Transcription for American Express tape 14b: A 6-23-89
[transcriber notes] Agent speech
Tape 14, Call 1:
American Express Travel this is A, how can I help you [greeting, recording notification]
ah A I made a reservation earlier uh with uh B to Rochester uh
Minnesota and I'm trying to see what the fare would be if it was uh
round trip to Minneapolis rather than Rochester to see if there might
be a big difference. he quoted me eleven forty four round trip
uh right uh do we have reservation right now we're holding?
uh yeah C [spelling]
and which departure date is this for?
this will be Sunday the uh twenty (fifth
twenty fifth) ok one moment. ok so he's now San Francisco Rochester and you want me to check if he gets
well I'd like to see what would be uh to Minneapolis uh you know on an
unrestricted uh round trip ticket
round trip Minneapolis?
ok let me check that one moment
cause if it's a lot of uh difference then we may have him drive that
sixty miles or whatever
ok unrestricted the airfare would be eight fifty to go to Minneapolis so that is like a two hundred dollar savings
yeah right. as a matter of fact almost uh yeah
and he could, and he could, he could also take nonstops for that price to Minneapolis
yeah rather than having stopovers
it's almost a three hundred dollar savings
and it's two people going
it's two hundred ninety four per person savings
how about that. I think we got to do that
let's uh change it no the dates were looking at is uh Sunday the twenty fifth
and um he could fly either out of San Jose or out of uh San Francisco
um if they would like to take nonstop service it would have to be San Francisco
Oh I see can you take take a quick look what the cost would be out of San Jose
one stop? it goes through what Denver or someplace?
well it depends on the time we go. ah Delta goes through Salt Lake Continental goes through Denver
ah there's an American West flight through Pheonix. they're probably going to be the lowest let's see what their fare is
I sure hate to spend that much money, gosh. especially only for two days
ok the airfare from San Jose on connections would be eight ninety two
oh well no that wouldn't be smart then
ok so do we want to do out of uh San Francisco a non stop then?
yeah right and what we'd like to do is to leave at a decent hour uh looks
like they can save time not having a stop um to get in you know not too
late in the evening let's say they leave around noon time or you know
give or take
preferably a United if there is one
ok there's a United at one twenty five arrives seven oh four
uh huh well that sounds reasonable
ok and that would be United five seven four on the twenty fifth of June
and then the return is another story we need to get them back the very
latest Tuesday by noon but preferably they take an evening flight back,
so I guess the airline depends on what we can get back conveniently
um there's a nonstop on Northwest at seven twenty arrives nine ten p.m. let me see what United's schedule is ok they don't have any nonstops in the evening
uh huh what's their latest nonstop
they only have one at eight twenty in the morning
oh well. does it make a difference if they take a different airline
back on the on the um
no not at all
what other choices have we Northwest is the one he likes the least. I know
well if you want nonstop that's the only their, that's their hub so
Northwest is the only one that's going to fly aside from United's one flight
we'll take it
Now they now they have the if they wanted to go earlier in the day I don't know if they can do it there's a two forty five on Northwest arriving four thirty five
uh that doesn't sound realistic
ok so we'll do the seven twenty p.m.
so that's the twenty sixth right?
well you said Tuesday that's the twenty seventh
oh I I'm sorry uh it would have to be Monday evening then
oh it was suppose to be on Monday?
ok let me do this for you here. ok now if now on the twenty seventh there was a flight that was sold out that I didn't tell you about but on the twenty sixth it's available at five fifty
oh there you go
do you want to do that one?
yes uh huh
five fifty p.m. and that's also N-
that's Northwest three five seven on the twenty sixth Monday (departing
right) uh huh
Minneapolis five fifty arriving seven forty three
seven forty three ok
you said there's another person travelling?
uh yeah the uh second person is D, [spelling] F
let me change his flight. ok so he's confirmed on the same flight
Ah A what's that United flight going out number?
ok that is United fou- five seven four on the twenty fifth
and that departs one twenty five p.m. arrives Minneapolis seven oh four p.m.
[seating, will call back] ok if he's going to upgrade we need to know what kind of certificate he's using
the premieres can only upgrade within twenty four hours of the flight and executive premieres are the only ones that can upgrade within uh three days of the flight
so it depends on what kind of status he has with United
oh ok fine I-
I'll ask him that
thanks A very much I appreciate it
Tape 14, Call 2:
Hi A this is B C I'd like to make a reservation
[greetings, recording notification] and what is the passenger's last name?
