xx Transcription for American Express tape 1: A 4-24-89 My name is B C and I would like to plan a trip xx [charge number] xx and the date you need to leave? well um I have to work a little bit backwards here xx ok I want to leave on the first flight out of ORD uh Monday morning xx M- Monday (the first the eighth) the eighth xx ok and I want to take whatever red eye or any other flight that I have to take to get there in time to make that transfer xx where are you going from Chicago to where? Greenbay. so the first I need to catch the first flight from ORD out to Greenbay, Wisconsin uh Monday morning xx it looks like the first one is a seven forty on American uh Eagle that xx arrives Greenbay at eight fifty one is that booked? xx I do show space avaliable ok xx uh, let's see what would get you there then leaving probabl- the seventh. xx from San Jose or San Francisco? San Francisco. actually Oakland would be good too on that xx I don't know if there are any red eyes from there (let's see ok) xx there is one on United that leaves Oakland at eleven thirty p.m. and xx arrives Chicago five twenty five a.m. so that's a two hour hold there xx yes waiting for that flight ok any others? xx uh not from Oakland. departing from San Francisco it's about the same xx actually American has an eleven forty one flight from San Francisco xx that arrives Chicago five fifty four (and that's ) and hour and a half. so that's that's a a wash xx yeah or wait just one moment. or United has a twelve oh one a.m. xx departure that arrives at Chicago five fifty two a.m. oh that sounds good xx it's about the same I don't know if you prefer United over American or ?? I'm a member of the United Travel xx oh ok group, so let's book that midnight red eye out of SFO xx uh huh right will leave SFO at xx I'm sorry just one moment xx ok put this in the correct order. so you'd be on United flight five two xx eight United five twenty eight xx leaving on the eigth from San Francisco twelve oh one (a.m. oh) xx is that right? arriving Chicago five fifty two xx and then you would connect with American flight four two oh eight leaving xx Chicago seven forty a.m. and arriving Greenbay eight fifty one seven forty to eight fifty one. ok and xx that's actually operated by American Eagle uh what's the name of that the flight number xx four two zero eight four two zero eight ok xx all righty and from there? xx [car rental] mh huh and I need a flight uh let's see I guess mid to late morning back uh xx from Greenbay to Springfield, Illinois that's that's probably going to be via Chicago xx let's take a look and see what we have. ok United has a nine thirty xx seven connection through Chicago and you would conn- connect with an xx American flight that would arrive Springfield twelve thirty one ok xx or you can take American both legs leaving at nine thirty two and connecting xx with the same flight all right so let's see it's only nine thirty seven to twelve thirty ( for that trip xx mmm hmmmm) that sounds good to me xx let me give you those flight numbers ok xx that would be United flight two nine seven four xx that flight is operated by United Express Air Wisconsin and it leaves xx Greenbay nine thirty seven a.m. arrives Chicago ten thirty five, connects xx with American flight four three oh six. again that's operated by American xx Eagle leaving Chicago eleven twenty five and arriving Springfield xx twelve thirty one p.m. uh that gives me half a day there Wednesday that's good xx [car and hotel] xx ok and then you're going to return from Chicago on the fourteen or on the fourteenth right xx at what time? umm think I'd like to arrive SFO around six in the evening, late afternoon evening xx United has a three forty five nonstop that arrives San Francisco six oh xx three or they have a five p.m. that arrives seven eighteen what's the next flight earlier than the the uh one that arrives xx there's a two fifty on American that arrives San Francisco five twenty xx five or a one o'clock on United that arrives San Francisco three fourteen I think I'm going to do the one p.m. thing xx ok that would be United let me let me let me beg your pardon here for a second I want to pull a map Do you have any distances easily available in your computer there? xx um, just air mileage actually where were you thinking of from well I want I've got I think it's either two or three hundred miles that I have to drive if I'm going to come into ORD xx from Springfield ah well no it's a different town but it's very very close to that xx let me ah ah a hundred and seventy five airmiles from Springfield to Chicago all right I've got my auto club map xx if you have yeah that's probably better it would give you the all right let me, what have I got. I've got about two hundred and fifty miles that's five hours of driving. I want to book the um I want to book the three what is it three p.m. or so United flight out of Chicago xx ok that would be United f- it leaves at three forty five United flight one xx two nine United one twenty nine and it leaves at three xx three forty five and arrives San Francisco six oh three and xx you want me to price this and see what we get for the lowest available xx fare just one moment all right this is two weeks in advance so it should be xx yeah and you are staying over a Saturday night so we should be able to do xx something here. uh it's taking a moment not sure why xx [mileage plus and car numbers] xx ok I can send your United number to Hertz also um