xx Transcription for American Express tape 10ab: A 6-12-89 this is B xx hi B this is A from American Express oh hi xx [recording notification, tickets for C D] xx ok we need to get a ticket for him from Boston xx this is a new reservation? new reservation on June twenty first xx ok let me let me pull up his profile (first xx [profile] xx ok and he is umm he wants to fl- he wants to fly from Boston xx mmm hmm to Baltimore Washington International on flight, I'm sure it's Piedmont P L P I xx P I at what time? uh seven forty p.m. xx and this is on the twenty first of June? Yeah arriving nine oh one p.m. xx ok that's Piedmont one nine zero nine on the twenty first of June right xx departing Boston seven forty p.m. arriving Baltimore nine oh one p.m. right and then he wants to return from um Baltimore Washington xx uh huh to San Francisco on the twenty third of June and he requests flight three two three TWA actually it's two flight numbers it's three two three and then it changes to seven five one at five sixteen in the afternoon xx ok one moment. this is to San Jose? did you say? I understand it's to San Francisco. TWA flight three two three slash seven five one xx three two three and seven five one. ok and then does he know there is a xx nonstop that goes from Dulles to San Francisco? Instead of connection xx through St. Louis I think he's aware of it but I think we picked this one because um he could get the business traveller (uh seating xx he can also) he can also get that on the non stop on the nonstop and what is the uh, give me the times for the nonstop xx ok one moment, the non stop is at four forty arriving seven oh five se- four forty to seven oh five xx into San Francisco it's a non stop from Dulles to San Francisco, maybe he xx can't leave that early (?? I don't know,) uh let me can I make the reservation and and change it by tomorrow? (?? xx sure) if it's it's still available, right yeah I know subject to availability I'm sorry I've been giving you quick numbers here xx it's ok. it's all right, let me just check the umm ?? xx [frequent flyer number] xx and now lets see what kind of fares. they have a three day advance purchase xx fare using the business class upgrade of four forty nine one way I was quoted six oh eight fifty for the whole round f- from Boston to Washington from Washington um to San Francisco xx now this portion was for Baltimore San Francisco only. ok let me just see xx what could you find out how much the fare is all, total? xx ok it's six oh eight fifty that has to be ticketed by the fifteenth of June xx there are no cancellation or change penalties, if any changes are made it's xx just subject to whatever the new fare is xx [wasn't listening] sure xx ok, it has to be ticketed by the fifteenth of June all right xx there are no penalties for cancellation if changes are made it's subject to xx whatever the new fares are at that time ok xx cause they're going to increase the fare but there's no penalty existing xx there's no penalty uh if it's cancelled no yeah the nonstop flight seems to be more appealing to me I mean this man travels so much though let me check with him um xx ok so what so we're going to hold, we'll just go ahead and hold the um hold that TWA then I will inform him of the Dulles flight at fou- four forty leaving uh Dulles and arriving is it San Francisco at seven oh five? xx uh or San Jose? xx it's San Francisco San Francisco that's what he wants ok xx [seating] it's still six oh eight any which way we do this I'm just thinking the convenience of the traveller xx on the non stop let me see I think you get that same fare let me check the xx fares ok xx I think it that would have to be using a twenty five percent penalty on TWA. xx yeah it would be twenty dollars more if he wanted to have a fare without a xx penalty mm hmm xx Because the Dulles non stop to get that four forty nine you have to take a xx twenty five percent penalty fare, if you don't then it's four sixty nine, xx so it would increase that total fare by twenty dollars so it's six oh eight plus twenty? xx right, if he wanted to go without a penalty it's six plus twenty He needs the cheapest rate possible on this one. um so let me talk it over with him, uhh xx [seating] xx kay then on the business class that would be row nine seat number five which xx is an aisle seat. Now what what about how's he getting to Boston? he's already purchased his ticket xx ok so this is just all one way travel one way travel (right xx [car and hotel] xx Ok so that was available and I requested that, B, anything else I can xx help you with? xx [hotel] I'll call you back on the Dulles non stop flight so we'll xx if if he needs that, right if he needs that and if he does get that he has to pay uh twenty dollars more xx if he wants to take a fare without a penalty, right a fare without a penalty xx if he's willing to take it with a penalty it would be exactly the same fare ok xx ok now I I hesitate uh for him particularly to get anything uh because he does change a lot xx uh huh so I I'd rather get the twenty dollars but we'll see what he says xx [seating] xx ok thank you xx all right thanks B you are A right? xx