[getting profile] ok and he's travelling to what city, B?
on what date?
um June twenty eighth. uh TWA eight six two, from San Francisco
does he have a TWA frequent flyer number?
I don't know, you want me to find that out?
yeah because if he does we can put him in business class but he has to have that to ha- to be able to be put in business
[trying to get frequent flyer number] ok and what is the return date?
the return is July one TWA six three
ok that's uh let me just tell you what we're booking here that's TWA eight six two on the twenty eighth departing San Francisco seven fifty a.m. arriving Dulles three thirty two p.m. returning TWA sixty three on the first of July departing Dulles four forty five p.m. arriving San Francisco seven ten p.m.
yeah what is the cost goi-
without it see with the frequent flyer number it's four sixty nine it's five thirty one without
ok well you mean if he's upgraded or what
right exactly [might call back]
hi he's on his way down here to see me so I can ask him but if he
doesn't have the frequent flyer number we don't upgrade him
well I I I can upgrade him for the price of five thirty one one way I do have to notate I am going to offer you right now the lowest airfare to (Washington [about frequent flyer number] ok and now I gotta tell you what the lowest airfare for this itinerary. if we use connections would be four forty nine one way if he has an up- if he has a TWA frequent flyer number the airfare would be four sixty nine one way without it the fare is five thirty one one way. so I would be notating that a lower fare of eight ninety eight had been declined
eight ninety eight declined
wait if he has the upgrade it's four sixty nine
four sixty nine the lowest airfare that they could use on connections would be four forty nine
is this a connecting flight or not?
this is nonstop
it's nonstop that's what he wants
ok but I have to offer these to you
no. no connections. um ok uh
all right we'll we'll he's gonna find the number and I can call you back
on that ok?
ok so as it stands the fare that he's bei- he's paying is one thousand sixty two round trip as opposed to the eight ninety eight
one thousand oh sixty two
because he doesn't have the upgrade?
because he doesn't have a frequent flyer number
well I don't want the business class then what does that, that should
bring it down right?
that'll bring it down um to let me see what price that would be here. ok that would bring it down to four sixty nine if we don't put him in business class
and so what would the round trip be, the total?
that's nine thirty eight
ok so with the number it's nine thirty eight. ok he's gonna get the number
ok so should I leave this in business or should I put it in coach
I need to know how to book this. it's booked two different ways
ok do you think he'll have any trouble getting the number today?
no they should give it to him
put it in that business class then he's going to get the number.
[about calling for the number]
ok) all right thanks
ok thank you
Tape 14, Call 3:
American Express Travel this is A how can I help you
ah yes I like to make the uh reservation for three people
[name, profile, charge number] ok and you're travelling together? to what city and what (state?
yes) same flight, I'm looking at the twenty sixth of June Monday
from San Francisco to Raleigh North Carolina
and what ti- in the morning?
well I look at my ag and oag list shows Piedmont
at seven fifty in the morning?
ah no twelve fifteen
ok let me get that schedule
that's the flight one zero zero six, where does it stop?
ok that stops in Raleigh Durham oh wait I'm sorry Ch- Charlotte let me check I think that's Charlotte North Carolina, yeah it stops in Charlotte North Carolina for forty five minutes
ok let me
ok book us on that
ok let me book all three of you one moment. ok that would be Piedmont airlines one zero zero six
on the twenty sixth of June departing San Francisco twelve fifteen p.m. arriving Raleigh at nine twenty nine p.m.
and are you returning back from Raleigh to San Francisco?
on what date?
twenty seventh, Tuesday. and I'm looking at uh I don't see that Piedmont
uh direct flight coming back I'd like to leave there about four or five p.m.
ok Piedmont would have a five fifty five p.m. connect through Charlotte arrives nine forty four p.m.
yeah that well I see the Delta has four thirty arriving eight fifty
five about same time
that one's sold out
that's sold out?
completely sold out. now there's a Delta four ten connects with Dallas arrives eight forty
oh ok that's all right too
ok let me book that one one moment ok that's Delta one zero six seven on the twenty seventh of June
departing Raleigh at four ten arriving Dallas at five fifty eight p.m.
connecting to Delta one three nine on the twenty seventh departing Dallas at six fifty eight p.m. arriving San Francisco eight forty p.m.
eight forty? (uh huh
what's the airline charge?
ok the total airfare for this itinerary is one thousand fifty four
oh is that right?
because they don't have any, they don't have a seven day advance purchase on any of this