xx Transcription for American Express tape 11ab: A 6-15-89 xx Good afternoon American Express this is A xx [wanted to leave message, initially] ok this is for B C's trip xx [figuring out proper spelling] xx oh C ok and this is for his trip on ahh September September to ah Frankfurt Germany xx mm hmm ok now she said it had to be ticketed today for the one hundred one thousand one hundred twenty four dollar flight xx right ok and he still is wait listed for that Lufthansa flight xx right now she said that if we don't ticket if we do ticket the eleven twenty four today and that Lufthansa flight comes up you know la- xx mmm hmmm later and the- then we have to cancel that first fare xx uh huh there's a hundred dollar fine xx okay and p- penalty plus ahh we pay for the going rate xx yeah if ther- if it's going to be a higher rate it's going to be a higher rate, ok now if we wait and the Lufthansa flight does come up what rate do we get that eleven twenty four or something close to that xx well, I don't know we can't predict what a fare is going to be if a fare, xx if the computer's telling us that it's going to go higher we really can't xx tell you what it's going to go up to oh xx um for that Lufthansa flight (?? xx yeah,) it doesn't tell us what it's going to be tomorrow (oh xx all) it's saying is the eleven twenty four will expire today oh I see xx now let me umm let me take a look at the rules possibly that would help me xx out a little bit xx ok so the rules for let's see for the umm the fare quote from San xx Francisco to Frankfurt on the TWA flight that he's on I'm trying to see xx if that's the one it looks like that might be the one that's holding xx whatever penalty let me take a look at it that one, it's from Saint Louis right? xx yeah let's see the that's the one that's holding the the hundred dollar xx penalty yeah xx and the fourteen day advance purchase yeah she told me that xx ut dut dut dut dut dut duh. umm it says ticket may be issued on or after, xx yeah that looks like that's what it's um that's what it's holding is that xx but I don't know what umm lemme look at the return and see if that xx might have something to do with it he's coming back on Lufthansa. xx yeah I see that, let's see let's see what Lufthansa's fare quote says You know what A I was wondering since we had uh we wait listed on the Lufthansa when it does list when they list it ther- it is available why can't he get that eleven twenty four whatever round trip, you know or it was maybe like eleven thirty or something xx You mean if the if the the uh wait list clears? yeah xx we don't have any guarantee that it will clear xx [ticketing policy] xx um, actually you know I really don't know what uh what to tell you (umm xx [wants other agent to call back] ok) I think that'll I think the best thing to do is just ta- ge- go one way on that other one to guarantee his flight xx yeah of eleven twenty four ok xx [will call back] xx ok thanks a lot D thank you, bye xx Bye Bye xx ----- xx Good afternoon American Express this is A Hi this is B xx [greetings] I have a question xx [checking ticketing] umm on the return flight on the Sunday xx uh huh um if the six twenty flight was available xx ok let me take a look. xx [recording notification] xx ok all right six twenty on Sunday the twenty fifth uh huh xx I've got let's see yeah it still shows available if you want to book it ok I assume it's the same as the other one (in terms of price xx yeah) same umm same class of service is available (ok xx so let me) go ahead and take care of it and get seat assignments xx ok now let me see what we have umm seating wise it's flight six xx four zero leaving Chicago on the twenty fifth at six twenty uh huh xx arrival Salt Lake at eight twenty one uh huh xx and then connecting to Delta three twenty five uh huh xx departing nine thirty four from Salt Lake arrival San Fran at ten twenty xx five oh ten twenty five xx yeah ok xx [seating, ticketing] great thanks a lot xx Ok, sure B thank you uh huh bye bye xx bye xx ----- xx Good afternoon American Express this is A A this is B can you give me some fares to some strange places? xx ok depends on how strange, no well let's see how about from London to Belgium xx ok let's see wh- and any particular date er ?? let's say mid July xx ok all right just a moment while it uhh it looks up sometimes international xx takes a little bit longer for them to compute xx ok we've got uh did you want round trip or one way? round trip xx [recording notification, giving incorrect price, checking again] xx ok I'm still waiting on the London to Brussels ok here xx we go umm let's see if we've got a valid carrier xx ok Air Europe has a flight round trip for two thirteen fifty nine no xx penalties ok that sounds more like it (ok xx ok) umm how about London to Newcastle? xx all righty. ok British Air has a hundred and seventy four fourteen round xx trip or the highest it could go would be two twenty six oh eight ?? xx different classes of service still no penalties e- either of them ok th- xx that was it? that's what I needed xx ok thank you very much xx sure (bye xx bye bye)