xx Transcription for American Express tape 13: A 6-19-89 Hey A I was wondering if you could handle some some reservations for me xx [recording notification] xx ok so umm I it's it's um for my own my own flight I want to fly from San Francisco to Syracuse New York xx ok and what's your last name? ah C xx oh this is B B? no D xx [creating profile, deciding form of payment] xx and you want to travel ag- again on what day now? umm it depends on on when the flights are I I I could leave late Friday after work um on the eighth of September and if that doesn't work out then I I could go the morning of the ninth of September xx ok were going San Francisco to Syracuse it's just going to be a simple xx round trip? right uh huh xx and you want the lowest fare available yes that's that's really what I'm I'm after xx ok and do you have a preference as to airlines? it's going to be wide open xx on all of them at th- this far in advance um I don't I don't I know Delta airlines flies to Rochester but I don't think it goes to Syracuse I like Delta airlines. umm but no, outside of that I it's American US Air I think are our xx ok they have a lot of flights too xx ok one second. 'kay you're looking at something that's going to be uhh xx after work on Friday? yeah xx ok the last flight out is going to be at one forty seven p.m. on TWA in xx terms of something that will get you there the same day that would get xx in at just about midnight mm hmm xx after that it becomes red eye flights ok I don't know if I want to want to to do a red eye, why don't we look at uh Saturday morning xx Saturday morning? uh huh xx and how early would you like to get to the airport, we have flights xx starting at six fifteen a.m. oh umm xx that would get you there at four o'clock four o'clock xx ummm hmmm and it's six fifteen a.m.? xx yes um hmmm ?? that early uh and what's what's the next one? xx ok then we have one at six forty a.m. which would get you there at four xx thirty six mm hmmm xx umm couple right around that time period and then it jumps to seven forty xx a.m. getting you there at five eleven hmm ok why don't why don't we take the seven forty flight xx ok which which carrier is that? xx that is US Air ok is it uh non stop or xx no all of these are going to be connecting flights through Pittsburg? xx uhh this particular one connects through Cleveland ok xx and returning on what date? umm on ah Sunday the seventeenth of September xx and morning or afternoon? umm early morning xx ok US Air flight has a flight at seven fifty five a.m. ok xx connecting through Pittsburg it gets you back into San Francisco at eleven xx fifty three a.m. ok that sounds fine xx ok one second and that's through Pittsburg? xx that's correct ok xx ok we're getting a fare here of three hundred and ninety eight dollars xx round trip. has a hundred percent penalty on it no changes once the uhh xx ticket is issued ok that's fine xx ok it is telling us that it has to be ticketed within twenty four hours of xx making the reservation, that means tomorrow ok xx if you want to keep this reservation xx [more on payment] xx ok we have you on US Air flight one one six mm hmm xx on the ninth of September out of San Francisco at seven forty a.m. xx into Cleveland at three nineteen p.m. ok xx uh you're connecting there with US Air flight five ninety three (leaving five) five ninety three? xx uh huh leaving Cleveland xx leaving Cleveland at four ten p.m. mm hmm xx and getting into Syracuse at five eleven p.m. ?? ok xx we have you returning on the seventeenth of September on US Air flight xx five zero seven mm hmm xx out of Syracuse at seven fifty five a.m. into Pittsburg at nine oh five a.m. mm hmm xx connecting to US Air flight thirty one mm hmm xx leaving Pittsburg at nine forty five a.m. mm hmm xx and getting into San Francisco at eleven fifty three a.m. all right ok that's good xx fare on this is three hundred and ninety eight dollars mm hmm xx it is totally non refundable xx [ticketing, seating] ok great ok ok I think we're all set right? xx [car] ok thank you xx sure thing bye bye xx bye now xx ----- xx American Express A speaking Hi A. B C again xx Hi Mr. C I uh wanted to check to see if it was possible to reput me back on that two twenty nine flight xx uhhh one second here. I'm showing that flight as being sold out completely sold out completely ok well keep me where I am then xx all righty ok thanks xx sure thing (bye xx bye) xx ----- xx American Express A speaking Hi this is B C xx Hi B xx [recording notification] xx ok how can I help you um Doctor D spelled D like in [spelling] is interested in the cost of a flight on Delta airlines on July fourteenth which is a Friday and he needs to leave early in the morning and he doesn't know a flight number or a time xx ok where's he going from to? He's going from San Francisco to Tampa's um Saint Pete's xx uh huh ok Delta has a flight at seven oh five a.m. uh huh xx that connects through xx Dallas that would get him in to Tampa at four thirty five p.m. at four thirty five? xx mm hmm ok xx and they have another flight at eight twenty five a.m. that connects xx through Atlanta which would get in at six ten, fare is gonna be a xx lot higher for that one which one the (the xx for the eight) twenty five a.m. departure oh never mind then cause we're looking for the cheapest way xx [personal vs. business trip] xx ok. what day's he returning? the sixteenth that's a Sunday xx ok and about what time on the sixteenth? and he said around six p.m. xx ok one second. doing a little pricing now, I'll take just a second longer all right xx you said by the lowest fare available you- we are talking like a non xx refundable fare correct? that would be uh something in the range of xx four hundred to four hundred and ten dollars round trip four ten round trip xx uh huh ok now I want to ask you something else xx now to tell you for the times on that keeping him on Delta coming back mm hmm xx I'd have to keep him for that kind of fare I would have to keep him on xx the same fl- airline coming back as I sent him out on mm hmm xx te- uh Delta their last flight would be at four thirty five p.m. mm hmm xx in co- connecting through Dallas would get in at eight forty there are xx later flights but not on Delta ok that's fine uh he got some information from this conference he's going to xx uh huh xx [about the conference] and they have said that uh they they recommended somebody