xx Transcription for American Express tape 15b: B 6-30-89 xx this is B speaking hello I'd like to make plans for a round trip from San Jose to Buffalo xx [recording notification] xx ok ah what's your last name? BB b as in boy xx mhm [spells name] xx [charge number, profile] xx and what day did you want to travel well I'm completely flexible xx uh huh uh almost completely flexible in regard to that uh either I want to first of all economy is the first consideration. I want to go there for two or three days preferably over a weekend xx mm hmm preferably in July xx ok any preference as to weekend? um not too much if I could go the weekend of the fifteenth. for example le- leave Thursday or Friday and come back on the following xx this was a round trip to Buffalo you said? round trip to Buffalo xx ok one second here xx ok you said leaving on a Thursday and returning on a Sunday or a Monday? yeah whatever whatever's cheaper (I know there's some xx whatever's cheaper) catch there you have to stay over Saturday (night xx ?? you stay over Saturday night) is correct xx ok um the lowest fare I'm going to be able to find for you would be xx three ninety eight if and that's totally non refundable if you leave xx be- after twelve noon on Thursday and return prior to twelve noon on xx Monday. the lowest fare travelling uh prior to twelve noon on Thursday xx and returning after twelve noon on Monday would be three fifty eight, xx difference of forty dollars three fifty eight xx mm hmm wh- what was three ninety eight? xx three ninety eight is if you travel after twelve noon on Thursday so if xx you were going to leave Thursday night and come back say Monday uh Sunday xx the fare would be three ninety eight and when would it be three fifty eight? xx three fifty eight if you were to leave Thursday morning and come back xx Thu- on Monday afternoon ok that that sounds good the three fifty eight xx three fifty eight ok. one second here. can I put you on hold a second? ok h- xx be, be right back with you here ok xx back with you here I ha- I had one other question when xx mm hmm when you find that, would it be cheaper to go the following weekend than it is the weekend of the twenty second xx ok cause I know sometimes there's a a two week criteria there xx that's what's happening right now. hold on a second today, xx hmm it's not giving me the fare I want. we meet all the conditions xx I'm just looking at the rules here to figure out why. oh I see ok. xx ok there I got it yeah we do have to put it off to the following week xx to get those four full fourteen days here (and ok) xx uh I can get it on American or United right off uh if you have a xx preference to airlines ah xx I found that the American lets you sleep in a little bit longer than xx United did on the outbound flight uh I could get you on an eight xx thirty seven flight out of San Francisco on the twentieth versus something xx closer to about six fiftyish on United ok um do any of those go out of San Jose xx um let me check here what we can do there xx ok I can get you a good ah fare out of on American the same three hundred xx and fifty eight dollar fare. there's a direct flight out of San Jose on xx American leaves at eight fifty a.m. out of San Jose gets into Buffalo at xx six at six thirty three p.m. it does stop down in Chicago but you would xx not get off the plane. ok xx and then returning on the twenty fourth there's an American flight that xx leaves at five p.m. connects in Chicago and uh would get into uh San Jose xx at s- nine oh two p.m. I found the flights both on United and American ah xx around the twelve o'clock hour the one o'clock flights we- these fares xx were sold out so a lot of people are ahead of you in in grabbing that fare yeah, that's pretty good xx in the early afternoon right I'd rather go in the morning anyway ?? xx well what I'm saying is returning back coming back from Buffalo ok xx um I've got a five p.m. flight for you tentatively right now because the xx the one and two o'clock flights are sold out on the returning flight I'd rather go as late as possible (so that's good too xx ok) ok uh xx Now I can get you a se- an earlier morning flight if you'd like out of uh xx San Jose would it also be direct? xx ah no this was the only direct one that I saw ?? ah that's a real attraction xx that's a plus I'll stick with that. the the day let me just get the exact days xx ok this was out on the twentieth of July the twentieth is a Thursday xx it's a Thursday morning and coming back Monday evening that's perfect and that's for three fifty eight? xx three fifty eight ok xx ok you want to think about that or should we go ahead and book that? go go ahead and do it I I got to sort this out once and for all, I've been putting it off xx ok now this is a non refundable fare this is a hundred percent penalty no xx returns no changes no cancellations ok xx and the other stipulation with this particular fare is that they s- they xx require that we ticket it twenty four hours after we make the reservation xx or the reservation goes is basically disappears ok xx um so we would have to ticket this in this in this case today tonight go ahead and ticket it now xx [form of payment, seating] could you give me the flight numbers on these? xx