Transcription for American Express tape 15b: B 6-30-89
[transcriber notes] Agent speech
Tape 15, Call 1:
this is B speaking
hello I'd like to make plans for a round trip from San Jose to Buffalo
[recording notification] ok ah what's your last name?
BB b as in boy
[charge number, profile] and what day did you want to travel
well I'm completely flexible
uh almost completely flexible in regard to that uh either I want to
first of all economy is the first consideration. I want to go there for
two or three days preferably over a weekend
preferably in July
ok any preference as to weekend?
um not too much if I could go the weekend of the fifteenth. for example
le- leave Thursday or Friday and come back on the following
this was a round trip to Buffalo you said?
round trip to Buffalo
ok one second here ok you said leaving on a Thursday and returning on a Sunday or a Monday?
yeah whatever whatever's cheaper (I know there's some
catch there you have to stay over Saturday (night
?? you stay over Saturday night) is correct ok um the lowest fare I'm going to be able to find for you would be three ninety eight if and that's totally non refundable if you leave be- after twelve noon on Thursday and return prior to twelve noon on Monday. the lowest fare travelling uh prior to twelve noon on Thursday and returning after twelve noon on Monday would be three fifty eight, difference of forty dollars
three fifty eight
wh- what was three ninety eight?
three ninety eight is if you travel after twelve noon on Thursday so if you were going to leave Thursday night and come back say Monday uh Sunday the fare would be three ninety eight
and when would it be three fifty eight?
three fifty eight if you were to leave Thursday morning and come back Thu- on Monday afternoon
ok that that sounds good the three fifty eight
three fifty eight ok. one second here. can I put you on hold a second?
be, be right back with you here
back with you here
I ha- I had one other question when
when you find that, would it be cheaper to go the following weekend than
it is the weekend of the twenty second
cause I know sometimes there's a a two week criteria there
that's what's happening right now. hold on a second today, hmm it's not giving me the fare I want. we meet all the conditions I'm just looking at the rules here to figure out why. oh I see ok. ok there I got it yeah we do have to put it off to the following week to get those four full fourteen days here (and
uh I can get it on American or United right off uh if you have a preference to airlines
I found that the American lets you sleep in a little bit longer than United did on the outbound flight uh I could get you on an eight thirty seven flight out of San Francisco on the twentieth versus something closer to about six fiftyish on United
ok um do any of those go out of San Jose
um let me check here what we can do there ok I can get you a good ah fare out of on American the same three hundred and fifty eight dollar fare. there's a direct flight out of San Jose on American leaves at eight fifty a.m. out of San Jose gets into Buffalo at six at six thirty three p.m. it does stop down in Chicago but you would not get off the plane.
and then returning on the twenty fourth there's an American flight that leaves at five p.m. connects in Chicago and uh would get into uh San Jose at s- nine oh two p.m. I found the flights both on United and American ah around the twelve o'clock hour the one o'clock flights we- these fares were sold out so a lot of people are ahead of you in in grabbing that fare
yeah, that's pretty good
in the early afternoon right
I'd rather go in the morning anyway ??
well what I'm saying is returning back coming back from Buffalo
um I've got a five p.m. flight for you tentatively right now because the the one and two o'clock flights are sold out
on the returning flight I'd rather go as late as possible (so that's good too
Now I can get you a se- an earlier morning flight if you'd like out of uh San Jose
would it also be direct?
ah no this was the only direct one that I saw
?? ah that's a real attraction
that's a plus
I'll stick with that. the the day let me just get the exact days
ok this was out on the twentieth of July
the twentieth is a Thursday
it's a Thursday morning and coming back Monday evening
that's perfect and that's for three fifty eight?
three fifty eight
ok you want to think about that or should we go ahead and book that?
go go ahead and do it I I got to sort this out once and for all, I've been
putting it off
ok now this is a non refundable fare this is a hundred percent penalty no returns no changes no cancellations
and the other stipulation with this particular fare is that they s- they require that we ticket it twenty four hours after we make the reservation or the reservation goes is basically disappears
um so we would have to ticket this in this in this case today tonight
go ahead and ticket it now
[form of payment, seating]
could you give me the flight numbers on these?
