xx Transcription for American Express tape 14b: A 6-23-89 xx American Express Travel this is A, how can I help you xx [greeting, recording notification] ah A I made a reservation earlier uh with uh B to Rochester uh Minnesota and I'm trying to see what the fare would be if it was uh round trip to Minneapolis rather than Rochester to see if there might be a big difference. he quoted me eleven forty four round trip xx uh right uh do we have reservation right now we're holding? uh yeah C [spelling] xx and which departure date is this for? this will be Sunday the uh twenty (fifth xx twenty fifth) ok one moment. xx ok so he's now San Francisco Rochester and you want me to check if he gets well I'd like to see what would be uh to Minneapolis uh you know on an unrestricted uh round trip ticket xx round trip Minneapolis? uh huh xx ok let me check that one moment cause if it's a lot of uh difference then we may have him drive that sixty miles or whatever xx ok unrestricted the airfare would be eight fifty to go to Minneapolis xx so that is like a two hundred dollar savings yeah right. as a matter of fact almost uh yeah xx and he could, and he could, he could also take nonstops for that price xx to Minneapolis yeah rather than having stopovers xx it's almost a three hundred dollar savings and it's two people going xx it's two hundred ninety four per person savings how about that. I think we got to do that xx ok let's uh change it no the dates were looking at is uh Sunday the twenty fifth xx uh huh and um he could fly either out of San Jose or out of uh San Francisco xx um if they would like to take nonstop service it would have to be San xx Francisco Oh I see can you take take a quick look what the cost would be out of San Jose one stop? it goes through what Denver or someplace? xx well it depends on the time we go. ah Delta goes through Salt Lake xx Continental goes through Denver mm hmm xx ah there's an American West flight through Pheonix. they're probably going xx to be the lowest let's see what their fare is I sure hate to spend that much money, gosh. especially only for two days xx ok the airfare from San Jose on connections would be eight ninety two oh well no that wouldn't be smart then xx ok so do we want to do out of uh San Francisco a non stop then? yeah right and what we'd like to do is to leave at a decent hour uh looks like they can save time not having a stop um to get in you know not too late in the evening let's say they leave around noon time or you know give or take xx ok preferably a United if there is one xx ok there's a United at one twenty five arrives seven oh four uh huh well that sounds reasonable xx ok and that would be United five seven four on the twenty fifth of June and then the return is another story we need to get them back the very latest Tuesday by noon but preferably they take an evening flight back, so I guess the airline depends on what we can get back conveniently xx um there's a nonstop on Northwest at seven twenty arrives nine ten p.m. xx let me see what United's schedule is xx ok they don't have any nonstops in the evening uh huh what's their latest nonstop xx they only have one at eight twenty in the morning oh well. does it make a difference if they take a different airline back on the on the um xx no not at all oh ok xx so what other choices have we Northwest is the one he likes the least. I know that xx well if you want nonstop that's the only their, that's their hub so oh ok xx Northwest is the only one that's going to fly aside from United's one flight we'll take it xx ok ok C xx Now they now they have the if they wanted to go earlier in the day I don't xx know if they can do it there's a two forty five on Northwest arriving xx four thirty five uh that doesn't sound realistic xx ok so we'll do the seven twenty p.m. uh huh so that's the twenty sixth right? xx well you said Tuesday that's the twenty seventh oh I I'm sorry uh it would have to be Monday evening then xx oh it was suppose to be on Monday? yeah xx ok let me do this for you here. ok now if now on the twenty seventh xx there was a flight that was sold out that I didn't tell you about but xx on the twenty sixth it's available at five fifty oh there you go xx do you want to do that one? yes uh huh xx ok five fifty p.m. and that's also N- xx that's Northwest three five seven on the twenty sixth Monday (departing right) uh huh xx Minneapolis five fifty arriving seven forty three seven forty three ok xx you said there's another person travelling? uh yeah the uh second person is D, [spelling] F xx let me change his flight. ok so he's confirmed on the same flight ok xx [seating] Ah A what's that United flight going out number? xx ok that is United fou- five seven four on the twenty fifth ok xx and that departs one twenty five p.m. arrives Minneapolis seven oh four p.m. ok xx [seating, will call back] xx ok if he's going to upgrade we need to know what kind of certificate he's xx using right xx the premieres can only upgrade within twenty four hours of the flight and xx executive premieres are the only ones that can upgrade within uh three days xx of the flight oh ok xx so it depends on what kind of status he has with United oh ok fine I- xx thanks I'll ask him that xx ok thanks A very much I appreciate it xx bye bye bye xx ----- Hi A this is B C I'd like to make a reservation xx [greetings, recording notification] xx and what is the passenger's last name? D, [spelling] xx first name? E xx [getting profile] xx ok and he's