Transcription for American Express tape 14a: D 6-22-89
Key
[transcriber notes] Agent speech
Caller speech
Tape 14, Call 1:
??
Hi this is D with American Express Travel
Hi
Hi I just wanted to um first of all I have a couple of things I want to ask you about your trip to Burbank tomorrow
yeah I'd like to find out about it too
[recording notification] all righty umm yeah Mr. B had made the reservation for both you and himself umm
ok
I can give you the flights rundown if if you'd like to hear (those
I think) I let's see I let me ok go ahead I I have a note that and I I'll
double check the information ??
ok um he's go- got you booked on US Air flight twenty seven hundred
right
leaving tomorrow morning at six fifty five a.m. from San Francisco
right
arrival in Burbank is at eight eleven
right
and then coming home on U- United flight number nine five nine out of Burbank at seven twelve
ok
and arrival San Fran at eight thirty six
ok
[charge number]
c-could you also tell me what alternate flights and we were going to be
involved in meetings and traffic and all that sort of thing
mm hmm
could you a- a- are there any alternate flights from uh Burbank to to um
(SFO
SFO) around that period say we miss the seven twelve one
yeah let's see. no the seven twelve is going to be the last flight that we had umm (that is from Burbank
so we abs- so we absolutely) need to make that one
yeah that that would be from Burbank Now departing from um LA
Yeah LAX might be another alternative
there's um there's a flight at nine p.m. on United there's also one on US Air there's also one on American
ok
and aside from that there might even be one at eight now US Air's eight o'clock is sold out, American and United both have eight o'clock flights um if you miss the seven twelve I can give you all the flight numbers if you need them
no actually that's not important it's just i- i- I just wanted to
understand what the alternatives are in case we get tied up in a
meeting or traffic or something
right
um but there's eight o'clock and nine o'clock flights on uh United US Air
and what was the last one?
and American
American
and also um ten o'clock even
ok (you don't need to go that far
from LAX)
ok great
ok [chatter, charge number, payment]
thanks a lot
bye bye
bye
Tape 14, Call 2:
Good Afternoon American Express this is D
oh hi D I need an airfare for a proposal
ok from where to where
SFO to Kwalalampour
oh my ok and let's see
say mid July
mid July ok. let's see hold on a second while I pull it up
give me an airport
code
code yeah
ok. ok it's kul
ok
now let's see if we get a quote here. ah full coach?
yeah
all right round trip it's twenty three thirty eight or twenty excuse me twenty two thirty eight
twenty two thirty eight that's coach
that's coach
now they can go business that far can't
uh huh
ok
business is going to be round trip twenty six twenty six
twenty six twenty six ok thank you very much
sure. (bye bye
bye)
Tape 14, Call 3:
Good afternoon American Express this is D
yes um ah I'm trying to find out what the earliest flight is um either
for next Tuesday or Wednesday for Las Vegas from San Francisco
[recording notification]
sure, there's um there's an auto show or design auto or something like
tha- in Las Vegas and it it's at nine thirty and it ends at six so something
that has to be has to be in uh (Las Vegas about nine
yeah didn't didn't you call earlier?)
I called from Los A- San Jose now they say now find out from San Francisco.
(I don't know how much this is ??
oh no, ok.) um as far as yeah from San Fran it's it's not much better. the earliest flight I have would get in at nine forty one
uhhhh even if uh it's connecting?
that's a non stop er that's a a direct flight meaning it would make a stop but they don't have to get off and change flights, um connecting would get in at nine fifty nine that's the earliest flight
nine fifty nine the other one was nine forty one so they'd be better off uh
right
from San Jose and returning eight oh five through Los Angeles right
ah let's see back to San Fran. right
ok
ok
thank you
uh huh (bye bye
bye)
Tape 14, Call 4:
Good afternoon American Express this is D [wrong number mixup]
can you tell me what the lowest rate uh going now is for round trip to
from San Francisco to Seattle
ok let me take a look I'm doing a fare shop right now. umm. round trip looks like hoo wee umm six hundred and ten dollars looks like the round trip that's the lowest
ok and do you know if they
that doesn't seem right though. that seems like there's got to be something lower than that. wait a minute
?? service only
actually if you book seven days in advance and and book with a a penalty fare just like a nonrefundable
right
you can get it for about two fifty eight (round trip
ooh)
or if you went with a that would be excuse me a twenty five percent penalty with seven days advance or if you went with a fourteen day advance nonrefundable that's about two fifty eight two eighteen