sure can on the twentieth of July we have you on American flight one one six zero out of San Jose at eight fifty a.m. and into Buffalo at six thirty three p.m. on the twentyfourth of July we have you on American flight three ninety three leaving Buffalo at five p.m. and getting into Chicago at five forty p.m. connecting there with American flight one zero two nine leaving Chicago at six thirty p.m. and getting into San Jose at nine oh two p.m.
what was the Buffalo to Chicago flight?
ah Buffalo to Chicago flight is three ninety three
three ninety three
uh huh (and
[car, hotel] all righty you're all set and we'll have this out to you this afternoon
thank you very much
you're quite welcome
Tape 15, Call 2:
American Express B speaking
yes I'd just to make some reservations to go to New York City
[recording notification] ok and your last name please?
the last name would be CC [spells name]
and first name?
DD [spells part of name]
ok one second here. is this a business trip or personal?
ah this is business trip
[profile info] and the date you wanted to travel?
uh that'd be uh July the eighth Saturday
out of San Francisco?
and going into which airport?
uh that would be uh JFK
and what time of day did you want to tr- fly?
um let's see um early in the morning and probably possibly arrive
in New York ah let's say maybe mid to late afternoon
I don't know exactly what (the time is
ok we've got) a special fare with Pan Am it's a seven hundred dollar round trip fare
which is about two hundred and thirty six dollars cheaper than the other airlines
um they have a nonstop flight that leaves at eight a.m. and gets in at four twenty five p.m.
ok and that's nonstop correct?
hm ok um h- ho- let's see how much lead time do you generally need to get
like the cheaper flights I'm just curious
ah let me check here one second
if you're looking for a penalty fare like a twenty five percent or a hundred percent penalty we would need seven days advance purchase time which does qualify
for a twenty five percent penalty not for the uh hundred percent penalty
oh I see I see
uh we could get you hold on a second. I tend to forget when uh you guys are going and staying over a Saturday night
let me look here. do you have a preference as to airlines?
um well American or United would be fine
ok wh- what date are you returning on?
that would be Sunday the sixteenth
and time of day?
um let's see when's the best time
um hopefully uh let's see if I left New York at let's say maybe around
two or three o'clock, what time would I get back to San Francisco
let me see here. it's a matter of finding flights that leave around that time. most of them leave early in the morning or later in the afternoon
ok how much later in the afternoon would that be?
ah around the five o'clock hour
ok and if I left at five what time would I arrive?
you'd get in about nine o'clock
oh nine o'clock San Francisco time
mmm hmm yes
ok yeah that doesn't sound too bad
ok let me look for an American flight that does that
having a hard time finding a non stops uh that match up between airlines I've got to keep you on the same airline for that fare
hmmm (I see
so) do a little bit of looking around here. right at the moment I'm narrowing it down to TWA. ok I can get you a four hundred and fifty eight dollar fare which has a twenty five percent penalty for changes or refunds
uh would have to be ticketed today
and it's TWA non stop both directions outbound on the eighth of July at eight ten a.m.
into JFK at four thirty
ok arrives at four thirty ok
and returning on the sixteenth of July at four twenty five p.m. getting into San Francisco at seven thirty p.m.
seven thirty p.m. ok so you're saying like American United there's no other
flight that had that same type of connection huh?
uh looking for not keeping you just on non stops uh I could not find one where the return umm I couldn't find that fare
available on both the going and the coming back on those particular dates at those times that you're requesting
I see ok
I could put you on connection flights around those times
but that really does a a it adds a couple hours to your trip
exactly now that's at the twenty five percent right uh
ref- wh- what's the one hundred o- or what's the hundred percent?
you would need fourteen days advance purchase time in order to get that
oh I see ok ok great um yeah ok that flight sounds fine then
you want to go with that TWA?
TWA flight eight forty two
eight forty two
on the eighth of July out of San Francisco at eight ten a.m.
into JFK at four thirty p.m.
and returning on the sixteenth of July and that's TWA flight eight oh three
leaving JFK at four twenty five getting into San Francisco at seven thirty
seven thirty p.m.
the fare is four hundred and tw- fifty eight dollars