I'm just looking at xx this fare we got back the lowest available would be six hundred and xx sixty dollars round trip that is completely non refundable and the xx last day to issue the ticket would be today because it has a fourteen xx day advance purchase so that is that is the discounted fare then xx yes and that's that's the the lowest ok xx we would have to issue the ticket today and it would be completely non xx refundable uh huh xx and if you want to go with that or we could look at er er portions of xx your trip going to change or would you like to look at a fare that has a well barring some major catastrophe no it won't change xx so would you like me to go ahead and set this up to ticket today? yes xx ok (and I've I've) always wondered if I get bumped on one of these legs because I am flying two different airlines is that going to foul up my ticketing xx no if if for for their reasons you mean (they say American Airlines) xx oversold the flight or something American Eagle or whoever it is bumps me off a flight is United going to penalize me? xx no ok xx [seating] ok that's real fine xx all righty all right thank you (very much xx thanks.) ok bye bye bye bye xx ----- xx um is this going to be business or personal? this is business and uh xx [retrieving profile] xx and what date did you want to leave I'm going to be leaving May first xx from San Jose or San Francisco? uh it looks like San Jose tell you what I what I need I have an appointment Monday afternoon at San Bernadino and uh I have appointments on Tuesday um in the City Commerce and in the Santa Ana areas so xx mm hmm it looks like probably the best connections are to go out to Ontario and to come back by way of Orange County I don't know if you split that up whether that's gonna xx it won't it really won't affect the cost um except that if we issue the xx ticket today we can get you a seven day advance purchase mm hmm xx fare that's gonna be two fifty eight round trip instead of two ninety mm hmm xx six mm hmm xx but uh otherwise un- unless you're staying over a Saturday night unfortunately no I ?? xx ok and what time do you need to be in San Bernadino by? I need to uh well my appointment is at two o'clock so it looks like I I just looked at the airline guide it looks like there are two American Airlines flights out of San Jose ah one's at nine fifty gets in around eleven oh two and the other nine twenty five it gets in at ten thirty xx that's on Alaska is that Alaska? xx yeah ah both of them? xx no American is the nine fifty flight nine fifty is American uh huh are there price differences depending on xx no it would be the same airfare it's just up to you which time would be xx better or if you have a preference (to airlines they're both in) the middle of the morning so xx yeah equally non productive uh xx it shouldn't be ba- too bad traffic wise yeah I guess Alaska has a snack on it and American doesn't um xx would you rather fly on the Alaska flight? well p- p- put me on the American that's a little later that's the nine fifty you say? xx uh huh yeah put me on the American flight xx ok that's flight fourteen thirteen and it leaves San Jose nine fifty a.m. yeah xx and arrives Ontario eleven oh two eleven oh two ok xx ok and then what date would you be returning? be returning on the second xx at what time? and uh my last appointment is again two o'clock in the afternoon I would imagine we could depart around five five or six xx and you wanted to leave from Orange County, correct? I think so yeah the appointment going to be right near Orange County xx ok American has a five p.m. flight that sounds xx or they have a six p.m. the fourteen ninety six is the five right xx uh huh um yeah I'd almost I'd almost say uh the five ought to be able to do it um xx the only um let me just go ahead and price this and double check but yeah xx you would be eligible for the two fifty eight fare but the ticket would xx need to be issued today mm hmm xx so if you want to change that return you'd have to give me a call by this xx afternoon or unless you wanted to go with the fare that had no penalty xx which would be two ninety six ok in other words if I change the return then I'm xx you need to do so by by (this afternoon ok it's not something) that I could uh if I if I changed en route er while I was there that would be a penalty xx yo- yeah then it would be a twenty five percent penalty yeah I I suspect that uh I suspect the uh five o'clock is ok but maybe to be on the safe side we better do the six xx ok if we wind up having a productive meeting I'd hate to have to push it short for twenty five percent penalty included xx yeah tha- that's true uh huh xx ok I can confirm you on the six o'clock flight which is flight three six two xx [car rental] xx so do you want to go ahead with the six p.m. departure then? xx [coughing] I believe so yes xx ok and we want to go ahead with the two hundred and fifty eight dollar xx fare that (has the twenty five if that's the best) we can do. what, just for curiosity if you stayed over Saturday what are the rates? xx well we could get it down to a hundred and twenty four dollars round trip round trip ok (?? efforts xx but that w- but that would be completely non refundable no no changes ?? xx yeah no changes on a a if if worst now the only thing is that I do need xx to have the um charge number and the travel advance before we can issue xx (the ticket today xx [ticketing] A thank you so much xx ok thanks bye bye xx bye bye