Transcription for American Express tape 1: A 4-24-89
[transcriber notes] Agent speech
Tape 1, Call 1:
My name is B C and I would like to plan a trip
[charge number] and the date you need to leave?
well um I have to work a little bit backwards here
I want to leave on the first flight out of ORD uh Monday morning
M- Monday (the first
the eighth) the eighth
and I want to take whatever red eye or any other flight that I have to take
to get there in time to make that transfer
where are you going from Chicago to where?
Greenbay. so the first I need to catch the first flight from ORD out
to Greenbay, Wisconsin uh Monday morning
it looks like the first one is a seven forty on American uh Eagle that arrives Greenbay at eight fifty one
is that booked?
I do show space avaliable
uh, let's see what would get you there then leaving probabl- the seventh. from San Jose or San Francisco?
San Francisco. actually Oakland would be good too on that
I don't know if there are any red eyes from there (let's see
there is one on United that leaves Oakland at eleven thirty p.m. and arrives Chicago five twenty five a.m.
so that's a two hour hold there
waiting for that flight ok any others?
uh not from Oakland. departing from San Francisco it's about the same actually American has an eleven forty one flight from San Francisco that arrives Chicago five fifty four (and
that's ) and hour and a half. so that's that's a a wash
yeah or wait just one moment. or United has a twelve oh one a.m. departure that arrives at Chicago five fifty two a.m.
oh that sounds good
it's about the same I don't know if you prefer United over American or ??
I'm a member of the United Travel
group, so let's book that midnight red eye out of SFO
right will leave SFO at
I'm sorry just one moment ok put this in the correct order. so you'd be on United flight five two eight
United five twenty eight
leaving on the eigth from San Francisco twelve oh one (a.m.
is that right? arriving Chicago five fifty two and then you would connect with American flight four two oh eight leaving Chicago seven forty a.m. and arriving Greenbay eight fifty one
seven forty to eight fifty one. ok and
that's actually operated by American Eagle
uh what's the name of that the flight number
four two zero eight
four two zero eight ok
all righty and from there? [car rental]
mh huh and I need a flight uh let's see I guess mid to late morning back uh
from Greenbay to
Springfield, Illinois that's that's probably going to be via Chicago
let's take a look and see what we have. ok United has a nine thirty seven connection through Chicago and you would conn- connect with an American flight that would arrive Springfield twelve thirty one
or you can take American both legs leaving at nine thirty two and connecting with the same flight
all right so let's see it's only nine thirty seven to twelve thirty ( for
that sounds good to me
let me give you those flight numbers
that would be United flight two nine seven four that flight is operated by United Express Air Wisconsin and it leaves Greenbay nine thirty seven a.m. arrives Chicago ten thirty five, connects with American flight four three oh six. again that's operated by American Eagle leaving Chicago eleven twenty five and arriving Springfield twelve thirty one p.m.
uh that gives me half a day there Wednesday that's good
[car and hotel] ok and then you're going to return from Chicago on the fourteen or
on the fourteenth right
at what time?
umm think I'd like to arrive SFO around six in the evening, late afternoon
United has a three forty five nonstop that arrives San Francisco six oh three or they have a five p.m. that arrives seven eighteen
what's the next flight earlier than the the uh one that arrives
there's a two fifty on American that arrives San Francisco five twenty five or a one o'clock on United that arrives San Francisco three fourteen
I think I'm going to do the one p.m. thing
ok that would be United
let me let me let me beg your pardon here for a second I want to pull a map
Do you have any distances easily available in your computer there?
um, just air mileage actually where were you thinking of from
well I want I've got I think it's either two or three hundred miles that I have
to drive if I'm going to come into ORD
ah well no it's a different town but it's very very close to that
let me ah ah a hundred and seventy five airmiles from Springfield to Chicago
all right I've got my auto club map
if you have yeah that's probably better it would give you the
all right let me, what have I got. I've got about two hundred and fifty miles
that's five hours of driving. I want to book the um I want to book
the three what is it three p.m. or so United flight out of Chicago
ok that would be United f- it leaves at three forty five United flight one two nine
United one twenty nine and it leaves at three
three forty five and arrives San Francisco six oh three
you want me to price this and see what we get for the lowest available fare just one moment
all right this is two weeks in advance so it should be
yeah and you are staying over a Saturday night so we should be able to do something here. uh it's taking a moment not sure why [mileage plus and car numbers] ok I can send your United number to Hertz also um I'm just looking at this fare we got back the lowest available would be six hundred and sixty dollars round trip that is completely non refundable and the last day to issue the ticket would be today because it has a fourteen day advance purchase
so that is that is the discounted fare then
yes and that's that's the the lowest
we would have to issue the ticket today and it would be completely non refundable
and if you want to go with that or we could look at er er portions of your trip going to change or would you like to look at a fare that has a
well barring some major catastrophe no it won't change
so would you like me to go ahead and set this up to ticket today?
