Transcription for American Express tape 13: A 6-19-89
[transcriber notes] Agent speech
Tape 13, Call 1:
Hey A I was wondering if you could handle some some reservations for me
[recording notification] ok
so umm I it's it's um for my own my own flight I want to fly from San
Francisco to Syracuse New York
ok and what's your last name?
oh this is B B?
[creating profile, deciding form of payment] and you want to travel ag- again on what day now?
umm it depends on on when the flights are I I I could leave late Friday
after work um on the eighth of September and if that doesn't work out
then I I could go the morning of the ninth of September
ok were going San Francisco to Syracuse it's just going to be a simple round trip?
right uh huh
and you want the lowest fare available
yes that's that's really what I'm I'm after
ok and do you have a preference as to airlines? it's going to be wide open on all of them at th- this far in advance
um I don't I don't I know Delta airlines flies to Rochester but I don't
think it goes to Syracuse I like Delta airlines. umm but no, outside of
that I it's American US Air I think are our
they have a lot of flights too
ok one second. 'kay you're looking at something that's going to be uhh after work on Friday?
ok the last flight out is going to be at one forty seven p.m. on TWA in terms of something that will get you there the same day that would get in at just about midnight
after that it becomes red eye flights
ok I don't know if I want to want to to do a red eye, why don't we look
at uh Saturday morning
and how early would you like to get to the airport, we have flights starting at six fifteen a.m.
that would get you there at four o'clock
and it's six fifteen a.m.?
um hmmm ?? that early uh and what's what's the next one?
ok then we have one at six forty a.m. which would get you there at four thirty six
umm couple right around that time period and then it jumps to seven forty a.m. getting you there at five eleven
hmm ok why don't why don't we take the seven forty flight
which which carrier is that?
that is US Air
ok is it uh non stop or
no all of these are going to be connecting flights
uhh this particular one connects through Cleveland
and returning on what date?
umm on ah Sunday the seventeenth of September
and morning or afternoon?
umm early morning
ok US Air flight has a flight at seven fifty five a.m.
connecting through Pittsburg it gets you back into San Francisco at eleven fifty three a.m.
ok that sounds fine
ok one second
and that's through Pittsburg?
ok we're getting a fare here of three hundred and ninety eight dollars round trip. has a hundred percent penalty on it no changes once the uhh ticket is issued
ok that's fine
ok it is telling us that it has to be ticketed within twenty four hours of making the reservation, that means tomorrow
if you want to keep this reservation [more on payment] ok we have you on US Air flight one one six
on the ninth of September out of San Francisco at seven forty a.m. into Cleveland at three nineteen p.m.
uh you're connecting there with US Air flight five ninety three (leaving
five) five ninety three?
leaving Cleveland at four ten p.m.
and getting into Syracuse at five eleven p.m.
we have you returning on the seventeenth of September on US Air flight five zero seven
out of Syracuse at seven fifty five a.m. into Pittsburg at nine oh five a.m.
connecting to US Air flight thirty one
leaving Pittsburg at nine forty five a.m.
and getting into San Francisco at eleven fifty three a.m.
all right ok that's good
fare on this is three hundred and ninety eight dollars
it is totally non refundable [ticketing, seating]
ok great ok ok I think we're all set right?
ok thank you
Tape 13, Call 2:
American Express A speaking
Hi A. B C again
Hi Mr. C
I uh wanted to check to see if it was possible to reput me back on that
two twenty nine flight
uhhh one second here. I'm showing that flight as being sold out completely
sold out completely ok well keep me where I am then
Tape 13, Call 3:
American Express A speaking
Hi this is B C
Hi B [recording notification] ok how can I help you
um Doctor D spelled D like in [spelling] is interested in
the cost of a flight on Delta airlines on July fourteenth which is a Friday
and he needs to leave early in the morning and he doesn't know a flight
number or a time
ok where's he going from to?
He's going from San Francisco to Tampa's um Saint Pete's
uh huh ok Delta has a flight at seven oh five a.m.
that connects through Dallas that would get him in to Tampa at four thirty five p.m.
at four thirty five?
and they have another flight at eight twenty five a.m. that connects through Atlanta which would get in at six ten, fare is gonna be a lot higher for that one
which one the (the
for the eight) twenty five a.m. departure
oh never mind then cause we're looking for the cheapest way
[personal vs. business trip] ok. what day's he returning?
the sixteenth that's a Sunday
ok and about what time on the sixteenth?
and he said around six p.m.
ok one second. doing a little pricing now, I'll take just a second longer
you said by the lowest fare available you- we are talking like a non refundable fare correct? that would be uh something in the range of four hundred to four hundred and ten dollars round trip
four ten round trip
ok now I want to ask you something else
now to tell you for the times on that keeping him on Delta coming back
I'd have to keep him for that kind of fare I would have to keep him on the same fl- airline coming back as I sent him out on
te- uh Delta their last flight would be at four thirty five p.m.