travelling to what city, B? Washington D.C. xx on what date? um June twenty eighth. uh TWA eight six two, from San Francisco xx does he have a TWA frequent flyer number? I don't know, you want me to find that out? xx yeah because if he does we can put him in business class xx but he has to have that to ha- to be able to be put in business ok xx [trying to get frequent flyer number] xx ok and what is the return date? the return is July one TWA six three xx ok that's uh let me just tell you what we're booking here that's TWA eight xx six two on the twenty eighth departing San Francisco seven fifty a.m. xx arriving Dulles three thirty two p.m. returning TWA sixty three on the xx first of July departing Dulles four forty five p.m. arriving San Francisco xx seven ten p.m. ok xx [car, hotel] yeah what is the cost goi- xx without it see with the frequent flyer number it's four sixty nine it's xx five thirty one without ok well you mean if he's upgraded or what xx right exactly xx [might call back] hi he's on his way down here to see me so I can ask him but if he doesn't have the frequent flyer number we don't upgrade him xx well I I I can upgrade him for the price of five thirty one one way I do xx have to notate I am going to offer you right now the lowest airfare xx to (Washington xx [about frequent flyer number] xx ok and now I gotta tell you what the lowest airfare for this itinerary. if xx we use connections would be four forty nine one way xx if he has an up- if he has a TWA frequent flyer number the airfare would xx be four sixty nine one way without it the fare is five thirty one one xx way. so I would be notating that a lower fare of eight ninety eight had xx been declined eight ninety eight declined wait if he has the upgrade it's four sixty nine xx four sixty nine the lowest airfare that they could use on connections xx would be four forty nine is this a connecting flight or not? xx this is nonstop it's nonstop that's what he wants xx ok but I have to offer these to you no. no connections. um ok uh all right we'll we'll he's gonna find the number and I can call you back on that ok? xx ok so as it stands the fare that he's bei- he's paying is one thousand sixty xx two round trip as opposed to the eight ninety eight one thousand oh sixty two xx mm hmmm because he doesn't have the upgrade? xx because he doesn't have a frequent flyer number well I don't want the business class then what does that, that should bring it down right? xx that'll bring it down um to let me see what price that would be here. xx ok that would bring it down to four sixty nine if we don't put him in xx business class and so what would the round trip be, the total? xx that's nine thirty eight ok so with the number it's nine thirty eight. ok he's gonna get the number xx ok so should I leave this in business or should I put it in coach um xx I need to know how to book this. it's booked two different ways ok do you think he'll have any trouble getting the number today? xx no they should give it to him put it in that business class then he's going to get the number. ok? xx [about calling for the number] ok) all right thanks xx ok thank you hm bye xx bye bye xx ----- xx American Express Travel this is A xx how can I help you ah yes I like to make the uh reservation for three people xx [name, profile, charge number] xx ok and you're travelling together? to what city and what (state? yes) same flight, I'm looking at the twenty sixth of June Monday xx uh huh from San Francisco to Raleigh North Carolina xx and what ti- in the morning? well I look at my ag and oag list shows Piedmont xx at seven fifty in the morning? ah no twelve fifteen xx ok let me get that schedule that's the flight one zero zero six, where does it stop? xx ok that stops in Raleigh Durham oh wait I'm sorry Ch- Charlotte let me xx check I think that's Charlotte North Carolina, yeah it stops in Charlotte xx North Carolina for forty five minutes I see xx ok let me ok book us on that xx ok let me book all three of you one moment. ok that would be Piedmont xx airlines one zero zero six fine xx on the twenty sixth of June departing San Francisco twelve fifteen p.m. xx arriving Raleigh at nine twenty nine p.m. ok xx and are you returning back from Raleigh to San Francisco? correct xx on what date? twenty seventh, Tuesday. and I'm looking at uh I don't see that Piedmont uh direct flight coming back I'd like to leave there about four or five p.m. xx ok Piedmont would have a five fifty five p.m. connect through Charlotte xx arrives nine forty four p.m. yeah that well I see the Delta has four thirty arriving eight fifty five about same time xx that one's sold out that's sold out? xx completely sold out. now there's a Delta four ten connects with Dallas xx arrives eight forty oh ok that's all right too xx ok let me book that one one moment xx ok that's Delta one zero six seven on the twenty seventh of June fine xx departing Raleigh at four ten arriving Dallas at five fifty eight p.m. right xx connecting to Delta one three nine on the twenty seventh departing Dallas xx at six fifty eight p.m. arriving San Francisco eight forty p.m. eight forty? (uh huh xx uh huh) ok xx [car rental] what's the airline charge? xx ok the total airfare for this itinerary is one thousand fifty four oh is that right? xx because they don't have any, they don't have a seven day advance purchase xx on any of this yeah ok, boy that's a stiff one xx [seating, hotel, tickets] xx ok? yes thank you xx ok thank you bye xx bye bye