Yeah I'm A. all right bye bye xx bye xx ----- xx American Express Travel this is A Uh A this is uh B. I need to make some reservations xx [recording notification] I need to make ahh reservations and all I know at this uh time is my flight out, uhh departing on Monday. what do you need first? xx ok let me let me pull up your (profile first xx [profile] xx ok and the date that we know we're booking is on what day? umm it's Monday the twentieth xx and that's flying to what city? uh to Newark United flight number twelve and I'd like first class if it's available, I'm gonna use an upgrade coupon which is coming Federal Express tomorrow or Wednesday. that's the nineteenth I'm sorry xx Now that's on the nineteenth? (?? yeah) I'm sorry I thought Monday was the twentieth xx ok do know wha- which award umm (?? well) it's uh a regular umm mileage plus upgrade where you use the miles you've accumulated so it's good for booking first class all I have to do is give you the coupon it's it's uh the number one priority type of uh (?? xx ok and is it for one way,) or round trip or per (segment? it's round) trip, but if I only use it one way it doesn't matter it's a ro- round trip I mean I have to forfeit the rest of it xx ok that's uh United flight twelve on the twentieth of June (yeah xx oh wait) wait wait wait you said the nineteenth? nineteenth (I'm sorry xx I put twentieth) that's all right. xx [chatter] xx ok let me change that Monday isn't the best time xx no it isn't. ok so that's United flight twelve on the nineteenth of June yeah xx departing San Francisco at eight twenty a.m. yeah xx arriving Newark at four forty three (p.m. right) xx [seating] so uh now I'm not I'm still making uh reservations or er appointments for the rest of the week so I'll have to get back to you on the return xx ok ok xx that's fine ok thanks A thank you xx ok bye bye xx bye xx ----- xx American Express Travel this is A Hi I'm planning a trip to Japan at the end of uhh the beginning of July xx uh huh and I have to be there on Monday morning. I was just wondering what time I uh you know what's the uh the latest I could leave? xx ok and I'm speaking with? B C xx [recording notification] xx ok you you just need a schedule you said? Uh yes I ha- I ca- I I can't travel on Saturday uh well the latest the earli- I could leave Saturday night probably around midnight or eleven at night xx ok this is to Tokyo? I believe so xx ok see I don't think they're going to have service that late let me tell you xx non stop service the latest would be uh one p.m. arriving three thirty five xx pm on what day xx on Saturday No I can't uh oh let me see what do you mean one p.m. wh- what day would I leave? xx ok we- if you give me the days I (can tell you the sched- oh I have) a Monday morning meeting xx ok (you will I want) xx always arrive the following day so if you left on a Saturday you xx would arrive o- on a Sunday their time ok so if I now when could I no when so I- I need to arrive there you know either uh uh their time Monday early you know in the middle of the night would be acceptable to me. anytime so I can get to an office by I I you know I would like to arrive there certainly before six a.m. in the morning on Monday xx ok then you'll have to leave on a Saturday because if you won't if you leave xx on a Sunday you're not gonna arrive there till in the afternoon ok xx like about three pm on a (Monday Is is i- i-) if I was to leave at o- I see a- and is there anything late on Saturday night cause on Saturday I can't leave until after ten thirty or eleven o'clock at night xx well the only the only way you're going i- it's really going to be crazy xx routing to do it that way but this is the only way to leave at night would xx have to be to fly all the way to the east coast um to fly to JFK mm hmm xx and then fly from JFK to Tokyo, so you'd be kind of going backwards but xx that's the only way that you'd be leaving at night (?? ok it's either) that xx yeah or I have to leave on Wednesday xx I see so So you know it's it's either I leave on Wednesday get in on Thursday or I leave on Saturday night so let's see which way we can do this it i- i- I could leave to to ah JFK on Saturday night xx right, let me get the uh schedule, ok it would be like a ten thirty p.m. xx actually that's going to get into Newark let me just, Actually on Sunday xx it's going to go via Newark it's ten thirty p.m. arriving Newark at six xx thirty five in the morning on Sunday and then departing Newark at eight xx twenty five a.m. and arriving one fifty five p.m. that's still going to xx arrive on Monday yeah I think the uuuh you know xx at one fifty five No that's no good is are from wh- where are there flights leaving on umm Sunday morning or late Saturday night is there anything from Los Angeles? xx kay all kay out of San Francisco all the flights are afternoon, they don't xx offer any morning flights to Tokyo. and let me check Los Angeles xx ok um lets see they're still going to get you in in the afternoon on Monday. xx if they leave, there's a flight what airline is this, Varig airlines at xx nine fifty a.m. arrives one thiry p.m. on Monday No so nine fifty nine fifty