in co- connecting through Dallas would get in at eight forty there are later flights but not on Delta
ok that's fine uh he got some information from this conference he's going to
uh huh [about the conference]
and they have said that uh they they recommended somebody down in Saint
Petersburg Beach, calling somebody down there to get a forty percent
off a a domestic round trip coach fare
mm hmm well just to let you know what the coach fare is there
one second normally the conference rates do offer some discount like that
but it's not as usually as good as taking the uh the penalty fare
Coach fare is one thousand sixty dollars
uh so sixty percent of that would be
six hundred and thirty six dollars
six hundred and thirty six dollars
yeah uh huh. ok and it I they also included here a Delta file code number
uh huh we we can use that if you want to go ahead for the conference rate
I I would need that code number to apply for that conference rate
ok but then that's two hundred dollars more than this non refundable
it is true there is no penalty attached to the conference rate
uh whereas th- this non refundable is non refundable but if it's you know it is two hundred dollars more if he can ah go with the penalty he's going to come out ahead with the um the non conference rate
but I could I could still give you this Delta file code number and and
I could do it through you instead of having to deal with these people
down in Saint Petersburg Beach
that is correct
ok great well I'm going to throw this past him and I'll get back to you
[hotel] ok now
Tape 13, Call 4:
Uh for whom?
um for me I wanted to know how much it would be for a one way ticket to
to Las Vegas on what date
on the thirtieth
the thirtieth of June?
out of San Francisco?
one second. and that's a Friday were you looking at leaving after work around five p.m.ish or something
um yeah whichever's cheaper
ok one second are you only going one way or do you have transportation returning?
um I'd like to find out the one the one way and the round trip
ok. ok ah the lowest one way fare out of San Francisco would be on United at two o- two hundred and five dollars one way that's with a twenty five percent penalty
it's pretty expensive I think it's a little better out of San Jose let me give you the fare on that
ok the lowest one way fare out of San Jose is pricing out at one hundred and sixty five dollars
is there um
there's it it's cheaper actually if it's almost the same price if you go round trip
um for instance I can get you a one hundred and fifty eight dollar twenty five percent penalty round trip fare out of San Jose
yeah that sounds good
ah and San Jose is a little better market for going into Las Vegas than San Francisco is
ok and what time would the plane be leaving?
ok one second here ok I've got departures now looking at specific flight times the fares are looking a little more sold out than than what I was quoting you ah the best one for farewise would be a America West flight at two ten p.m. out of San Jose at two ten into Las Vegas at three twenty
and how much is that one?
ok would that just on a one way fare?
ok and returning about what date?
um it would be on the the fifth
the fifth of July?
no the fourth I'm sorry. (that evening
the fourth) ok the very best fare I can get you is a hundred and thirty eight dollars uh on- round trip and that is a non refundable fare that's leaving on the thirtieth at two ten p.m. on America West returning on the fourth at one oh five p.m. if I bring you back at four thirty five p.m. on America West I can get you ah a still a non refundable fare but it would be a hundred and fifty three dollars round trip
ok uh the one thirty eight's good
one thirty eight at one oh five p.m.?
ok do you want uh me to make those reservations for you
[recording notification, name, phone] ok we have you on Amer- confirmed on America West flight eighty eight
and this is) on the thirtieth of June out of San Jose at two ten p.m. into Las Vegas at three twenty p.m.
returning on the fourth of July on America West flight eight eight five
eight eight five
leaving Las Vegas at one oh five p.m. and getting back into San Jose at two twenty p.m. the fare on this is one hundred and thirty eight dollars it you do have y- you have to ticket this in order for this reservation to remain intact
by the end of tomorrow
ok well I can do it right now actually uh
ok thank you
Tape 13, Call 5:
Good morning, A
Good morning Mr. B this is C with American Express returning your call [recording notification]
ah I need to know some prices ah to compare against subcontract
ah I need to go in from San Francisco to Wild Wood, New Jersey and return
ok let me check where Wild Wood is here
that's near Atlantic City
ok one second. ok yeah we don't have commercial flights going into Wild Wood Cape May. what would be the closest would be Atlantic City
and let me see
I need a full coach
full coach ok one second ok full coach would be five eighty six each direction
ok next one is simple from
SFO to Washington D.C. and return
ok again full coach would be five hundred and thirty one dollars each direction
ok. and last one, you got me exactly where it is, it's Tok, Alaska t o k
t o k?
Yeah, my guess is it's near the ?? or Juno
[can't find location] it's in the same time zone as Juno's in
ok then why don't you give me the ah the price for ah, oh it's two
hundred eight miles southeast of Fairbanks
ok one second [chatter]
for me so I guess what we've got to do is uh figure into Fairbanks
let me look there hold on just a second
now you know ( where it is
yeah I) I know where it should be but I mean it's on this in this atlas and um two hundred and eight miles southeast of Fairbanks puts it right in the middle of nowhere. Fairbanks would be the closest for it.
ok one second
from the sound of it that's about where it belongs
full Y would be four ninety five oh seven each direction for uh to get him up to uh
Fa- whoops one second (??
that does) that sounds low
yeah Anchorage sorry one second [chatter on cost] seven thirty four sixty three each direction