down in Saint Petersburg Beach, calling somebody down there to get a forty percent off a a domestic round trip coach fare xx mm hmm well just to let you know what the coach fare is there yeah xx one second normally the conference rates do offer some discount like that mm hmm xx but it's not as usually as good as taking the uh the penalty fare mm hmm xx Coach fare is one thousand sixty dollars mmmm! xx uh so sixty percent of that would be six hundred and thirty six dollars xx six hundred and thirty six dollars yeah uh huh. ok and it I they also included here a Delta file code number xx uh huh xx we we can use that if you want to go ahead for the conference rate we can xx I I would need that code number to apply for that conference rate ok but then that's two hundred dollars more than this non refundable xx it is true there is no penalty attached to the conference rate uh huh xx uh whereas th- this non refundable is non refundable but if it's you know xx it is two hundred dollars more if he can ah go with the penalty he's xx going to come out ahead with the um the non conference rate but I could I could still give you this Delta file code number and and I could do it through you instead of having to deal with these people down in Saint Petersburg Beach xx that is correct ok great well I'm going to throw this past him and I'll get back to you later today xx [hotel] xx ok now thank you xx sure thing bye xx ----- xx Uh for whom? um for me I wanted to know how much it would be for a one way ticket to Las Vegas xx to Las Vegas on what date on the thirtieth xx the thirtieth of June? uh huh xx out of San Francisco? yes xx one second. and that's a Friday were you looking at leaving after work xx around five p.m.ish or something um yeah whichever's cheaper xx ok one second xx are you only going one way or do you have transportation returning? um I'd like to find out the one the one way and the round trip xx ok. ok ah the lowest one way fare out of San Francisco would be on United xx at two o- two hundred and five dollars one way that's with a twenty xx five percent penalty mm xx it's pretty expensive I think it's a little better out of San Jose let xx me give you the fare on that ok xx ok the lowest one way fare out of San Jose is pricing out at one hundred xx and sixty five dollars is there um xx there's it it's cheaper actually if it's almost the same price if you go xx round trip round trip xx um for instance I can get you a one hundred and fifty eight dollar twenty xx five percent penalty round trip fare out of San Jose yeah that sounds good xx ah and San Jose is a little better market for going into Las Vegas than xx San Francisco is ok and what time would the plane be leaving? xx ok one second here xx ok I've got departures now looking at specific flight times the fares xx are looking a little more sold out than than what I was quoting you ah xx the best one for farewise would be a America West flight at two ten p.m. xx out of San Jose at two ten into Las Vegas at three twenty and how much is that one? xx ok would that just on a one way fare? round trip xx ok and returning about what date? um it would be on the the fifth xx the fifth of July? no the fourth I'm sorry. (that evening xx the fourth) ok xx the very best fare I can get you is a hundred and thirty eight dollars xx uh on- round trip and that is a non refundable fare that's leaving on xx the thirtieth at two ten p.m. on America West returning on the fourth xx at one oh five p.m. if I bring you back at four thirty five p.m. on xx America West I can get you ah a still a non refundable fare but it xx would be a hundred and fifty three dollars round trip ok uh the one thirty eight's good xx one thirty eight at one oh five p.m.? ah huh xx ok do you want uh me to make those reservations for you yes please xx [recording notification, name, phone] xx ok we have you on Amer- confirmed on America West flight eighty eight (uh huh xx and this is) on the thirtieth of June out of San Jose at two ten p.m. xx into Las Vegas at three twenty p.m. three twenty xx returning on the fourth of July on America West flight eight eight five eight eight five xx leaving Las Vegas at one oh five p.m. and getting back into San Jose at xx two twenty p.m. the fare on this is one hundred and thirty eight dollars xx it you do have y- you have to ticket this in order for this reservation xx to remain intact uh huh xx by the end of tomorrow ok well I can do it right now actually uh xx [ticketing, seating] ok thank you xx you're welcome bye xx bye now xx ----- Good morning, A xx Good morning Mr. B this is C with American Express returning xx your call xx [recording notification] ah I need to know some prices ah to compare against subcontract xx ok ah I need to go in from San Francisco to Wild Wood, New Jersey and return xx ok let me check where Wild Wood is here that's near Atlantic City xx ok one second. ok yeah we don't have commercial flights going into xx Wild Wood Cape May. what would be the closest would be Atlantic City ok xx and let me see I need a full coach xx full coach ok one second xx ok full coach would be five eighty six each direction ok next one is simple from xx mm hmm SFO to Washington D.C. and return xx ok again full coach would be five hundred and thirty one dollars each xx direction ok. and last one, you got me exactly where it is, it's Tok, Alaska t o k xx t o k? Yeah, my guess is it's near the ?? or Juno xx [can't find location] xx it's in the same time zone as Juno's in ok then why don't you give me the ah the price for ah, oh it's two hundred eight miles southeast of Fairbanks xx ok one second xx [chatter] for me so I guess what we've got to do is uh figure into Fairbanks xx let me look there hold on just a second now you know ( where it is xx yeah I) I know where it should be but I mean it's on this in this xx atlas and um two hundred and eight miles southeast of Fairbanks puts xx it right in the middle of nowhere. Fairbanks would be the closest for it. ok xx ok one second from the sound of it that's about where it belongs xx full Y would be four ninety five oh seven each direction for uh to get xx him up to uh to Fairbanks xx Fa- whoops one second (?? that does) that sounds low xx yeah Anchorage sorry one second xx [chatter on cost] xx seven thirty four sixty three each direction that sounds more like it xx yeah ok xx ok thank you very much xx you're quite welcome bye xx mm bye now