't have a profile for him he must ah is he a new traveller or
no he's travelled before but he is not one of the regulars so that might be
he hasn't he hasn't filled out the form probably in any case they're available in the travel office if he does want to fill one out
ok and let's see I need his employee number please
[digits]
ok and the charge number for the trip
[digits]
woops ok and his travel advance number
[digits]
all righty and let's see what is the date of travel going to be
July twelvth
from where to where
he's going to go San Francisco to Newark and he would like to arrive in Newark around six o'clock at night and he would request an United flight
ok the closest thing I have to arriving at that time would be a flight leaving at eight twenty from San Francisco arrival time in Newark would be four forty three other than that United would have a flight arriving at eight fifty one
that sounds just fine the eight twenty flight
the eight twenty a.m. ok and that would be nonstop what about would he be continuing on or returning home
ah were just going to leave it with an open return
ok so were not going to make a resevation or you want me to ticket something with an open ticket
yes please give him the ticket and that way all he has to do when he
gets back to Newark is to have them plunk in a number
ok and does he have a specific um an approximate date I should put in here it could be anywhere from two to four weeks
oh ok then why don't I say um
well just give him a full fare coach and don't worry about it ok we just have to put in um a um a fake fake date in there so it reads it ok all righty then let me give you the round trip fare for that it's one thousand seventy six is the lowest fare that we could confirm it's a non penalty fare of course and let's uh
sounds pretty good I think the last time the guy told him it was
almost twelve hundred
really
yeah
that's ah that's fairly uh fairly low in fact the outbound flight is pricing at a discounted fare without um without any penalty so that's probably why it's so
great
so low and let me get him his seat assignments what type would he prefer for United the flight out
uh I think can we hold off the seat assignments for about a half an
hour and I'll get hold of him
yes sure
cause, I ?? normally
ok sure that's no problem does he
and we have to do one more
did you get a hotel or information or anything like that
nope and they don't need a car either
ok so let me put in um that we don't need that ok when do you want the tickets issued um (that's not a
do it on Monday)
problem for us ok I'm just confirming his fare right now and then we'll go to the next one ok who's the other traveller going to be
he's one of our machinists so I know you don't have a profile on him
GGG HHH [spells last name]
and [repeats first name]
yeah
and his employee number
[digits]
same charge number
yep [digits]
ok and his travel advance number
[digits]
ok
are you I'm sorry
ok and it's going to be the same uh the same itinerary
yes please
and also uh open return
ah he has asked if it wouldn't be any problem if he can have a Newark
to Los Angeles open return
sure that's no problem I'll go ahead and issue that and uh let's see ok that round trip um so to speak round trip with open return is one thousand fifty five so it's lower to go to LA I guess
wow
and that's again non penalty and everything is confirmed for that do you have his seating request by any chance
I will call him right now
ok and no hotel no car
can I put you on hold for just a sec
sure sure
thank you
well it's a good thing I checked with him he has changed his plans
oh
open return should be San F- to San Francisco not LA
ok sure then let me um
yeah he thinks a smoking window would be great
smoking window ok then I'll go ahead let me request that on ah United flight twelve
and CCC DDD
mm hmm
would like a smoking aisle is there any chance we can get the two of
them together
sure let me take a look and see what we've got
great
well looks like the best I could do would be um only two aisles there's no window's in n- smoking available, so I could put them in one seat in front of the other or I could put them in ah two aisles with a middle seat between them, in the central section of the p- of the flight cause the the two seats and there are three seats in the center of the plane and then two seats again and within the three seat section I could put them both on an aisle seat and there'd be a middle seat that's empty between them right now hang on just a sec
umm oh this is tough isn't it
yeah there's unfortunately there are no umm aisles across from each other this way they would just have be in the middle section they're I can't guarantee that no one will be sitting between them but middle seats are usually the last last seats to be assigned
can can we go to the center section of three seats and get them two
side by side
sure one will (be in the middle ok one on the aisle) I'll do that then I'll put them in thirty c and thirty or er thirty d
great
ok
ok
all right bye everything's set and um NNN will give you a call on Monday when they're both uh ready to be picked up
great
ok
thank you very much
thank you bye bye
mm bye bye
--- there is no BBB here
oh boy what's that CCC BBB
FFF
???
ok um so the person you had not made a reservation for this person yet right is this going to be for for business or for personal
that's personal (visit my sister
ok)ok
yeah
see c.o.d. ??
and ok ok and you're going to pay for cash
yeah
ok let me just pull up a profile [recording notification] ok ok and ok how do you spell the last name of the traveller again
[spells name]
[repeats spelling]
right and the QQQ [first name] is that [spelling of QQQ]
right
ok and what was the date of travel
today tonight
oh tonight ok then let me pull up the flight
is that in San Jose
and it was from San Jose to L to LA you said
San Jose to LA
ok and what time did she tell you it left it was
nine o'clock p.m.
nine p.m.
that's the only uh flight I think
and it was into LAX on Continental
yeah
I don't show that Continental flies there from San Jose um maybe she was looking out of San Francisco yes there's a flight out of San Francisco at nine o'clock
oh is it San Francisco
yeah
that's ok
oh ok
if that's the only place
oh ok yeah it's forty nine dollars it's Continental flight eight twenty four
eight twenty four
and it was um was it just going to be for one way
yeah just one way
ok and that's um ge- leaving at nine p.m. from San Francisco arrival at LAX at ten fifteen p.m.