sure can on the twentieth of July we have you on American flight one one xx six zero out of San Jose at eight fifty a.m. and into Buffalo at six xx thirty three p.m. on the twentyfourth of July we have you on American xx flight three ninety three leaving Buffalo at five p.m. and getting into xx Chicago at five forty p.m. connecting there with American flight one xx zero two nine leaving Chicago at six thirty p.m. and getting into San Jose xx at nine oh two p.m. what was the Buffalo to Chicago flight? xx ah Buffalo to Chicago flight is three ninety three three ninety three xx uh huh (and ok) xx [car, hotel] xx all righty you're all set and we'll have this out to you this afternoon thank you very much xx you're quite welcome bye xx bye now xx ----- xx American Express B speaking yes I'd just to make some reservations to go to New York City xx [recording notification] xx ok and your last name please? the last name would be CC [spells name] xx and first name? DD [spells part of name] xx ok one second here. is this a business trip or personal? ah this is business trip xx [profile info] xx and the date you wanted to travel? uh that'd be uh July the eighth Saturday xx out of San Francisco? correct xx and going into which airport? uh that would be uh JFK xx and what time of day did you want to tr- fly? um let's see um early in the morning and probably possibly arrive in New York ah let's say maybe mid to late afternoon xx ok I don't know exactly what (the time is xx ok we've got) a special fare with Pan Am it's a seven hundred dollar round xx trip fare uh huh xx which is about two hundred and thirty six dollars cheaper than the other xx airlines hmm xx um xx they have a nonstop flight that leaves at eight a.m. and gets in at four xx twenty five p.m. ok and that's nonstop correct? xx correct hm ok um h- ho- let's see how much lead time do you generally need to get like the cheaper flights I'm just curious xx ah let me check here one second ok xx if you're looking for a penalty fare like a twenty five percent or a hundred xx percent penalty we would need seven days advance purchase time which xx does qualify uh huh xx for a twenty five percent penalty not for the uh hundred percent penalty oh I see I see xx uh we could get you hold on a second. I tend to forget when uh you guys are xx going and staying over a Saturday night yeah xx let me look here. do you have a preference as to airlines? um well American or United would be fine xx ok wh- what date are you returning on? that would be Sunday the sixteenth xx and time of day? um let's see when's the best time um hopefully uh let's see if I left New York at let's say maybe around two or three o'clock, what time would I get back to San Francisco xx let me see here. it's a matter of finding flights that leave around that xx time. most of them leave early in the morning or later in the afternoon ok how much later in the afternoon would that be? xx ah around the five o'clock hour ok and if I left at five what time would I arrive? xx you'd get in about nine o'clock oh nine o'clock San Francisco time xx mmm hmm yes ok yeah that doesn't sound too bad xx ok let me look for an American flight that does that ok xx having a hard time finding a non stops uh that match up between airlines xx I've got to keep you on the same airline for that fare hmmm (I see xx so) do a little bit of looking around here. right at the moment I'm xx narrowing it down to TWA. ok I can get you a four hundred and fifty eight xx dollar fare which has a twenty five percent penalty for changes or refunds mm hmm xx uh would have to be ticketed today ok xx and it's TWA non stop both directions outbound on the eighth of July xx at eight ten a.m. ok xx into JFK at four thirty ok arrives at four thirty ok xx and returning on the sixteenth of July at xx four twenty five p.m. getting into San Francisco at seven thirty p.m. seven thirty p.m. ok so you're saying like American United there's no other flight that had that same type of connection huh? xx uh looking for not keeping you just on non stops uh I could not find one xx where the return umm I couldn't find that fare uh huh xx available on both the going and the coming back on those particular dates xx at those times that you're requesting I see ok xx I could put you on connection flights around those times uh huh xx but that really does a a it adds a couple hours to your trip exactly now that's at the twenty five percent right uh xx correct ref- wh- what's the one hundred o- or what's the hundred percent? xx you would need fourteen days advance purchase time in order to get that oh I see ok ok great um yeah ok that flight sounds fine then xx you want to go with that TWA? right xx ok (that's what's the) xx TWA flight eight forty two eight forty two xx on the eighth of July out of San Francisco at eight ten a.m. ok xx into JFK at four thirty p.m. right xx and returning on the sixteenth of July and that's TWA flight eight oh three ok xx leaving JFK at four twenty five getting into San Francisco at seven thirty seven thirty p.m. xx the fare is four hundred and tw- fifty eight dollars ok xx and it does have a twenty five percent penalty ok xx [seating] xx you're all set ok fantastic thank you very much xx thank you very much bye xx bye now