a.m. arrives at what time xx one thirty p.m. on Monday uh huh yeah so I need to leave Saturday night or around midnight, if I leave much after two in the morning on Sunday then I I I won't be able to make a Monday morning th- th- that's a direct flight so you were looking, I guess you could either look under arrivals at Tokyo or departures on Saturday night Sunday morning xx no, the one I gave you is Sunday morning, that's the third one yeah nine fifty xx that's correct (yeah but that's too l- xx that's the earliest) they have, they don't have anything else xx um they don't offer as I said they don't offer night service from the west xx coast to Tokyo hmm xx they only of- you'd have to fly all the way to the east coast but you're xx defeating the whole purpose because you're you're gonna still arrive xx Monday at one two in the afternoon, so you'd be flying six extra hours No, well I I I won't do that of course xx you won- they don't have morning service that will get you there any earlier xx and they don't offer night service from the west coast to Tokyo but the east coast does have night service xx yeah but you're flying back across the US to go to Tokyo I know but I could do other business (there xx but you're still getting) in at two in the mo- or two in the afternoon on xx Monday you're not saving (?? yeah no no) no I guess I don't don't need xx (yeah there's) nothing arriving in Tokyo uh uh in the you mean two in the afternoon I would arrive? xx two o'clock is the earliest (one fifty five that's in the afternoon) xx right on Monday ok and that's it, huh? xx right ok so in order to get in there on Friday afternoon at two o'clock I leave here xx you'd leave here Thursday Thursday is what time? in the xx ok, let me get the schedules for Thursday when would be the e- the earliest flight arriving on uh for Friday so? xx ok the earliest if it's available would be the Japan Airlines, let's see, xx you want to do San Francisco let me check their schedules here. I'm trying xx to find out which arrival is the earliest because non stop, see they have xx connections that get you in at one fifty five but as far as non stop xx service looks like twelve forty five arriving three twenty five is going xx to be the earliest on a Thursday. You could conceivably get in earlier xx if you wanted to uh leave San Francisco at seven a.m. arrive Los Angeles xx eight twelve and then take a Japan Airlines from Los Angeles at ten a.m. xx arriving one twenty on Thursday ok so that sounds like a route that I would that I would be interested in uh xx and book ahead because the th- the Tokyo flights sell out weeks in advance, xx if you can ok can we make a reservation on that one now? xx which what is the departure date that you're referring to umm I have to be there for the July fourth weekend, it's the last week of June, last Thursday of June xx how about the twenty eighth, flying out on the twenty eighth? the twenty eighth is a Wednesday xx Yeah but you have you said you have to arrive on a Thursday I have to arrive on a Friday, I have to arrive Friday well this would arrive ?? would bring me in Friday at one o'clock? the routing that you suggested to Los Angeles xx ok let me see cause that was on a Wednesday I'm looking on a Thursday. xx ok, now is this going to be business class? Is this a business trip? It's a business trip, ?? coach business and first? xx coach business and first, WWW policy allows you to fly business on xx anything over six hours, so you could fly business Los Angeles Tokyo xx Ok now on Thursday to arrive on Friday, ok let me see cause the schedules xx to Los Angeles Japan Airlines doesn't service a service on Thursday, so xx it would be a Korean Airline eleven a.m. arriving two ten on Friday, but xx then you- you're probably just as easy to take, well its up to you a non xx stop out of San Francisco departs at twelve and gets in only about thirty xx minutes later than that connection through Los Angeles ok xx there's there's a United ok, So it looks like you know, flying direct from here if I leave on Thursday uh I could do about three o'clock in the afternoon into Tokyo xx right exactly, there's a twelve noon arrives two forty five, it's nonstop xx from San Francisco to Tokyo xx [hotel question] xx let me um just go ahead and book this United flight cause there aren't xx that many seats on that, and what's your last name? C [spells name] xx and first name? B, [spells name] xx [profile, charge number] no, I I uh I just want to make the reservation to make sure I have a spot xx ok and the travel advance we don't have yet either (is that correct no no I) I might very well call you back in a few days and change it ( to make it earlier xx [phone number] xx ok so presently let me tell you what we're holding. ok that's United eight xx one nine on the twenty nineth of June departing San Francisco twelve noon xx and arriving Tokyo at two forty five p.m. on Friday the thirtieth and that xx is a non stop flight, and what is your seating preference? xx [seating] xx ok, ok and then you're gonna call back with the rest of the itinerary on xx this? um hum xx ok (ok xx anything else) ok thanks thank you xx bye bye