I've I've) always wondered if I get bumped on one of these legs because
I am flying two different airlines is that going to foul up my ticketing
no if if for for their reasons you mean (they
say American Airlines)
oversold the flight or something
American Eagle or whoever it is bumps me off a flight is United going to
ok that's real fine
all right thank you (very much
thanks.) ok bye bye
Tape 1, Call 2:
um is this going to be business or personal?
this is business and uh
[retrieving profile] and what date did you want to leave
I'm going to be leaving May first
from San Jose or San Francisco?
uh it looks like San Jose tell you what I what I need I have an appointment
Monday afternoon at San Bernadino and uh I have appointments on Tuesday
um in the City Commerce and in the Santa Ana areas so
it looks like probably the best connections are to go out to Ontario and
to come back by way of Orange County I don't know if you split that up
whether that's gonna
it won't it really won't affect the cost um except that if we issue the ticket today we can get you a seven day advance purchase
fare that's gonna be two fifty eight round trip instead of two ninety
but uh otherwise un- unless you're staying over a Saturday night
unfortunately no I ??
ok and what time do you need to be in San Bernadino by?
I need to uh well my appointment is at two o'clock so it looks like I I
just looked at the airline guide it looks like there are two American
Airlines flights out of San Jose ah one's at nine fifty gets in around
eleven oh two and the other nine twenty five it gets in at ten thirty
that's on Alaska
is that Alaska?
ah both of them?
no American is the nine fifty flight
nine fifty is American uh huh are there price differences depending on
no it would be the same airfare it's just up to you which time would be better or if you have a preference (to airlines
they're both in) the middle of the morning so
equally non productive uh
it shouldn't be ba- too bad traffic wise
yeah I guess Alaska has a snack on it and American doesn't um
would you rather fly on the Alaska flight?
well p- p- put me on the American that's a little later that's the nine
fifty you say?
yeah put me on the American flight
ok that's flight fourteen thirteen and it leaves San Jose nine fifty a.m.
and arrives Ontario eleven oh two
eleven oh two ok
ok and then what date would you be returning?
be returning on the second
at what time?
and uh my last appointment is again two o'clock in the afternoon
I would imagine we could depart around five five or six
and you wanted to leave from Orange County, correct?
I think so yeah the appointment going to be right near Orange County
ok American has a five p.m. flight
or they have a six p.m.
the fourteen ninety six is the five right
um yeah I'd almost I'd almost say uh the five ought to be able to do it um
the only um let me just go ahead and price this and double check but yeah you would be eligible for the two fifty eight fare but the ticket would need to be issued today
so if you want to change that return you'd have to give me a call by this afternoon or unless you wanted to go with the fare that had no penalty which would be two ninety six
ok in other words if I change the return then I'm
you need to do so by by (this afternoon
ok it's not something) that I could uh if I if I changed en route er while I
was there that would be a penalty
yo- yeah then it would be a twenty five percent penalty
yeah I I suspect that uh I suspect the uh five o'clock is ok but maybe to be on
the safe side we better do the six
if we wind up having a productive meeting I'd hate to have to push it
short for twenty five percent penalty included
yeah tha- that's true
ok I can confirm you on the six o'clock flight which is flight three six two [car rental] so do you want to go ahead with the six p.m. departure then? [coughing]
I believe so yes
ok and we want to go ahead with the two hundred and fifty eight dollar fare that (has the twenty five
if that's the best) we can do. what, just for curiosity if you stayed over
Saturday what are the rates?
well we could get it down to a hundred and twenty four dollars round trip
round trip ok (?? efforts
but that w- but that would be completely non refundable
no no changes ??
yeah no changes on a a if if worst now the only thing is that I do need to have the um charge number and the travel advance before we can issue (the ticket today [ticketing]