uh huh
and the total
and that's confirmed right
that's confirmed right now
ok
at forty nine dollars
mm hmm
and we'll get the tickets over to you as soon as possible
ok
now let me
there is delivery over to WWW uh maybe
well we issue the tickets out of WWW so um we generate the tickets from here but it it comes out at WWW so I'll have someone call you as soon as they're ready to be picked up
ok
all right and what type of seats would she want me to request
what what
what type of seats does she want
uh?? by the window if you have
ok
yeah
all righty then
ok
I'm sorry your name and extension
uh GGG [spells name GGG] [digits of extension]
[repeats digits] got it ok thank you
who's this
A
A ok thank you
ok thank you bye bye
bye
Tape 16, Call 9:
Good Morning American Express this is A
good morning A I I'm with WWW
mm hmm
and um I've I've made a couple of bookings um with Holiday Inn on the
on the on the free phone line
uh huh
um I just wondered they said to me you know we're government
contractor and you made the reservation for me for for the last week
um
uh huh
at at the Palo Alto Holiday Inn what what signal do I have to give the
Holiday Inn people to what proof that I'm you know that I'm with WWW
and I'm I'm a gov government on this government thing they said bring
some sort of government number
I think as long as you've got your WWW id that's enough
I see you think that's that's all it takes
that is that should be all it takes because they are uh they honor it for all WWW employees normally a lot of people ask us for governmetn rates at specific hotels or airlines or
mm hmm
what have you and you have to have some type of government badge or government id
yes
but with Holiday Inns WWW's got a negotiated rate all you really need to show
oh
is your WWW badge
oh that's fine
ok
that's fine, now tell me this I mean I you know I got a confirmation
number from them I I I live in London, England
mm hmm
in the in the in the WWW office there um I'd quite like to get
something in in writing how do we do that
ok let's see um if it's you made it directly with them
yes
mmm um
I mean if I gave you the confirmation number could you could you just
uh get sort of a I mean type out a
yeah I could print up an order for them D and then send me a copy
I could what I could do is s- sell it as a book direct segment and I could print out an itinerary for you
yes
and that would have the the address and phone number and all that kind of stuff about the hotel plus the confirmation number
I I'd appreciate that yeah
sure and what's um what's the confirmation number first of all
it's [digits]
[digits] ok and um that was the Holiday Inn in Palo Alto
No, it was the Holiday Inn in Boston
oh ok little bit far away there
that's the Boston government center it's called
ok let me pull up their um which one ok I've got that um got that listing and
um
I'll send that address in that's the one on Blossom Street
ok
five Blossom and what is your last name
CCC [spells name]
uh huh
[spells part of last name]
ok
first name DDD
all righty
and do you want to know the the days of the booking or don't you need that
uh actually yes I would need to know the date you're checking in and the date you're checking out
ah well I'm checking in on the thirty first of July late
ok
and checking out first of August
first of August
and it's uh it's a room with three beds actually
ok
one child
all right um
that's it they told me eighty six dollars plus tax
eighty six plus tax
ok and
and then there's some some more coming up
ok
on the seventh and eighth of August nights of seventh and eighth of
August in New York and it's the North Burigan New Jersey Hotel
ok let me pull up their and is that a a Holiday Inn also
yes
ok let me pull up the
they call it North Burigan
address on that one hmm North let's see ok that was um I think it's called the Holiday Inn Lincoln Tunnel if I'm not mistaken in North Burigan and that's on um Canal Avenue let's see let's put that one I'm just jotting this down for further reference ok and that was for checking in on the seventh but checking out on the tenth morning of the tenth
no on the nineth
ok so just for the one night
no it's for two nights
for two nights
I'm (I'm
oh that's correct)uh eighth and nineth
checking in on the seventh and staying the night of the eighth and
checking out on the nineth
ok
and that was seventy seven dollars plus tax and there I only need a
double room
and did you already make that reservation
yes I made that
and the confirmation number for that
it's the same number
ok
as I gave you before
ok
ok and
and what are you doing are you actually checking that again are you
just sending me
I was just going to send you an itinerary with the
yeah
the um the addresses and confirmation numbers all printed out on each segment
ok
and then what about at WWW whose extension should I have them call to um come pick up the itinerary
oh do is is that what they normally do
yeah normally we've got a an office over at WWW that we generate all our tickets and itineraries through and then the person our employee there will call call you and and just tell you that it's ready to come down and and pick it up
oh I see ok um let me see cause I'm I'm only visiting here um
is there someone that we (you're visiting
I'll give you)?? call extension [digits]
ok
Mrs. GG [spells name]
[repeats spelling] all righty we'll um have them call her when the itinerary is all ready to be picked up
ok now I had an- one other question
mm hmm
um about Delta airline's flights
mm kay
um can you just tell me um there's a flight on on a Tuesday in
August?? first of August uh Boston to Nantucket um there's a nine
forty flight um can you tell me when that arrives in uh and what the
flight number is
sure let me pull it up here nine forty a.m.
yes
Delta flight thirty six (sixty
Delta) thirty six
thirty six sixty eight
sixty eight
it leaves at nine forty out of Boston arrival in Nantucket is at ten seventeen a.m.
ten seventeen a.m. ok and then there's the flight from Nantucket back
to Boston on Friday uuuh leaving at seventeen fifty eight if you could
give me the same details about that flight number and uh
ok and let's see that's Delta flight thirty eight seventeen
thirty eight seventeen
leaving at five fifty eight arrival Boston six forty four